Clark Quinn

AUGUST 26, 2013

It’s clear that our brains aren’t the logical problem-solvers we’d like to be. Except that we use intuition even when we shouldn’t, and hard thinking is very susceptible to problems. Yet we need to have reliably good outcomes to solving problems or accomplishing tasks.

Cognitive 162

Cognitive Performance Support Support Performance 162

Jane Hart

DECEMBER 8, 2013

The recent trend in Performance Support has focused on L&D creating job aids and performance support resources for their people – frequently as a by-product of some online course or programme. But what do people do when they encounter a performance problem in the workplace?

Performance Support 214

Performance Support Social Support Performance 214

Infopro Learning

MAY 5, 2022

But when it comes to performance, remote workforce targets can be achieved through the right leadership development strategies. From the above stats, it’s clear that the real problem isn’t remote or in-house working for employee productivity. In a nutshell, stay focused on your work and give your best to support your team.

Leadership 396

Leadership Performance Support Strategy Performance 396

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). You can’t teach people everything they need to know.

Performance Support 150

Performance Support Support Performance Case Study 150

Clark Quinn

FEBRUARY 1, 2022

Of late, I’m working in a couple of engagements where the issue of learning and performance strategy have come up. So here are some reflections on whether to use learning or performance strategy as an organizing concept. So really, the only options are to support performance in the moment and develop them over time.

Performance Support 272

Performance Support Strategy Performance Association LMS 272

TIER1 Performance

FEBRUARY 16, 2024

How can data help inform decisions that support strategy activation? Based on the science of healthy and high-performing teams, these workshops helped Medstar leaders build on the “bright spots” of the leader and associate experience, as well as surface opportunities or challenges associated with patient experience data.

Performance Support 52

Performance Support Activities Support Strategy 52

Learning Visions

DECEMBER 17, 2014

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. What problems are you trying to solve?

Performance Support 202

Performance Support Social Networks Metrics Support 202

Instancy

JUNE 30, 2023

Unveiling the future of learning: Discover how chatbots are revolutionizing performance support when you need it! In today’s rapidly evolving workplace, the need for effective performance support and continuous learning has never been more crucial. Revolutionize your learning journey with #Chatbots!

Performance Support 52

Performance Support Personal Learning Support Personal 52

Dashe & Thomson

JANUARY 8, 2012

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

Performance Support 190

Performance Support Blended Learning Support Performance 190

Acorn Labs

MARCH 21, 2024

For many employees, the performance appraisal is the much-dreaded event of any performance review process. Many employees find the performance cycle unfair and biased when it comes to evaluating individual performance. What is performance review bias? Why does bias persist in performance reviews?

Performance Support 59

Performance Support Problem Performance System 59

Clark Quinn

JULY 18, 2013

A number of years ago, I discussed a valued model that talks about how we solve problems in the world. Then if we can’t find the answer, we have to go into a problem-solving mode: we need to do research, experiment, and generally discover the answer.

Performance Support 178

Performance Support Support Communities of Practice Association 178

IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.

Performance Support 112

Performance Support Support Help Organization 112

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses).

Performance Support 100

Performance Support Support Performance Case Study 100

Learnnovators

JUNE 28, 2014

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). What are the results?

Performance Support 140

Performance Support Support Performance Enterprise 140

Docebo

JULY 4, 2019

Over 80% of the jobs that will exist in 2030 haven’t even been created yet , and by 2020, 60% of the workforce will be under 40. For L&D to remain relevant, we need to develop new, business-focused and technology-enabled ways to support workers (and how they work) to deliver business results. Achieving Richness and Reach.

Learning Technologies 161

Learning Technologies Performance Support Technology Docebo 161

ProProfs

NOVEMBER 26, 2017

The 70:20:10 model for Learning and Development states that individuals acquire 70% of their knowledge from job-related experiences, 20% from interactions with others and a mere 10% from formal educational events. I would suggest the use of performance support to extend formal training.

Performance Support 96

Performance Support Association Learning Management System LMS Support 96

Jane Hart

MARCH 20, 2012

In the new connected workplace, current training, e-learning or blended learning services, which take a top-down, ”command and control” approach to organising and managing “learning” will not be appropriate to support these new ways of working and learning. 2 – Performance Support Services. TOOLS & PLATFORMS.

Performance Support 232

Performance Support Blended Learning Social Support 232

Learnnovators

MAY 23, 2021

ABOUT BOB MOSHER: Bob Mosher is a senior partner, and the Chief Learning Evangelist, at APPLY Synergies , a strategic consulting firm that specializes in helping learning organizations design, develop and measure effective learning and performance support strategies to meet The 5 Moments of Learning Need.

Performance Support 321

Performance Support Authoring Tools Masie Compliance Training 321

Axonify

OCTOBER 30, 2015

This past Tuesday, we had the pleasure of hearing from a leading Performance Support evangelist, Bob Mosher. When you last went to the Doctor, did you just ask him or her for medicine or did you outline your problem and await his or her prescription? On slide 12 he shares some design principles for true performance support.

Performance Support 100

Performance Support Summary Support Performance 100

Axonify

OCTOBER 30, 2015

This past Tuesday, we had the pleasure of hearing from a leading Performance Support evangelist, Bob Mosher. When you last went to the Doctor, did you just ask him or her for medicine or did you outline your problem and await his or her prescription? On slide 12 he shares some design principles for true performance support.

Performance Support 100

Performance Support Summary Support Performance 100

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Learning Pool

SEPTEMBER 1, 2023

In fact, they are two different concepts: Employee training is a program designed to help individuals better perform a specific task. Training should support the employee in acquiring skills that will be essential in the future and thus contribute significantly to employee development. Find out more.

Problem 79

Problem Develop Performance Support Teach 79

Litmos

MARCH 12, 2019

In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. One is to substitute performance support for training. As performance consulting tells us, not all problems should be solved by training. It’s contextual support. In the world.

Performance Support 45

Performance Support Support Performance Cognitive 45

Learning Visions

OCTOBER 23, 2010

Training typically ends at the event – how does that help the learner when they get to the point of performance? 3 domains: formal, informal, performance support. 3 moments that we need to use performance support – we’ve missed this – right at the one moment is the one we focus on the most, but there’s also the before and after.

Performance Support 193

Performance Support Informal Learning Support Performance 193

Challenge to Learn

MARCH 23, 2014

Practical principles for developing an effective performance solution. Though their solution is limited to performance support (as in online help with applications) they had some interesting notices. Performance support requires a different mindset than learning. They call it train, transfer and sustain.

Performance Support 154

Performance Support Support Performance Free 154

Learnnovators

JUNE 28, 2014

Thanks to the ubiquitous nature of mobile devices and the amazing power fuelled by their ever-expanding features, mobile apps are enabling us perform at our workplaces in ways never imagined before! Therefore, it is quite natural for these to be touted as one of the best forms of performance support for today’s workplaces.

Performance Support 100

Performance Support Support Performance Enterprise 100

KnowledgeCity

NOVEMBER 17, 2023

The following article discusses the ten most common problems in HR and strategies to resolve these issues. From attracting and retaining top talent to ensuring employee engagement and staying compliant with legal frameworks, these issues should be considered in any organization’s HR problem-solving strategy.

Problem 59

Problem Compliance Training Diversity Training HIPAA Training 59

Upside Learning

MARCH 21, 2024

Even before that, we need to ensure there actually is a problem to be solved, and that we’re targeting the right one, before designing an intervention. A performance consulting perspective is useful here. Technically, this is a ‘gap analysis’ identifying the core problem. Thus, we also should do it iteratively.

Ratio 147

Ratio Analysis Metrics Simulations 147

Litmos

MARCH 12, 2019

In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. One is to substitute performance support for training. As performance consulting tells us, not all problems should be solved by training. It’s contextual support. In the world.

Performance Support 40

Performance Support Support Performance Cognitive 40

Upside Learning

JUNE 7, 2023

I no longer remember exactly what the problem was and how I used the video. What I do know is that I used the video to successfully diagnose the problem with my dryer, replace the faulty part, and get it running again. If I ever had the same problem again, I’d need to find the video again. You’ve got something you need to do.

microlearning 233

microlearning Pattern Performance Support Brain 233

Association eLearning

SEPTEMBER 13, 2017

Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely. The Difference Between L&D and a Learning and Performance Ecosystem. At its core, it depends on how integrated training, support, curation, and the like are in the actual work environment for real people.*

Performance Support 200

Performance Support Performance eLearning Guild Social Networks 200

Jane Hart

NOVEMBER 13, 2012

The Smart Worker (SW) learns continuously as she does her job > Integrate learning in the workflow. The Smart Worker (SW) wants immediate access to a performance problem > Provide and enable access to performance support.

Performance Support 215

Performance Support Support Organization Portfolio 215

Learning Visions

MARCH 23, 2010

So welcome to performance support. To support, not teach. Today’s session: Fundamental principles and practices of performer support Help you begin the journey of applying them. A spectrum, spans the organization, connective (not just a vertical job). Allison Rossett – Job Aids & Performance Support.

Performance Support 186

Performance Support Wiki Support Performance 186

CLO Magazine

FEBRUARY 13, 2024

Figure 1: 5 Moments of Need Unfortunately, most companies lack any intentional support when these 5 Moments occur. The most significant cost occurs as employees stop working in order to figure out how to do their work, adapt to change, solve a problem, and/or recover from mistakes they make. This is highly ineffective and costly.

Performance Support 41

Performance Support Performance Solution Blended Learning 41

Jane Hart

MARCH 11, 2013

In the first post I explained that “packaging learning” involves organizing and wrapping up everything an individual needs to learn in a neat parcel, delivering it to them on a plate, and making sure they do it, whilst “scaffolding” is about supporting learning in many other less top-down organized ways.

Performance Support 224

Performance Support Support Teams Metrics 224

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52