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10 Tests of Good Digital Citizenship

Marcia Conner

What every student needs to know about online reputation management, digital citizenship and cyberbullying , does a terrific job coaching students through the gray areas of communicating online. Entrepreneur Matt Ivester, in his book lol…OMG! I highly recommend the book for every high school and college-age student.

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Customer Relationship Management (CRM) and Learning Ecosystems

Instancy

Traditional CRM solutions tracked contact management, lead management, email, and social media. Consider adding functionality to your CRM such as marketing automation, online reputation management or the voice of the customer. Build relationships with viewers and their influencers. Build brand loyalty.

Custom 52
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Why No One Is Hiring You – Insights from a Hiring Manager

OpenSesame

Finding a job in this economy seems like a daunting task. Yet we all know someone who successfully found a job that they love. They got their job because they understand what hiring managers look for. If you are struggling to find a job, you are probably doing something to rub hiring managers the wrong way.

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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

In this, Eric suggests the following minimum measures: Networking patterns - the relationship between people and content categories, the network make up or profile (business unit, job, level, etc), key brokers and influencers by content category, and the degree of networking across silos. Im not trying to be flip.

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7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

Handling customer complaints can be a drag. But there’s good news. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. 7 Steps for Effectively Handling Customer Complaints.

Custom 65
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Using social media for eLearning (a look at the top 6 social platforms)

eFront

If you’re in the business of offering professional training courses, for example, you’re mostly catering to people that want to further their skills in order to improve their hireability and land a better job.

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Using social media for eLearning (a look at the top 6 social platforms)

eFront

If you’re in the business of offering professional training courses, for example, you’re mostly catering to people that want to further their skills in order to improve their hireability and land a better job.