CLO Magazine

SEPTEMBER 9, 2019

Like many bosses, Jon Kaplan thought he was a good leader. April 2019 Profile: Discover Financial’s Jon Kaplan. Jon Kaplan was, until May of this year, vice president of training and development for Discover Financial Services. Mike: With that let’s turn to this conversation with Jon Kaplan. Mike: Jon Kaplan.

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Kaplan Trust Services Teams 48

Jay Cross

OCTOBER 27, 2015

This article describes the CLO of Kaplan as he adapts to a world where employees can route around learning to find their own content. Kaplan set up a wiki that has proved very successful. The Kaplan CLO states his situation honestly: At the end of the day, I as the learning professional am not going to change how the business runs.

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Wiki Kaplan CLO Easygenerator 36

Kapp Notes

JANUARY 18, 2016

Bryan has had a distinguished career in corporate Learning & Development, including leadership roles with Skillsoft, Kaplan, AchieveGlobal and NETg. A global telecommunications firm attempted to train outsourced call centers on a new offering, but turned to mLevel after experiencing high call times and low first-time call resolution.

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