Is this thing on? Tips for measuring course effectiveness and return on investment
OCTOBER 30, 2015
The Kirkpatrick four levels of training evaluation. The most commonly used method of accomplishing this is Kirkpatrick’s Four Levels of Evaluation. Kirkpatrick and Kirkpatrick (2006) compare it to measuring customer satisfaction and note that when learners are satisfied with training, they are more motivated to learn. The historical support metrics will be analyzed to determine support call trends before and after training. Kirkpatrick, D. Phillips, J.