Evaluating Training – Capturing the Benefits Aspect of ROI
MAY 10, 2016
And even if training evaluation is undertaken, it is usually at the easiest and lowest level: the measurement of student reactions through simple surveys or happy sheets. Return on investment (ROI) is a quantification of the relation between the benefits of a program and its costs [benefit-cost ratio (BCR)]. In the L&D world, we are all familiar with Kirkpatrick’s Four Levels of Evaluation. Learning objectives map to Kirkpatrick’s Levels 1 and 2.