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Knowledge and Data – The brains of a business!

QuoDeck

Your understanding of what customers want, combined with your workers’ know-how, can be regarded as your knowledge base. Storing, searching, accessing and using this knowledge in the right way is together known as Knowledge Management (KM). To do it right, a small business should.

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Boost Employee Productivity with a Knowledge Management System

Paradiso

Knowledge Management System and Employee Productivity. While there are many different ways to achieve this, a knowledge management system (KMS) can be an extremely valuable tool. KMS can vastly improve employee productivity by making it easier for employees to find and share information. contact-form-7].

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Conversation on Conversations

Tony Karrer

Codified Conversations Separately, Harold Jarche provided some interesting thoughts around issues of codified knowledge, individuals and conversations. Dave provides a very interesting picture of information flows in 2025.

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How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. By this point, I hope you are asking yourself why you aren’t already using video for your knowledge base. Learn more at Jove.com.

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8 Dirty Words

Jay Cross's Informal Learning

Knowledge management may be two words, but it’s a single concept. Knowledge is inherently unmanageable. Traditional, top-down KM has failed over and over again. It’s based on the assumption that an elite can figure out what workers need to know, package it as explicit data, and serve it up in a database.