The Knowledge Management Genius of Amazon.com by Marc Rosenberg
Learning Solutions Magazine
JULY 28, 2014
The answer, in part, is through using advanced knowledge-management (KM) techniques. Design Strategies Instructional Design Interface Design Learning Systems Management How does Amazon.com so effortlessly connect “zillions” of people with “zigabytes” of product information? In the eLearning. field, we can learn a lot from how Amazon approaches the relationship between customers and information.