9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes.

3 Reasons Performance Support Is Vital

eLearning Brothers

It’s time to take a moment and give performance support its due. But first, what is performance support? Performance support can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need. A printed resource guide is an example of performance support, but so is a detailed how-to video. Why is performance support so important? . Performance support can save money.

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3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?

MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. IMHO, here are some of the characteristics of a MOOC that offer the possibilities of PS: MOOCs go beyond fixed courses to dynamic context sharing – The “Discussion Forum” that surrounds a MOOC lend itself to dynamic knowledge sharing thus keeping the course content “alive”.

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. and more video capability, screen capture-based. In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing.

MOOCs and Performance Support

Your Training Edge

Trainings are too often evaluated based on hours of seat-time, rather than by any real assessment of knowledge and skills. The trick now is for companies to realize value from that content, which in training and development means knowledge and skills that can be immediately applied on the job—in other words, providing relevant training that employees can actually use. A combination of knowledge transfer and performance support.

The foundations of innovation in L&D

E-Learning Provocateur

So my second building block is an in-house knowledge base. Whether the underlying technology is an intranet, CMS or wiki, again the pedagogical purpose is the same: to provide your people with on-demand access to bespoke content that improves performance. Despite the best intentions of a content library and a knowledge base, they will never meet every conceivable learning need. In this way, the training becomes performance oriented.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) That will help you identify where to provide work-based solutions.

How a Performance Support System Can Boost Employee Productivity

Epilogue Systems

To resolve your issue, you search your training notes, use the help menu, ask colleagues for assistance, and call the support team. A performance support system, on the other hand, eliminates these productivity-draining ways of seeking help by providing support at the point of work. Here’s a look at three ways a performance support system can not only guide you through “stuck moments,” but increase your productivity.

Make Learning Supportive and Available Everywhere

Integrated Learnings

One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. There are a few things driving this, but primarily it's the speed at which we need (and are accustomed to receiving) information and also that smartphones and tablets, high bandwidth, and an explosion of blogs and other knowledge bases are putting that information right in our hands.

What Is Performance Support And Why Should You Use Performance Support Tools?

EI Design

In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning. Why You Should Use Performance Support Tools. Let’s first understand what exactly Performance Support Tools (PSTs) are and why you should invest on them. What Are Performance Support Tools (PSTs) And How Can They Be Used? They are designed to support and guide employees when at work.

Learning Agility: Re-Invention with Performer Support

Living in Learning

Two reasons: Traditional approaches to learning still fall short on delivering sustained performance. Our design efforts cannot deliver the results we need through shifting creative juices to sizzling, flash-based learning assets – the focus must be on the performer – and in their work context. When and where we support the performer becomes a crucial design consideration. What is Performer Support?

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Don’t Control Knowledge, Let the Base Free

Nick Leffler

Hopefully dropping some knowledge on the knowledge-base will open the flood gates. There’s been a few times when a knowledge base has popped up in my world lately, from where I put things in a closed internal environment to being available to the public. I’m writing specifically about an internal knowledge base for employees to put some context around what you read here, not the public knowledge base which is another animal.

Using an LMS to Support Blended Learning

B Online Learning

As the continuation for this series of blogs on the how’s and why’s of developing and delivering a good blended learning experience for the learner, we will now delve into the platforms that support the delivery. What functions can an LMS give us to support our blended program? What we can glean from this is that, in order for the LMS to support our people, it needs to be flexible in how our people can access and interact with the system. How is the instructor performing.

Webinar: Performance Support Tools – The Superheroes of Effective Learning

eLearning Brothers

We were pleased to host our own Jenn Fairbanks, Senior Instructional Designer in a webinar last week discussing Performance Support tools. In the moment of need, who or where do learners turn to get answers to perform the task at hand? Maybe a long, complex search through the company’s knowledge base. The result is reduced productivity and performance that impacts the bottom line.

Performance Improvement Strategy: Webinar Digest

Web Courseworks

In this Performance Improvement webinar, Andy kicks off the session by giving a list of key terms in the field of Performance Improvement. HPI – Human Performance Improvement. PI CME – Performance Improvement Continuing Medical Education. A FitBit records real world performance data of the individual wearing it. The wearable technology gives constant feedback about your activity levels and performance and it provides rich analysis of the user’s data.

Performance Based eLearning

TalentLMS

If there is one thing that fails an eLearning course, it’s the capability to differentiate performance of its learners from pre-course to post-course. For such reasons, it is critical to define the type of improvement you wish to achieve through your eLearning course: Is it information based? Measuring performance is an essential tool to determine if the eLearning course has been effective. How do you achieve a performance boost in your learners?

Student Performance Analytics: Our Most-Requested New Feature!

CourseArc

All organizations now have the option to track user performance. This information empowers instructors to make any helpful interventions or instructional decisions that may be necessary to support online students, especially if they’re struggling to succeed. In the dashboard, students are able to track their own progress and receive immediate feedback on how they performed on quizzes or other activities.

How to Optimize Top Team Performance

CLO Magazine

The major cause of poor corporate leadership development is its partial approach, an inability to get to the root cause due to a lack of knowledge of the whole human structure of psychometrics, behavior or technology. In addition to those challenges, administrative and social factors play a role such as lack of support from CEOs and senior leaders and lack of buy in from individuals. There is no doubt that people analytics enhance top team performance.

Increase Course Performance with These 7 Tips for Bite-Sized eLearning

Docebo

For example, posting a link to a noteworthy eLearning article or video will give online learners the chance to expand their knowledge base. Then they can choose the eLearning activity they’d like to complete next, based on their needs and goals. Address Their “Moments Of Need” One of the most significant benefits of bite-sized eLearning is being able to give learners the knowledge they need when they need it the most. Have A Support System In Place.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

And when that happens, our tech support team is there to help. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. The TechSmith support team, however, has a secret weapon: Snagit. Snagit works wonders for support. In this post, I’ll go through the top four ways Snagit can help your support team limit email back and forths and reduce your average handle time. Bulk up your knowledge base.

Sage Advice for Delivering Strong and Reliable Tech Support

ReadyTech

ReadyTech recently received a letter from a customer, thanking us for our great tech support. The letter complimented our support team’s “responsive, professional and courteous” assistance. We are perfectionists with our classes, and ReadyTech’s support meshes well with that expectation of perfection for our classes. The truth is that providing excellent tech support is quite challenging. After all, who calls tech support to give compliments?

Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Addressing On-Demand Learning and Performance Needs #LCBQ by Andrea on May 9, 2011 in performance support Each month, Tony Karrer at The Learning Circuits Blog posts a “Big Question&# for the learning and development community (Twitter hashtag #LCBQ). In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea.

10 Killer Examples Of Mobile Learning To Boost Employee Engagement And Performance

Adobe Captivate

In this article, I touch upon key facets of mobile learning and how can you use it to impact your employee engagement and performance. How To Use Mobile Learning To Boost Employee Engagement And Performance. Let us see how mobile learning can be used to drive higher employee engagement and performance. All these factors are driving the usage of mobile learning to engage learners and boost their performance. Scenario-based learning.

They Might Not Need Training, Just a Little Support

Mindflash

The good news is that this “forgetting” can be overcome if we implement evidence-based interventions, and performance support is an effective intervention that can help people remember what they learned, when they need it, in order to perform. Performance support is about helping people solve the problem, “What do I need to know now to perform this task?” How to Implement Performance Support.

Why You Should Use Content Curation To Support Your Corporate Training – 5 Questions Answered

Adobe Captivate

In this article, I outline how you can use the content curation strategy to support your corporate training. 5 Questions Answered: Why Should You Use Content Curation To Support Your Corporate Training? Let us have an analytical look at some questions that explain why you should use content curation to support your corporate training. Our definition is based on its relevance for both businesses and learners. Social learning and performance gain.

Adding LTI support and updating user roles in Content Controller v2.1

Rustici Software

In the beginning, Content Controller had a very simple user model; every user could perform any action within the application. You also may be interested in reading more about the release on our Knowledge Base. It’s here! Content Controller v2.1 is officially available.

Adopting Content Curation To Support Employee Training – Top 5 Questions Answered

Adobe Captivate

Content Curation provides an option to support both formal training and more significantly the Performance Support. Additionally, it encourages inclusive learning wherein users can contribute (subject to audit) and continuously enrich and enhance the knowledge base. Key value-adds of Content Curation are : Creation of a knowledge bank that is relevant and easy to use. Can offer recommendations based on the learner ’ s usage patterns.

On the brink with mobile– what learning executives say

Allison Rossett

My point then was that mobile offers immense potential for learning and support but that it is not yet making much of a difference in the enterprise. Performance support and mobile devices only rarely appeared in the organizational playbook they described. As we look at more recent data, we find an uptick for performance support, in general, but not yet for mobile delivery. In no way did I select them for their expertise in mobile learning and support.

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The Learning Continuum – Using the PDR Design Model

Living in Learning

Popular phrases like “just-in-time” learning, or as I like to call it, Performer Support, fall under the category of learning informally. We should also embrace the role of subject matter experts (SMEs), knowledge bases, coaching/mentoring, and the collaborative benefits of social media. These informal solutions better serve individualized needs flavored by varying degrees of immediacy and business risk when flawless performance is required.

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eLearning Trends In 2019: How To Use Them To Enhance Your Learning Strategy

Adobe Captivate

Ensure knowledge acquisition happens. The desired performance gain and ROI occurs. I have grouped them as follows: Section 1: I list the trends that help learners learn and, more significantly, apply this learning to show better performance or the required behavioral change. eLearning Trends In 2019 – Section 1: The Trends That Help Learners Learn And Apply This Learning To Show Better Performance Or Behavioral Change. Performance Support Tools.

Competition Finalist 2: Meeting Learner’s Needs

eFront

” It also raises questions of levels of support. So, increasingly, online learning is no longer learning but, rather, performance support. We shouldn’t care about whether something is learning or performance support. Competition Finalist eLearning Guest post Learning elearning performance supportThis entry was submitted by Bob Little.

7 Steps To Define Your Learning Data Strategy

eLearning Industry

Modern learning includes Virtual and Augmented Reality, serious games, knowledge bases, expert networks, adaptive learning, chatbots, intelligent coaches, online communities, performance support, and more.

5 Keys to Success With the Knowledge Guru Game Platform

Knowledge Guru

Want to make your first Knowledge Guru game roll-out a success? Knowledge Guru offers you two options: Quest or Legend. Here’s a few of the major things to consider: Do you HAVE to support IE8? Legend does not support video within the questions. Do you want to include “performance challenges” as well as the question/answer format? Our Knowledge Base has a great article on how to write iterative questions.

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Podcast 33: Training ROI in Action – With Ajay Pangarkar

Talented Learning

But basic knowledge can give you the competence and confidence to work more effectively. . And that foundation is based on finance and accounting rules that business leaders know. It’s also a way to measure cost center performance. But three years from now, can we say that an employee’s performance improvement is the direct result of a specific training experience? So you won’t see any type of knowledge accountability there.

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Identifying the Right Product Knowledge Training Methodology for Your Business

InfoPro Learning

However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training.

5 Keys to Success With the Knowledge Guru Game Platform

Knowledge Guru

Want to make your first Knowledge Guru game roll-out a success? Knowledge Guru offers you two options: Quest or Legend. Here’s a few of the major things to consider: Do you HAVE to support IE8? Legend does not support video within the questions. Do you want to include “performance challenges” as well as the question/answer format? Our Knowledge Base has a great article on how to write iterative questions.

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