Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company.

Want the Best Customer Service Training? Modify it for Modern Customers


Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Modern customers also prefer to troubleshoot on their own using FAQs pages and knowledge bases if they run into any problems.

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Stellar Support for All Your eLearning Template Needs

eLearning Brothers

1 Search Our Huge Knowledge Base. So if you have questions, you can still access the knowledge base. This may seem like a no-brainer, but the black tab on the side of most of our web pages connects you to our knowledge base.

Webinar: Performance Support Tools – The Superheroes of Effective Learning

eLearning Brothers

Maybe a long, complex search through the company’s knowledge base. Custom Solutions eLearning Featured Products/Services Webinars eLearning Development performance support webinar

12 Ways to Get the Most Out of Your Authoring Tool

and more video capability, screen capture-based. In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing. services, meanwhile, allow content to be translated.

Welcome, HelpIQ!


Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Companies are increasingly seeking cloud-based solutions.

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How Learning Can Be Upgraded In This Digital Age

Your Training Edge

When we can search Google and instantly get the result of anything we want, who would like to glean over a dictionary? It boosts self-motivation:- Students who use digital learning tools are more interested in growing their knowledge base.

Announcing our Spring 2019 Update Release


A better way to get help, a better way to search, better UI & UX, and ultimately a better way for you to do your work. But you can also search directly if needed. A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. At a glance.

4 Big Advantages of Integrating Knowledge Management With eLearning

gomo learning

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. Let’s look at 4 advantage to integrating knowledge management with eLearning.

Docebo’s Mobile App Makes Learning Better


One day, he’s out on a service call to fix an issue with an antenna that he’s seen many times before. She picks the best content based on performance and rating (thumb ups, best answers, most viewed, etc.),

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Using Blended Learning to Address the Five Moments of Need

Origin Learning

ILT sessions are still effective in bringing a sense of immediacy to the table and organizations must capitalize on this advantage while building core knowledge. For example, a cloud based IT services provider imparting training about its products to new hires.

5 Knowledge Management Tools to Consider

WalkMe Training Station

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.

How to Link Your Training Programs to Your Business Goals


Usually, the goal of an employee training program is to enhance the skills, knowledge, and productivity of employees. In this scenario, first of all analyze the recent support tickets based on ratings received. Tip: Find hidden employee training needs using your knowledge base.

3 Techniques You Need to Stop Making Boring Screenshots

TechSmith Camtasia

Organized by categories, the stamps are easily searched, selected, and applied to screenshots in a matter of seconds. If browsing through categories isn’t your thing, use the search bar to find the right stamp. It’s a subscription service that offers tons of additional resources.

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

My goal is to support the process of moving our customers towards your ever-evolving desired outcome, whilst maintaining excellent customer service. We take a blended approach to support via telephone, video calls, and the gomo Knowledge Base to reduce resolution times.

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Video Training for Learning & Solving Problems

Your Training Edge

This is basically in response to the demand by the corporate managers for reduction in time-to-competency in the knowledge oriented economy, fueled by globalization and intense competition [1]. It implies that users are able to select or play a particular segment with minimal search time.

How to Create Training For Employees That Are Always On The Go


That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Sales reps; casino workers; hospitality employees: If there’s one common thread between these professions, it’s an almost chronic lack of time.

9 Ways Microlearning Drives Employee Performance


When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning means your employees are able to spend more time on the job, while still getting the knowledge they need to do their jobs well. 70% in fact, are turning to search engines. It’s official! Microlearning has hit “here to stay” category status. Want proof?

9 Tips for Awesome User Documentation (with Examples)

TechSmith Camtasia

User documentation is the content you provide end users with to help them be more successful with your product or service. Google has trained us that finding the answers to our questions is as simple as typing them into a search box.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

In her search, Vanessa came across Snagit by TechSmith. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. How do we document the knowledge of our most experienced staff if they retire? At a glance.

5 Critical Questions To Ask Potential LMS Vendors


It is exciting and daunting to get approval from your boss to move forward with the search for an LMS. Be sure to read up on the many great articles and checklists that can help you decide what you are looking for regarding your more straightforward, base needs.

Build your LMS implementation Plan following this checklist


It could be for induction, skills training, updates training, service/product training, etc. It can be of great help to start searching for Learning and Development strategies to provide specific training to every user. .

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them.

Is Content Curation the Future of Instructional Design?


Since it mainly displays a timeline of interest via search term data, we find terms either growing or dying and what point in time it has occurred. Then we saw the World wide Web become the Internet, and early digital curation came in the form of search engines.

How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

Last week I had the pleasure of presenting at the semi-annual Technology Services World (TSW) Conference , hosted by the Technology Services Industry Association (TSIA) on the Avaya Mentor program, which I had also written about last August.

Higher Education: Late to Online Learning

CLO Magazine

Lee Maxey is CEO of MindMax, a marketing and enrollment management services company. Twenty years ago, companies were investing millions of dollars trying to define, build and tag knowledge and map it to a worker’s needs. CLOs are the stewards of knowledge and human capital.

The 10 Best MindTickle Alternatives


Searching and identifying sections is very difficult. It’s impossible to search things coherently and a lot of people just end up not reviewing any of the lessons.”. Automated training delivers correct materials on time based on the needs of the individual user.

How the Q&A Model Increases E-Learning Engagement


People always search for new information and the internet is one of the easiest ways to receive an answer to your question. With time, Q&A services gained a lot of popularity and people started logging directly into such sites to get an answer they need.

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What Online Video Platform is Most Popular for Screencasts?

TechSmith Camtasia

Many of our customers place content in learning management systems, knowledge bases, and self-hosted solutions specific to their company or institution. Vimeo does not provide a caption editor, but provides integrations with paid third-party captioning services.

100 free eLearning templates and images + 2015 updates


Two major updates have already improved the customer service experience. Launched a Knowledge Base: Answers to frequently asked questions can now be found in our knowledge base. It’s been an eventful year at eLearningArt, and for me, personally.

M-Learning vs. E-Learning: Is There Really A Difference?

Designing Digitally

Adjusting our ideas of knowledge-based content delivery. Delivering training materials and other knowledge-based content to our workforce is the next step in the evolution of performance support.

Go.Learn Makes Mobile Learning Better


One day, he’s out on a service call to fix an issue with an antenna that he’s seen many times before. She picks the best content based on performance and rating (thumb ups, best answers, most viewed, etc.),

Knowledge, Skills and Abilities: How eLearning Puts Job-Seekers Ahead


Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge.

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Make Learning Supportive and Available Everywhere

Integrated Learnings

There are a few things driving this, but primarily it's the speed at which we need (and are accustomed to receiving) information and also that smartphones and tablets, high bandwidth, and an explosion of blogs and other knowledge bases are putting that information right in our hands.