eLearning Brothers

AUGUST 20, 2020

Does searching for software support leave you feeling like Nancy Drew? Do you wish there was one central place to find the answers to all your questions?

Knowledge Base 91

Knowledge Base Knowledge Search eLearning 91

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed. Final Note.

Knowledge 410

Knowledge Productivity Product Program 410

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Cost: Available upon request.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Step 2: Designing. After the initial planning, the design work begins.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. To have the best customer service training, you have to equip your reps to meet the needs of today’s customers.

Customer Service 51

Customer Service Custom Services Training 51

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

Spark Your Interest

JANUARY 26, 2021

And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. Organizations need to educate their customers on the products or services they sell. And value to the organization selling the product or service.

Custom 188

Custom Education Authoring Tools Miro 188

Infopro Learning

FEBRUARY 5, 2020

Today’s customers already have access to general information regarding your products and services and they expect that your sales team will know more than the basics. One of the top customer service complaints consumers have is that the sales representative they spoke with didn’t know enough information to assist them. Conclusion.

Knowledge 305

Knowledge Productivity Product Games 305

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

IT Training Department Blog

SEPTEMBER 11, 2023

In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. In reality, people often prefer the personal touch of speaking to a representative and will bypass the self-service option and call or chat anyway. Take a look at why those efforts often fall flat.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Docebo

SEPTEMBER 15, 2021

Customer training – a segment of extended enterprise enablement – is the process of educating your customers on how to successfully use your product or services in order to meet their goals. Maximize the impact of your product or service within your customers’ organizations. Knowledge bases .

Blended Learning 244

Blended Learning Custom LMS Brandon Hall 244

Integranxt

APRIL 1, 2024

Backed by Google’s vast knowledge base, Gemini prioritizes factual accuracy, making it a powerhouse for tasks requiring precise information retrieval and analysis. Feature Face-off Conversational Abilities: ChatGPT impresses with its wide-ranging knowledge base and adaptability, engaging users in meaningful dialogues.

Conversation 52

Conversation Google Pinnacle Gartner 52

Xyleme

SEPTEMBER 11, 2023

This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign. By starting small, you can test and learn your intelligent content approach, and iterate based on feedback and results. Content Disruption is on the Horizon — Are You Ready?

LCMS 52

LCMS Xyleme Portal Customer Service 52

The Logical Blog by IconLogic

APRIL 8, 2021

If you've used RoboHelp to create any of the following, Adobe would like to hear from you: Knowledge Bases/Self-Service Portals. Adobe is looking for examples of RoboHelp projects out in the real world. Online Help (including In-App Help). Policies & Procedures. Micro Content for Chatbots/Virtual Assistants.

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Adobe Search Portal Virtual World 100

CourseArc

MARCH 13, 2020

Check out our Knowledge Base We are committed to maintaining the same high level of service and support that our customers are accustomed to. We are asking all clients to do their very best to troubleshoot any issues and only submit a ticket from one of your designated Account Representatives as a last resort.

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Server Synchronous Asynchronous Performance Support 330

Trivantis

SEPTEMBER 10, 2014

Review your competitors’ services, either these are eLearning freelancers or companies, to see how you can differentiate yours. . These are golden opportunities to earn money while you are picking up new skill sets and expanding your professional knowledge base. . Never undervalue your services!

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eLearning Consultant Tips Corporate eLearning Social Networks 111

E-Learning Provocateur

MAY 13, 2018

So my second building block is an in-house knowledge base. Despite the best intentions of a content library and a knowledge base, they will never meet every conceivable learning need. If the content library, knowledge base and ESN are mobile accessible, they support mobile learning.

Innovation 234

Innovation Social Networks Toys Diversity Training 234

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. This helps your customer support team in broadening their knowledge base and understanding of various customer support tasks.

Performance Support 93

Performance Support Support Teams Custom 93

OpenSesame

AUGUST 26, 2016

Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. Acquire Knowledge. Often times, extreme proficiency in areas isn’t essential.

Job 52

Job Knowledge Skills eLearning 52

Kitaboo

APRIL 23, 2024

Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. They are customized for different departments, ensuring that employees gain comprehensive knowledge. You can consider: 1. To know more, connect with us now !

Video 52

Video Diversity Training Compliance Training Guide 52

Play.ht

APRIL 15, 2024

Google Bard (now known as Gemini) Google Bard (now Gemini), Google’s answer to ChatGPT, uses generative AI to offer real-time, accurate responses across Google’s extensive search engine and knowledge base. Cons: May prioritize Google ecosystem services in responses.

Privacy 40

Privacy Search Google Engineering 40

eLearning Delta

OCTOBER 23, 2020

Integrated helpdesk services. This list will be particularly useful later as you start building snippets and knowledge bases to further streamline the process (see below). Integrate a Helpdesk Service. Any good LMS will offer a way to integrate with helpdesk services like Zendesk or SupportBee. LMS Help forums.

LMS 52

LMS Support Tips FAQ 52

Learning Pool

NOVEMBER 8, 2023

This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. Learning platforms feature social learning applications to allow collaborative work and active knowledge sharing. A recent survey of 8,000 businesses in the US revealed that 93% of employers reported a skills gap in IT specialists.

Industry 93

Industry Skills Technology Knowledge Worker 93

Fly Plugins

NOVEMBER 27, 2023

To top it all off, WP Courseware offers a wide range of integrations with popular third-party tools and services. We offer various support channels, including a comprehensive knowledge base , documentation, and a dedicated support ticket system. This comes complete with grade book and the ability to retake quizzes.

Alternatives 130

Alternatives LMS Courseware Budget 130

Rustici Software

FEBRUARY 15, 2024

So it was only natural that we include these services to help make your life even easier. However, it is important to note you can also build out your own plugins for other configuration providers if you’re not using these services. Interested in learning more about xAPI and what’s next ?

Engineering 52

Engineering Performance Support Pipes Support 52

Docebo

SEPTEMBER 16, 2020

The goal of most onboarding solutions is to integrate a new employee into your organization or familiarize a customer, client, or partner with your product and/or services. Onboarding customers is key for industries where the value of a customer increases after the sale, such as with software-as-a-service (SaaS) business models.

LMS 246

LMS Organization Case Study Learning Management System 246

Schoox

DECEMBER 15, 2023

Whether your organization encompasses distinct brands, partners with external agents or vendors, or provides an array of products or services to a diverse customer base, ensuring everyone has the information they need can be challenging. Extended enterprise training helps businesses set everyone up for success from the onset.

Enterprise 52

Enterprise Diversity Training Benefits Association Learning Management System 52

LearnDash

FEBRUARY 2, 2021

Customer service: Managing stress, practicing responses. Constructivism views learning as a social process, something that is influenced by both external and internal factors, but which depends heavily on a learner’s preexisting knowledge base. Quality control: Practiced safety protocols, habitual quality checks.

Learning Theory 335

Learning Theory Theory Education Online 335

Docebo

APRIL 20, 2020

Customer training supports your customers with the materials and information they need to be successful with your product or service and meet their business objectives. Learning materials can either be guided, self-paced, or a combination of both depending on what your customer-base responds best to. Why is Customer Training important?

LMS 133

LMS Custom Brandon Hall Help 133

MobileTrain

MARCH 31, 2024

When teams operate efficiently, they can deliver products and services more quickly and effectively, leading to higher customer satisfaction. Let’s not forget the food service industry, where efficiency orchestrates memorable dining experiences.

Case Study 52

Case Study Custom Internationalization Compliance Training 52

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. These courses cover fundamental knowledge that your team will need to operate your hotel as effectively and as safely as possible.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Instancy

FEBRUARY 26, 2024

Customer Education Reimagined: LLMs can revolutionize customer education by: Building Interactive Knowledge Bases: Imagine a customer service agent utilizing an LLM-powered knowledge base to instantly answer complex questions in natural language, offering personalized solutions and improving customer satisfaction.

Blended Learning 52

Blended Learning Custom Education LMS 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Product Knowledge Training Objectives (and Use Cases).

Knowledge 52

Knowledge Productivity Product Blended Learning 52