Knowledge Management Knowledge Work ROI Trust 
Jay Cross
JUNE 28, 2009
Productivity in a Networked era: Not Your Father’s ROI. At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. It’s the language senior managers understand. What to do?
Jay Cross
JUNE 28, 2011
Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. Traditional ROI 195.
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