How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. So, managers say they need to be trained again.

Sahana Chattopadhyay – Crystal Balling with Learnnovators

Learnnovators

ABOUT SAHANA CHATTOPADHYAY (Social Learning & Collaboration Strategist, Performance Consultant Exploring Emergent Learning, Blogger). Sahana Chattopadhyay is a performance consultant and an L&D professional with 15 years of experience in the field of academia and organizational learning. Her passion is to help organizations become learning organizations through social and collaborative learning. Sahana: A community manager’s task is varied.

PKM 158
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Performance support tools for learning – a decentralised strategy

Connect Thinking

A couple of weeks ago I blogged about social media tools for learning , and made the statement that such learning strategies are usually best managed decentrally. However, the sense of community generally required for social media to become imbedded in an organisation means those that understand user needs and behaviours should be the ones charged with driving a social media strategy. The same can be said about role-based performance support tools.

Micro-Learning as a Workplace Learning Strategy

Learnnovators

In todays’ time-crunched, attention-deficit and multitasking world, micro-learning seems to have cropped up as a possible solution to corporate learning and personal development. However, what exactly is micro-learning remains a bit of an elusive concept with different people defining it in different ways. Can a 10-minute learning byte be defined as micro-learning? Would a commoncraft-style video be considered micro-learning?

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. And we see a trend to provide more options for learning within the work environment and the workflow. More on these components: Coaching is part of talent management.

Why your Business needs an LMS for Performance Support

ProProfs

Are you aware how do employees in an organization learn? The 70:20:10 model for Learning and Development states that individuals acquire 70% of their knowledge from job-related experiences, 20% from interactions with others and a mere 10% from formal educational events. While businesses are investing time, money and effort to upskill their employees, but the harsh reality is – not all of the imparted knowledge is retained. How to Offer Performance Support Tools.

Is it time for a BYOL (Bring Your Own Learning) strategy in your organization? #BYOL

Jane Hart

My previous blog post that revealed that around 70% of respondents in my recent survey found training (including e-learning) “unimportant” or only “somewhat important” has generated quite a bit of interest. A number of comments focused on how we now need to make training/e-learning more “engaging” or “effective” to recapture the interest of these people. Adopting a BYOL strategy will however require a different approach to learning and development.

PKM 188

The top 10 reasons your mobile learning strategy will fail | Dawn.

Xyleme

Home > mobile learning > The top 10 reasons your mobile learning strategy will fail The top 10 reasons your mobile learning strategy will fail April 13th, 2011 Goto comments Leave a comment While the focus of this post is not specifically Apple or the iPad, it’s almost impossible to talk about successful mobile strategies without recognizing that the iPad has created a transitional moment for the Learning & Development world.

Becoming a Social Business – Beyond Culture Change

Learnnovators

The crux of the problem lies in our inability to see how the culture of organizations stem from and is shaped by the very discourse of management that we have collectively subscribed to ever since the Industrial Revolution and the manufacturing era. No matter how hard we try to change the culture – and I do believe that leaders and managers are trying – the discourse we use lets us down.

Integrating Social Learning In The Workplace

Learnnovators

I have been writing about social learning and its related concepts – communities of practices , working out loud and skills for the networked world for quite some time now. Social learning has become a buzzword in the workplace learning space, and every other organization is claiming to have “social learning” as a part of the mix. The catch is that “social learning” cannot just be implemented or enforced. How is this change related to social learning?

“Digital Mindset”: What Is It All About?

Learnnovators

“Digital mindset” seems to have become another buzzword–rather buzz-phrase to be grammatically precise–whenever the conversation (online or offline) veers toward social business, social learning, collaboration, and other 21st Century phenomenon in general. Flexible about time and space: In a connected world where we are very often working, learning, and interacting with individuals across the globe as a normal course of life, time takes on a different meaning.

Technology Options for Developing and Leveraging Staff Knowledge and Skills

Connect Thinking

Question from a client: Our staff need to be agile in knowledge and skill development to thrive in an environment of ever faster change. What are the technology options for different states in skill and knowledge? This comment reminded me of my 2005 Learning Technologies and a Learning Continuum which illustrates the application of learning technology (e-learning) based upon staff skill level at a point in time.

7 Strategies to Facilitate “Working Out Loud”

Learnnovators

I spent the greater part of the weekend mulling over the practice of working out loud, what makes some folks adopt the habit with ease while others struggle, and what could be some of the possible enabling factors that support working out loud. A community grows around a domain where practitioners share their insights, knowledge and doubts, the work processes. Community members learn together, share feedback, take onus of building the domain.

Social Technology, Community Management & Organizational Development

Learnnovators

Read the post, How Social Technology has Emerged as an Enterprise Management Model , for an in-depth understanding. I am not going to tread into management theory or organizational structures in this post. I wanted to set the premise for what is to come in the months and years ahead…and where do we come in as learning and organizational development specialists. Standardization, efficiency, processes, supervisory management, planning, etc.,

MOOCs In Workplace Learning – Part 2: Designing a MOOC

Learnnovators

@ ignatia (Inge de Waard) describes MOOCs thus in her Master’s Thesis: “MOOC is above all referring to a pedagogical model with independent learners, access to information, opportunity to create emerging, spontaneous, yet not directed learning communities, etcetera. Corporate Learning will be transformed and will take on more importance wrote Josh Bersin in his HR predictions for 2015. There is an urgent need to re-imagine workplace learning for the networked world.

MOOCs in Workplace Learning – Part 3: Launching a MOOC

Learnnovators

This is a continuation of my MOOC series and also a post that draws a lot from the #MSLOC430 Community and MOOC (“C” type) that I am participating in — the open section of the graduate course in the Master’s Program in Learning and Organizational Change at Northwestern University. Before I plunge into the heart of my analysis and discussion, I want to share a couple of snippets on Networked Learning from Wikipedia. ( [link] ).

How Social Learning is Powering Up Today’s Workplaces

Learnnovators

Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. Fortunately, most human behaviour is learned observationally through modelling; from observing others one forms an idea of how new behaviours are performed, and on later occasions this coded information serves as a guide for action.” ” – Albert Bandura (Originator of Social Learning Theory). “

Working Out Loud: Using the Tools We Already Have

Learnnovators

I wrote about the strategies and benefits of working out loud earlier here and here. A bit more conscious thinking behind why, when and how we use these platforms can transform our daily meandering interactions into purposeful habits around learning, sharing and community building. The former leads to focused learning and the latter leads to serendipitous discoveries. Articulating a dilemma or a question or a learning adds clarity and often brings insight.

The Changing Face of Work and Workplace Learning

Learnnovators

On March 1, 2011, IBM announced the IBM SmartCloud framework to support Smarter Planet.” The rise of mobile computing in the form smartphones, tablets, and wearable devices accompanied by ubiquitous Internet connection is creating unforeseen change–in how we work, learn, communicate, do business, conduct personal tasks, and myriad other aspects. While Watson and Siri may seem far removed from our task of designing learning programs, the reality is they are not.

MOOCs In Workplace Learning – Part 1: Some Points To Consider

Learnnovators

Having taken the world of higher education by storm (though not everyone will agree), MOOCs are all set to disrupt/re-invent workplace learning. Just as the advent of e-learning created a shift in training paradigms a couple of decades back, MOOCs are set to create another shift today. With the rise of MOOCs, we are also likely to see social, collaborative learning take root in organizations. MOOCs in Performance Support.

Demystifying Working Out Loud

Learnnovators

Here are some of my older posts: Getting Started With Working Out Loud , 7 Strategies To Facilitate Working Out Loud , and Working Out Loud: Using The Tools We Already Have. It has helped me to develop my personal learning network (PLN) and enabled my PKM. A process to be mandated by management/supervisors/organizations with defined rules. The 9:00 am to 5:00 pm notion of work is all but vanishing, at least for the knowledge workers.

The Six Hats Of A Community Manager

Learnnovators

Community Management is an evolving role and organizations are beginning to see the need for this role. In this post, I want to talk about the different hats that we need to don as community managers. This shift calls for some intense community management and community building, and the post focuses on the different roles a community manager needs to play during this time. Marketing the platform — albeit subtly — is one of the tasks of a community manager.

MOOCs in Workplace Learning – Part 5: Skills Learners Need Today

Learnnovators

I have been writing about MOOCs in the context of workplace learning from different perspectives for some time now. The earlier posts… MOOCs in Workplace Learning – Part 1: Some Points to Consider. MOOCs in Workplace Learning – Part 2: Designing a MOOC. MOOCs in Workplace Learning – Part 3: Launching a MOOC. MOOCs in Workplace Learning – Part 4: Their Role in Corporate Universities.

L&D’s Role In A Purpose Driven Workplace

Learnnovators

This post is inspired by the #ihrchat on Twitter hosted by Dr. Tanvi Gautam and supported by Team #ihrchat. The chat was full of insights and learning, as always. And the trigger for this post was the question: How will learning & development shift in a PDW? I have been writing about the shifts required by L&D to meet the connected and collaborative knowledge economy for some time now. Re-imagining Work and Learning in a Networked World.

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The 70:20:10 L&D Model for Developing a High-Performing Workforce

Learnnovators

Coca Cola is highly successfully in its new content marketing strategy aimed at doubling consumption of Coke by the year 2020! Today’s organizations expect employees to LEARN and INNOVATE at the ‘speed of business’! Many of the successful organizations that we see around us today attribute their success to employees who are empowered to learn and innovate at great speeds. There are two 70:20:10 models in business: 70:20:10 Model in Learning & Development.

Social Learning Cannot Be A Bolt-On Strategy

Learnnovators

I recently wrote about the challenges of integrating social learning in the workplace. Social Learning and social business go hand in hand. To facilitate social learning, an organization has to become a social business first. When we talk about social learning, we are talking about the fundamental organizational structure of a business. The current failure of organizations to integrate social learning stems from their bolt-on strategy.

MOOCS IN WORKPLACE LEARNING – PART 1: SOME POINTS TO CONSIDER

Learnnovators

Having taken the world of higher education by storm (though not everyone will agree), MOOCs are all set to disrupt/re-invent workplace learning. Just as the advent of e-learning created a shift in training paradigms a couple of decades back, MOOCs are set to create another shift today. With the rise of MOOCs, we are also likely to see social, collaborative learning take root in organizations. MOOCs in Performance Support.

MOOCS IN WORKPLACE LEARNING – PART 3: LAUNCHING A MOOC

Learnnovators

This is a continuation of my MOOC series and also a post that draws a lot from the #MSLOC430 Community and MOOC (“C” type) that I am participating in — the open section of the graduate course in the Master’s Program in Learning and Organizational Change at Northwestern University. It takes a relational stance in which learning takes place both in relation to others and in relation to learning resources.”. Learning will simply become integrated into our life-stream.

MOOCS IN WORKPLACE LEARNING – PART 2: DESIGNING A MOOC

Learnnovators

@ ignatia (Inge de Waard) describes MOOCs thus in her Master’s Thesis: “MOOC is above all referring to a pedagogical model with independent learners, access to information, opportunity to create emerging, spontaneous, yet not directed learning communities, etcetera. Corporate Learning will be transformed and will take on more importance wrote Josh Bersin in his HR predictions for 2015. There is an urgent need to re-imagine workplace learning for the networked world.

MOOCS IN WORKPLACE LEARNING – PART 5: SKILLS LEARNERS NEED TODAY

Learnnovators

I have been writing about MOOCs in the context of workplace learning from different perspectives for some time now. MOOCs in Workplace Learning – Part 1: Some Points to Consider. MOOCs in Workplace Learning – Part 2: Designing a MOOC. MOOCs in Workplace Learning – Part 3: Launching a MOOC. MOOCs in Workplace Learning – Part 4: Their Role in Corporate Universities. A MOOC is an intrinsically participative, collaborative mode of learning.

MOOCs in Workplace Learning – Part 4: Role in Corporate Universities

Learnnovators

In the same survey HR and talent executives graded themselves a C-minus for overall performance, citing a large capability shortfall, with 77% of respondents ranking the need to re-skill HR function among the top quartile of their priorities. is an incisive article by @Josh_Bersin on the way Gen Y views the world of work, leadership, career progression and learning. They will expect and demand to learn differently — social, mobile and cloud will play a big role.

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THE 70:20:10 L&D MODEL FOR DEVELOPING A HIGH-PERFORMING WORKFORCE

Learnnovators

Coca Cola is highly successfully in its new content marketing strategy aimed at doubling consumption of Coke by the year 2020! Today’s organizations expect employees to LEARN and INNOVATE at the ‘speed of business’! Many of the successful organizations that we see around us today attribute their success to employees who are empowered to learn and innovate at great speeds. 70:20:10 Model in Managing Innovation. 70:20:10 Model in Learning & Development.

MOOCS IN WORKPLACE LEARNING – PART 4: ROLE IN CORPORATE UNIVERSITIES

Learnnovators

In the same survey HR and talent executives graded themselves a C-minus for overall performance, citing a large capability shortfall, with 77% of respondents ranking the need to re-skill HR function among the top quartile of their priorities. is an incisive article by @Josh_Bersin on the way Gen Y views the world of work, leadership, career progression and learning. They will expect and demand to learn differently — social, mobile and cloud will play a big role.

SOCIAL LEARNING CANNOT BE A BOLT-ON STRATEGY

Learnnovators

Don Tapscott (italics mine) I recently wrote about the challenges of integrating social learning in the workplace. Social Learning and social business go hand in hand. To facilitate social learning, an organization has to become a social business first. When we talk about social learning, we are talking about the fundamental organizational structure of a business. The current failure of organizations to integrate social learning stems from their bolt-on strategy.

Measuring And Evaluating Learning – The Top Skill For L&D Teams

Upside Learning

Recent research by ASTD and REED Learning reveals that measuring and evaluating learning is the top-most skill L&D teams are looking for. Measuring & Evaluating Learning. Delivering Learning. Designing Learning. Improving Performance. Managing an L&D Function. Knowledge Management. Does this tell us how the performance (read relevance) of L&D staff is being measured?

Organizational Learning Infrastructure

Clark Quinn

I’ve been branding it ‘elearning strategy’, but it’s really more than that. However, then the easy, and uninteresting answer, is to fall into talking about elearning, performance support, mobile, portals, knowledge management, all that stuff that makes people’s eyes glaze over if they haven’t seen the light. What I realized today was that what I’m really about is improving organizational learning infrastructure.

HOW SOCIAL LEARNING IS POWERING UP TODAY’S WORKPLACES

Learnnovators

Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. Fortunately, most human behaviour is learned observationally through modelling; from observing others one forms an idea of how new behaviours are performed, and on later occasions this coded information serves as a guide for action.” – Albert Bandura (Originator of Social Learning Theory) “ The research isn’t heartening.