Acorn Labs

JUNE 20, 2023

Whatever the exact metric is, it’ll likely show the pain points and goals that leadership measure success by. Co-ownership between HR and customer success & account management Support for capability-building programs doesn't begin and end with leaders. Make use of a knowledge management system , or LMS.

Custom 52

Custom Management Evalution Performance Support 52

Clark Quinn

DECEMBER 5, 2008

However, then the easy, and uninteresting answer, is to fall into talking about elearning, performance support, mobile, portals, knowledge management, all that stuff that makes people’s eyes glaze over if they haven’t seen the light.

Organizational Learning 100

Organizational Learning Metrics Performance Support eLearning Strategy 100

CLO Magazine

JUNE 17, 2016

Fortunately, CLOs today have more tools, technology, data and metrics to identify these needs and deliver results through a variety of platforms and formats. About half of Inkling’s clients have a clear understanding of the business needs they want to meet, and the metrics they will use to measure them, he said.

Teams 60

Teams Diversity Training Sun Metrics 60

Mindflash

AUGUST 4, 2014

Marc Rosenberg’s recent article, The Knowledge Management Genius of Amazon.com , prompted me to think of online learners as online customers and apply the principles used by successful eCommerce sites to eLearning. Show that other learners trust your training, and social learning will increase. And come back and “buy” more.

Learner 84

Learner Online Yammer Training 84

Jay Cross

MAY 30, 2009

An active community of practice is a different animal from a bottom-up knowledge management network or a corporate news channel. More a leader than a technician, the learnscape architect is the network champion who carries the vision, monitors metrics, promotes network participation and encourages continuous experimentation.

Technology 38

Technology Wiki Metrics CLO 38

WhatFix

MARCH 9, 2023

Additionally, knowledge management systems can be used to provide agents with easy access to latest information and best practices. Knowledge management tools – house all your eLearning and support content, making them easily accessible 24/7. Simulations help agents practice their skills and gain confidence.

Guide 52

Guide Simulations Training Train 52

ProProfs

AUGUST 10, 2017

More often than not, they use Net Promoter Score, which is one of the most convenient metrics on merit. The 0-10 scale you see above is the most reliable metric to know how your customer feels about your company. Increasing your customer’s trust is a priority task of your survey. NPS is a Customer Satisfaction Survey Standard.

Case Study 69

Case Study Survey Study Custom 69

E-Learning Provocateur

JULY 8, 2012

The Social Intranet Index is a metric that denotes the degree of social functionality afforded by an enterprise’s intranet. Knowledge contained in silos is increasingly shared, and a broader community blossoms. As governance loosens, the organisation puts more trust in its own employees.

Social 214

Social Social Networks Wiki Social Media 214

Acorn Labs

MAY 30, 2023

And trust us, you won't find that level of detail out there. Start with knowledge management systems that collate all digital knowledge into a central source of truth. While that may not contribute to the metrics execs care about, sentiment does directly correlate to engagement.

Assessment 52

Assessment Digital Develop Embed 52

Acorn Labs

MAY 30, 2023

And trust us, you won't find that level of detail out there. Start with knowledge management systems that collate all digital knowledge into a central source of truth. While that may not contribute to the metrics execs care about, sentiment does directly correlate to engagement.

Assessment 52

Assessment Digital Develop Embed 52

The Training by Nelle Blog | Corporate Training and Consulting

SEPTEMBER 20, 2021

By promoting the importance of knowledge management (capturing and documenting important information), it’s a win-win for both the remote worker and the organization. And that’s unfortunate, because team building is really designed to bring people together to build trust and foster a connection for all.

Virtual World 52

Virtual World Blended Learning Metrics Policies 52

E-Learning Provocateur

JULY 8, 2012

The Social Intranet Index is a metric that denotes the degree of social functionality afforded by an enterprise’s intranet. Knowledge contained in silos is increasingly shared, and a broader community blossoms. As governance loosens, the organisation puts more trust in its own employees.

Social 100

Social Social Networks Wiki Social Media 100

TechSmith Camtasia

AUGUST 23, 2013

Below is a YouTube video of me doing the presentation (not at TSW), which I’ve also summarized, along with more success metrics, for those who prefer to read. As most of you have heard, the best example of using video to share knowledge is the Khan Academy. Can’t see the video? Click here.

Version 100

Version Authoring Tools YouTube Engineering 100

learnWorlds

MARCH 30, 2022

With over 15 years of experience and working with some high-performing teams, he has acquired vast knowledge in the customer education field and is currently leading Slack’s enterprise customer learning function. People & process management. Knowledge management. Management & coaching skills.

Expert 52

Expert Custom Education Summary 52

Jay Cross

JUNE 28, 2009

In an environment of continuous flow and interaction, there’s a need to consider an emerging metric: return on investment in interaction (ROII). An overarching caveat here: Strategist and practitioner Stuart Henshall said trust is critical. The impacts of collaboration-based knowledge work are accelerating. .

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

JUNE 28, 2011

The Metrics Cycle 153. Trust 276. Trust and Getting Things Done in Organizations 277. Trust and ‘A Seat at the Table’ 277. Different Types of Trust 278. Personal Knowledge Management 294. The Business Case. What keeps executives awake at night 148. You and your sponsor 153.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

Jay Cross's Informal Learning

JULY 1, 2009

An active community of practice is a different animal from a bottom-up knowledge management network or a corporate news channel. More a leader than a technician, the learnscape architect is the network champion who carries the vision, monitors metrics, promotes network participation and encourages continuous experimentation.

Skills 40

Skills Wiki LearnTrends Attitudes 40