LearnTrends: Personal Knowledge Management

Experiencing eLearning

These are my live blogged notes from Harold Jarche’s LearnTrends session on Personal Knowledge Management. Interesting discussion in the chat about whether if you don’t pay for services if you can trust it. I asked if that included open source tools too–basically he trusts libre tools but not gratis ones. This is related to the trust issue–I’m more likely to trust services that let me get my data out to back it up somewhere.

From Learning Management to Personal Knowledge Management

Jane Hart

But in fact it has been clear for some time that many individuals are already taking responsibility for not only acquiring new knowledge and skills but for a wide range of activities for their continuous learning and professional development. Acquiring new knowledge and skills – e.g. in webinars, online workshops, MOOCs, and through videos and screencasts, etc. 1-30 September : Personal Knowledge Management led by Harold Jarche.

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Trust, Tacit Knowledge and Social Business

ID Reflections

As I read the post on Resolvingthe Trust Paradox by John Hagel, I was reminded of two things—the talk on the power of vulnerability by Brene Brown and what Morten Hansen says about tacit knowledge sharing in hisbook Collaboration:How Leaders Avoid the Traps, Create Unity, and Reap Big Results. I hadwritten about the latter in my post Molotovcocktail = Weak ties x complicated knowledge. Strongties—as we know—are based on trust. In thiscontext, how do we build trust?

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What is Knowledge Management? The Benefits of a Knowledge Management Strategy

WalkMe Training Station

Knowledge is everything in this world. Knowledge is power. By making the most of the knowledge available to us, we’re positioned to achieve greatness in various domains. With all this knowledge at our fingertips, it’s essential we learn how to manage it effectively. Knowledge Management is expensive – but so is stupidity!”, But what is knowledge management? Having answered the question ‘what is knowledge management?’,

Saffron to host webinar on Knowledge Management

Saffron Interactive

Saffron Interactive, leading innovators in the learning technologies sector, will be giving a webinar hosted by Don Taylor of the Learning & Skills Group on knowledge management on 4 September at 12pm. Revealing the shocking results of its recent survey, Saffron’s webinar will explain the shortcomings of the conventional knowledge management systems, and demonstrate how implementing semantic systems allows organisations to turn information into applicable insight.

Knowledge Management Core Issues

Tony Karrer

With an ever deceasing half-life of knowledge , just keeping up has become a major corporate imperative. We have made little progress in preventing those repeating errors, as firms grow in size and complexity, building relationships that enable knowledge flows, keeping in the loop and finding stuff becomes a huge issue. Discovering opportunities and gaps in knowledge flows, improving personal networking and finding experts (in larger firms).

The Burden to Have an Informed Opinion

Tom Spiglanin

Since I blog, I was offended, but then I began to realize this mindset would foolishly dismiss the work of Jay Cross, Harold Jarche, Jane Bozarth, Clark Quinn, Jane Hart, and many others I trust. Having an informed opinion, the result of critical thinking, is a core component of personal knowledge management. We must do this, to distinguish between facts, the informed opinions of people we trust, and misleading falsehoods offered by others.

Sahana Chattopadhyay – Crystal Balling with Learnnovators

Learnnovators

Her work with various companies like Tata Interactive Systems, Zensar Technologies, ThoughtWorks and Future Group has given her a width of experience that spans instructional design, workplace learning strategy, knowledge management, social learning and community management, and people development. This includes areas of her expertise from the effectiveness of MOOCs in corporate learning to informal learning, collaboration, community management and organizational culture.

PKM 158

5 Ways Managers Can Build Trust In The Workplace

ProProfs

One of the major problems today’s businesses face is the lack of trust. According to the Elderman 2016 Trust barometer , 35% of people don’t trust the company they work for. They found that only 46% of employees have a great deal of trust in their employers. The lack of trust in your organization may trigger numerous additional problems, such as creating gaps among your employees, the creation of a toxic workplace atmosphere, and the inability to retain talent.

Trust 20

Introducing the Social Intranet Index

E-Learning Provocateur

The corporate community pitches in to produce and maintain organic knowledge. Knowledge contained in silos is increasingly shared, and a broader community blossoms. As governance loosens, the organisation puts more trust in its own employees. Moreover, it may be argued that the shifting paradigm places an increasing obligation on the SME not only to share their knowledge with the wider organisation, but also to maintain its currency and relevance.

Social 151

Taking Stock and Making Choices: Working from home and other such stuff

ID Reflections

But not so great for building bonds and trust. Work —complex knowledge work requires solitude as well as collaboration. As a practitioner in the adult learning and development space with specific interests in social business and community management, knowledge management, capability building and organizational development, I have started tapping into different online communities where I can “meet” practitioners. Are you a knowledge worker working from home?

Stock 116

Introducing the Social Intranet Index

E-Learning Provocateur

The corporate community pitches in to produce and maintain organic knowledge. Knowledge contained in silos is increasingly shared, and a broader community blossoms. As governance loosens, the organisation puts more trust in its own employees. Moreover, it may be argued that the shifting paradigm places an increasing obligation on the SME not only to share their knowledge with the wider organisation, but also to maintain its currency and relevance.

Social 100

Quotes and excerpts on the need for Learning 2.0 from the Best of T+D: 2007-2009

ID Reflections

Excerpts from the Best of T+D | 2007 - 2009 Harold Jarche in Skills 2.0 : As knowledge workers, we are like actors--only as good as our last performance. In a knowledge economy, the individual is the knowledge creator, and relationships are the currency. They’re going to become irrelevant because people are going to be able to post and share knowledge with one another without the learning function. Knowledge Delivered in Any Other Form Is.

4 Steps to Retain Top Talent

CLO Magazine

Knowledge transfer : In a high turnover environment, a lack of knowledge transfer can cause delayed ramp-up times for new employees, lack of adherence to best practices and the loss of consistency. The speed of the onboarding process and the candidate-employee experience can set the tone of trust for a productive relationship,” notes an Allegis Group white paper “ Staying in Front: An Inside Look at the Changing Dynamics of Talent Acquisition.” With a record-high 6.7

The dynamics of managing/nurturing networks of practice

Joitske Hulsebosch eLearning

Keeping the Wheels Turning: The Dynamics of Managing Networks of Practice. Journal of Management Studies, 47(1), 85-108 The authors make a distinction between NoPs and CoPs; networks of practice and communities of practice. CoP or NoP doesn't matter, there are important insights into the management interventions to support NoPs (or CoPs I'd say.). The research question was: how can intra-organizational NoPs be managed without being 'killed' ?

Social Learning Cannot Be A Bolt-On Strategy

Learnnovators

It’s a strategic approach to shaping a business culture, highly dependent upon executive leadership and corporate strategy, including business process design, risk management, leadership development, financial controls and use of business analytics. It means altering how the management models operate; it means questioning the existing management practices and discarding those that do not align with the spirit of social business.

SOCIAL LEARNING CANNOT BE A BOLT-ON STRATEGY

Learnnovators

It’s a strategic approach to shaping a business culture, highly dependent upon executive leadership and corporate strategy, including business process design, risk management, leadership development, financial controls and use of business analytics. It means altering how the management models operate; it means questioning the existing management practices and discarding those that do not align with the spirit of social business.

Successful Online Employee Onboarding Strategies

TalentLMS

The employee onboarding process is another application of new-hire related knowledge management. Up next, we explain how your learning management system or learning portal can be employed to manage new knowledge for new hires so that it is available when needed. A learning portal or a learning management system needs to emphasize knowledge management. Job expectation transparency is the key to earning the new employee’s trust.

The Top Six Things Organizations Must Do to Enable Emergent Learning

Learnnovators

This is leading to a shift in the role of the L&D department – from managers and disseminators of formally designed programs to facilitators and enablers of collaboration and communities. It empowers learners to build their personal learning networks (PLN) and personal knowledge management (PKM) by leveraging technology to connect a distributed and diverse workforce. It is in communities that knowledge is exchanged and challenges solved.

eLearning Content Development: 6 Steps to Create a Learning Problem Statement

TalentLMS

” Many companies seek eLearning services for the sole purpose of knowledge management and knowledge development. When course mentors facilitate large volumes of knowledge sharing, they feel they can filter out content for the next course. Without doubt, the online discussion forum in your learning management system is a perfect place to identify learning problems. Does the existing body of knowledge tell you what is not known about the problem area?

The Top Six Things Organizations Must Do to Enable Emergent Learning

ID Reflections

This is leading to a shift in the role of the L&D department – from managers and disseminators of formally designed programs to facilitators and enablers of collaboration and communities. It empowers learners to build their personal learning networks (PLN) and personal knowledge management (PKM) by leveraging technology to connect a distributed and diverse workforce. It is in communities that knowledge is exchanged and challenges solved.

Becoming a Social Business – Beyond Culture Change

Learnnovators

The crux of the problem lies in our inability to see how the culture of organizations stem from and is shaped by the very discourse of management that we have collectively subscribed to ever since the Industrial Revolution and the manufacturing era. No matter how hard we try to change the culture – and I do believe that leaders and managers are trying – the discourse we use lets us down.

Adaptability is the new efficiency

CLO Magazine

While the specific mechanisms will vary for each organization, sustainably adaptive organizations tend to share these characteristics: A climate of open communication exists, built on mutual trust and respect. Knowledge sharing is enabled through robust knowledge management infrastructure.

How to speed up Knowledge Transfer  

Learning Wire

billion a year by failing to share knowledge” ( Babcock , 2004). A very confronting figure, but actively managing knowledge can help companies increase their chances of success by facilitating decision-making, building learning environments by making learning routine, and stimulating cultural change and innovation. Due to the current pace of change, Knowledge Management (KM) and Knowledge Transfer (KT) have become essential for business organizations (Tyler et al 2007).

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20 ways to prepare yourself for modern workplace learning

Jane Hart

L&D can help individuals to locate useful sources to keep up to date in their industry and profession and/or provide a trusted feed of new ideas and resources. You have located and used a variety of other resources, like YouTube videos, podcasts, slidesets, etc and identified trusted sources. You have been an active participant in a number of online communities and understand the activities involved in of community management and what makes a good community manager.

7 Characteristics Of A Digital Mindset

Learnnovators

Individuals and organizations operating from a scarcity mindset typified by hoarding of knowledge, grasping of power, and a perception of the world as a zero-sum game cannot function optimally in a digital world. An abundance mindset symbolized by a collaborative and cooperative approach, open-mindedness, gratitude, appreciation and trust are hallmarks of a digital and connected world.

Integrating Social Learning In The Workplace

Learnnovators

However, while technology advanced forcing us to work differently, the human mindset and the accompanying organizational management models did not. The fundamental pillars of social learning have always been trust and a willingness to share and cooperate. What we have lost today are precisely the art of communicating with openness and trust. Knowledge hoarding became one of the means of accumulating power and staying in control.

What Makes a MOOC a MOOC?

ID Reflections

Employees are rejecting them; L&D is desperately trying to prove the ROI of these programs while employees are finding their own means of acquiring the required skills and knowledge. They are using various tools for PKM ( Personal Knowledge Management ) and taking onus of their own learning. It’s as flat as possible and even if hierarchies exist, they do not interfere with knowledge sharing, empowered decision making or trust.

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Are you using your Intellectual Assets: Re-defining eLearning

TalentLMS

These are your “knowledge brokers”. Once we establish that, we need to determine how to tap into their minds and create an osmotic gradient: move knowledge from where it is highly concentrated to where it is needed, through the eLearning channel. The one sting that hurts a training manager the most, is a failed eLearning program. These companies will choose Knowledge Management strategies supporting Communities, Collaboration, Discussion Forums, etc.

8 Game-Changing Social Media Tips to Grow Your Business

ProProfs

Simply liking and commenting on other people’s content can go a long way in terms of building a following and gaining trust in the community. When people engage with your organic content or ads, you can jump in and reply, helping to build trust and form the early stages of a rewarding customer relationship. Influencers are experts with a huge following on social media who are capable of shaping buyer behavior because of the trust consumers have on them.

The Changing Nature of Workplace Learning

Learnnovators

They require the sharing of tacit knowledge, which cannot easily be put into a manual. In addition, tacit knowledge flows best in trusted networks. This trust also promotes individual autonomy and can become a foundation for organizational learning, as knowledge is freely shared. Without trust, few people are willing to share their knowledge.

Six Obstacles To Building Communities In Organizations

Learnnovators

Rachel Happe begins her latest post, 10 Trends for the Future of Communities , with a comprehensive description of the various intersecting and intermingling streams and characteristics that inform communities, and I am quoting her below: “ Communities sit at the intersection of a number of trends; social media, digital transformation, a generational shift to prioritize purposeful work, the future of work, change management, leadership and social learning.”

Using Data & Designing For Performance with Alice Collier-Niblett

looop

That’s people in the Risk Team, Underwriting Team, Knowledge Management and Tech Ops and we all came together in the squad and thought about what kind of questions people have and challenges they have in their first week, that can be covered with digital resources. .

Using Data & Designing For Performance with Alice Collier-Niblett

looop

That’s people in the Risk Team, Underwriting Team, Knowledge Management and Tech Ops and we all came together in the squad and thought about what kind of questions people have and challenges they have in their first week, that can be covered with digital resources.

Organizational learning

Ed App

Employees and the knowledge they have are the most important means by which a company can create a competitive advantage. It is the ability to create, acquire, and transfer knowledge and change behavior at all levels of the company. Knowledge Management.

Are you supporting new fashioned learning in the workplace?

Jane Hart

But let’s be clear, even when newer social and informal approaches are added to this old model that let you learn things a little differently, if your learning experience has in any way been organized (and/or managed) by someone else , this is still “old fashioned” learning. It is a very useful approach for getting you up to scratch quickly on a topic with an existing body of knowledge or wisdom. New domains of knowledge are appearing which have yet to be structured and organized.

Emergent Workplaces: Learning In The Networked World

Learnnovators

No longer is knowledge and information tied to workplace hierarchy. In an insightful article from HBR called From the Knowledge Economy to the Human Economy , there is this telling para that reflects the organizations and workers of the future: “ In the human economy, the most valuable workers will be hired hearts. The know-how and analytic skills that made them indispensable in the knowledge economy no longer give them an advantage over increasingly intelligent machines.

INTEGRATING SOCIAL LEARNING IN THE WORKPLACE

Learnnovators

However, while technology advanced forcing us to work differently, the human mindset and the accompanying organizational management models did not. The fundamental pillars of social learning have always been trust and a willingness to share and cooperate. What we have lost today are precisely the art of communicating with openness and trust. Knowledge hoarding became one of the means of accumulating power and staying in control.

“Digital Mindset”: What Is It All About?

Learnnovators

This post is an attempt to distill some of the skills/attitude/knowledge that possibly make up the “digital mindset” In an attempt to crystallize the skill sets, some of the finer nuances have been lost. This diagram, by putting in perspective the characteristics of a workplace of the 21st Century, acts as a trigger to define certain qualities that everyone (employees, leaders, managers, partners, customers, and all other stakeholders) need to inculcate today.

The Online Learner Expectations

TalentLMS

Being Available Building trust within the learner is a primary task in an online learning environment. This can be done by providing task management tools available online. Share personal tricks and tips to personal knowledge management and skills with your learners. The main player behind orchestrating learner expectations is the course moderator or facilitator.