Reflecting on the first half of 2009

Jay Cross

Any remaining training staff will become mentors, coaches and facilitators who work on improving core business processes, strengthening relationships with customers and cutting costs. Workplace learning is morphing from blocks of training followed by working to a merger of work and learning: they are becoming the same thing. They’re all facets of the same thing: the corporate commons of work and learning. Not Your Father’s ROI (with Jon Husband).

Working Smarter eFieldbook $12

Jay Cross

Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. The infrastructure for working smarter is called a workscape. It’s not a separate function so much as another way of looking at how we organize work.

Lotus 54

2008 in retrospect

Jay Cross

Next year, I intend to start making the world a better place, and that’s going to take more oomph, focus, and work with others. Knowledge workers have replaced factory workers. Learnscapes : where informal learning and knowledge work converge. Discussed ROI of Learning at CLO Symposium in San Diego. Learning is the process of figuring out how the world works. It’s a dog’s breakfast of acquiring skills, information, knowledge, savoir faire, and more.

CLO 36