Jay Cross's Informal Learning

FEBRUARY 20, 2009

To be effective today they need to be constantly probing and trying out better ways of work. Management’s job is to assist this dynamic flow of sense-making and to respond to workers’ needs, within a trusted network of information and knowledge sharing. Management needs to support self-learning, not direct it.

Training 40

Training Train Instructional Design Pattern 40

Jay Cross

MARCH 19, 2012

SENSE: Listen; Enable conversations; Look for patterns; Learn together. RESPOND: Support the work; Connect people; Share experiences; Develop tools. So what models will work for our complex environments? This requires information, knowledge, trust and credibility. Inverting the Pyramid.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

JUNE 28, 2011

Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. Trust 276.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64