How To Create A Culture Of Learning For The Bank’s Knowledge Workers

Disprz

The knowledge workers who are the backbone of the banks play a significant role here in mitigating these challenges. This will help the knowledge workers update and enhance their knowledge to keep pace with the evolving banking environment and customer expectations.

Personalization for Knowledge Workers

Xyleme

In this post I address use cases that apply to a high-skilled knowledge workforce. Personalization for the high-skill knowledge worker. To start, let’s look at the profile of a high skilled worker and view personalization through this lens. The Collaborative, High-Skill Worker. The 2013 high-skill knowledge worker is connected, mobile, global, dispersed and relies the new breed of communication, and collaboration technologies to do business.

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Evaluating Non-formal Learning: Using ‘tests of rigor’ for validation

The E-Learning Curve

A great deal of attention is applied to reliability and validity in research methods. Tags: e-learning evaluation formal learning informal learning Kirkpatrick knowledge workers non-formal learning nonformal learning organizational learning workplace learning Without rigor research is worthless becomes fiction and loses its utility. Evaluating Non-formal Learning: Using ‘tests of rigor’ for validation is a post from: E-Learning Curve Blog.

Using Quantitative Data when Evaluating Non-Formal Learning

The E-Learning Curve

To support the qualitative data captured using the retrospective pre-test method, I recommend that you gather as much related, quantitative data as you can. Tags: e-learning case study evaluation formal learning informal learning Kirkpatrick knowledge workers non-formal learning nonformal learning organizational learning qualitative research design workplace learning

Getting Started With E-Learning for Manufacturers

Capytech

Shift Towards Knowledge. In the past, manufacturing companies required workers to perform repetitive tasks. As a result of this increased level of automation, manufacturing companies no longer need workers to perform the repetitive tasks that were so important to the business before.

LearnTrends: Microlearning

Experiencing eLearning

Microlearning – the learning that results from “micro” content published in short form and limited by the software and devices used to view it – offers alternatives to traditional development methods for workers who deal with web-based information as part of their job. Specifically focusing on OTJ skills & knowledge. Focused on knowledge workers–people who use digital info in their jobs. not knowledge workers.

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. I firmly believe that all management and workplace learning professionals need to be constantly looking at how we can improve the performance of knowledge workers. However, when we look at concept workers, workplace productivity seems to be a fairly limiting phrase.

Designing Learning Games for Multiple Devices

Bottom-Line Performance

Tablets and smartphones are becoming more popular and for many of us are the primary method of communication and access to internet. One of the big drivers behind the design and development of our Knowledge Guru learning game engine was to make a learning game that would work in every browser… and on every tablet. Universal design is more important than ever in an era of information overload and increased cognitive strain on our knowledge workers.

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List to Learn, Learn to List

Kapp Notes

I tend to have two methods of working on the list. The other method is what you might call "targted." Using the targeted method means I have a specific goal in mind and I need to learn how to achieve that goal. Interestingly, I find the wandering method tends to have better retention than the target. It would be great for the worker to learn to write more efficient reports but learning to do so is not a work product.

Enough Tools for Now

Tony Karrer

Still I’ll stick with: The bottom line for the Tilde Effect is that we live in a time of incredible innovation that directly affect the methods we use to work and learn. And the focus of that post is really about general metacognitive tools and methods for knowledge workers. If you are talking about tools, methods, analysis, etc. Based on my post yesterday on Missed Opportunities , I received a really interesting email.

4 Reasons Why Better Learning Ensures Better Onboarding

SkyPrep

Most organizations want the same thing for their new employees: to get up to speed in a quick and timely manner, avoid and diminish any knowledge gaps, effortlessly integrate with the team, and ultimately, be productive. Throughout the day, the modern knowledge worker uses many tools. Communication: Discover the preferred method and tone to use. Traditional learning methods may be deemed obsolete.

The Role of Training in the Wider Productivity Puzzle

OpenSesame

Skills have a major bearing on workforce productivity – especially in developed economies where the majority of employees are knowledge workers. So why is it that systemic under-training and inappropriate training methods are commonplace in today's business environment, leading to skill gaps and a decline in productivity? Over 2,000 workers contributed to that research. Workers know more about what they need than most line managers give them credit for.

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Too Much Information or a Skills Gap

Tony Karrer

All of these represent potential metacognitive tools and methods. It's really that we need to adapt to new methods and tools. It's a big skills, knowledge, performance gap – see Work Skills Keeping Up. And I personally believe that it's a big mistake to Not Prepare Workers for Web 2.0. Wesley Fryer discusses How are you dealing with TMI? Too Much Information) (found via Stephen Downes ). Wesley points us to a post by Kevin Washburn “TMI!

Demystifying Working Out Loud

ID Reflections

Thus not only do we lose out on diverse inputs and knowledge, we also proverbially reinvent the wheel many times over and feed into systemic inefficiency. An organization that shares openly –successes and failures, learnings and insights, explicit and tacit knowledge – learns faster, builds an ambient awareness and paves the road for serendipity. It is an excellent method for bridging those very gaps and silos – the white spaces – between the defined boxes of the org chart.

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6 Key Questions to Guarantee Sales Learning Success

Allego

This method of learning and recall works for millions of people who need instant answers to questions all the time. Organizations that take a modern sales learning approach have vastly better results, because modern learning programs reflect the needs of today’s knowledge workers.

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Does Your Organization Need a Learning Culture?

The Performance Improvement Blog

The amount and complexity of knowledge and skills that each of your employees needs is increasing dramatically every day due to technology and globalization. Likewise, today’s knowledge workers are asked to do more than just complete tasks. You must be able acquire new knowledge and skills in anticipation of these changes and as they take place. If this post describes your organization, you need to make the transition to a learning culture.

PWLE Not PLE - Knowledge Work Not Separate from Learning

Tony Karrer

Flexibility and extensibility Web browser platform Aggregation/Mashups Ease of use Several thoughts jumped out at me: The concept of a Personal Learning Environment (PLE) exists, but actual PLEs only exist as theoretical combinations of skills, methods and tools. I mentioned quite a while ago (in Personal Work and Learning Environments (PWLE) - More Discussion and Personal Work and Learning Environments ) that: Knowledge work is not separate from learning.

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Friday Finds: The Best of Learning, Design & Technology | October 9, 2020

Mike Taylor

Personally, I think that is a MUCH better method for a lot of reasons. ). Yasmin Fodil (@yasminfodil) talks about the sources of collective knowledge available to knowledge workers, and the ways that they can access that knowledge.

Tapping the Social Grid - Free Webinar

Tony Karrer

Tapping the Social Grid Date: Friday, February 27th Time: 9 - 10 am PACIFIC, Noon - 1 pm EASTERN Register Here Over the past 20 years, knowledge work has been transformed by the explosion of information sources and information flow. This has caused fairly radical changes in core work tools and methods. A social grid has formed that provides concept workers new work methods.

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Part 3 of 3: Personalized Learning

Xyleme

In the first I explored the application of personalization in K12, and in the second how personalization can be applied to high-skill knowledge workers. In this post, I explore how personalization is already enabling service workers in the retail industry learn job skills at a fraction of the cost of traditionally-developed training. Workers may be less skilled, may or may not speak English, and may or may not be invested in their job.

Personal in Personal Knowledge Management

Tony Karrer

Great dialog between Harold Jarche and Stephen Downes around Harold's PKM process … Stephen Downes wrote in response: … what does the concept of a ‘method’ here imply? That there is a ‘best’ way to manage knowledge an information? Harold and I have discussed this exact issue before and we are both on the same page that Personal is really important word in Personal Knowledge Management.

Agile, Lego and Training: The common factors.

ID Reflections

This in most cases stem from the traditional program management mentality that was more suited to a manufacturing setup following the Waterfall Method, where scope was well-defined, there was one and only one way of doing something, processes ruled. Social Media for Knowledge Workers: eLearning Technology (Tony Karrer) 10. Harold Jarche’s posts as always hits the nail on the head and this one is no exception.

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mLearning Feature Sets: Possibilities Wide & Deep

mLearning Trends

The Feature Sets - A Range of Possibility The variety of available mobile devices enables a myriad of potential uses for the preparation, delivery and tracking of learning for mobile workers; and the more capable the mobile device, the wider the array of possible content delivery methods. Everyone knows how to use their issued device without much (or any) training and these devices facilitate the completion of typical knowledge worker tasks just about anywhere.

The Knowledge Crisis: the signs are all around us

Axonify

What’s worse is that this leaves employees without the knowledge they need to take the right actions at work. What’s causing this knowledge crisis? Today’s employees are required to have more knowledge and skills than ever before. At Ethicon—a Johnson and Johnson company—sales reps not only need to understand their tradecraft, but they must have a depth of product knowledge never before expected. Job knowledge requirements are volatile.

The Knowledge Crisis: the signs are all around us

Axonify

What’s worse is that this leaves employees without the knowledge they need to take the right actions at work. What’s causing this knowledge crisis? Today’s employees are required to have more knowledge and skills than ever before. At Ethicon—a Johnson and Johnson company—sales reps not only need to understand their tradecraft, but they must have a depth of product knowledge never before expected. Job knowledge requirements are volatile.

Adaptive Thinking, Deliberate Practice, and Complexity

ID Reflections

The Adaptive Thinking Training Methodology (ATTM) and Think Like a Commander (TLAC) represent a method and tool for training adaptive leaders. Now the question remains, how will this help knowledge workers deal with complex and chaotic challenges that are unprecedented? In today’s workplace where Knowledge Work is characterized by: Complexity Ambiguity Novelty Diversity (of opinions, people, issues, domains, technology, etc.)

Learning Experience, Collaborative Learning… The Learning Technologies Ecosystem explained

Training Orchestra

While the LMS was built around a core idea of delivering e-learning to internal employees, training today must consider a variety of audiences, new training delivery methods, and innovative ways to manage training and provide a cohesive learning experience. Navigating this ecosystem entails a certain knowledge of the market and the need for questions of integration between solutions. There are around 700 hundred Learning Management Systems (LMS’s) on the market.

Learned about Learning in 2009

Tony Karrer

Knowledge Work Skills / Work Literacy Having realized in 2007 that there's a very important Knowledge Worker Skill Gap , I felt the need in 2008 to find ways to help knowledge workers and organizations build skills like Leveraging Networks , Network Feedback , Finding Expertise , Using Social Media to Find Answers to Questions , Learning through Conversation and searching, scanning, etc.

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Learning Transformation: 4 Best Practices

Vitalyst

In addition, today’s workers are overwhelmed, distracted and impatient. Research shows: Workers spend 41 percent of their time on tasks that offer little personal satisfaction and do not help them get work done. Two out of three knowledge workers say they don’t have time to do their jobs. On a micro level, organizations can provide learning that’s designed with modern workers in mind.

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Survey Says: Your Employees Want Coaching and Mentoring

CLO Magazine

Upskilling and reskilling workers while maintaining performance levels is becoming an increasingly important priority as organizations prepare for the future of work. So what kinds of learning opportunities do workers want in the face of immense change? A recent study from Wainhouse Research found that the youngest workers and the oldest workers have similar preferences when it comes to workplace learning — and that all learners want a variety of approaches.

Social media and reflection: marriage or divorce?

Joitske Hulsebosch eLearning

In the process of reflection we analyse what happened to generate new knowledge and insights (this might be done individually or in group, a method for systematic reflection in group is After Action Review). It is applied to gain a better understanding of relatively complicated or unstructured ideas and is largely based on the reprocessing of knowledge, understanding and possibly emotions that we already possess.

Work Literacy and what I plan to do about it

Web Tools for Learners

From the Work Literacy blog: Work Literacy is based on the beliefs that: With the growth of new technologies, explosion of new information, and accessibility of experts around the world, there’s a growing gap between the work practices and skills that most knowledge workers possess and the resources available to them. As knowledge workers we need practical skills, methods and tools that will improve our effectiveness and help us stay on top of our game.

Leading Learning and New Skills

Clark Quinn

I don't believe that a learning professional could call themselves as such without being aware of all the latest developments in learning methods /approaches. Enabling learning is about being a learner yourself, sharing your knowledge and enthusiasm and then taking a back seat. As fields of practice and bodies of knowledge expand, a challenge for learning professionals will be to change their tool sets from prescriptive to supportive.

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Learning Transformation: 4 Best Practices

Vitalyst

In addition, today’s workers are overwhelmed, distracted and impatient. Research shows: Workers spend 41 percent of their time on tasks that offer little personal satisfaction and do not help them get work done. Two out of three knowledge workers say they don’t have time to do their jobs. On a micro level, organizations can provide learning that’s designed with modern workers in mind.

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How to train productivity at work: Top experts reveal their employee productivity formula

TalentLMS

To do so, she suggests two simple ways to get your team to boost their productivity: Try a productivity method: Use training methods to maximize employee productivity like Getting Things Done, Eisenhower Matrix, or Pomodoro to build habits around how the company approaches work.

Better together

Learning with 'e's

Vygotsky's Zone of Proximal Development (ZPD) theory has several layers, but the important one to consider is the zone where we are able to learn more with the help of a more knowledgeable other person. Young men and women would learn and practice their skills and knowledge in the presence and under the authority of a master craftsmen or practitioner. This kind of en masse training is no longer relevant in an age where many are independent knowledge workers.

4 Ways L&D Can Maximize Learning Technology for Hyper-Connected Learners

Instilled

A constant state of connection has grown increasingly common, especially for knowledge workers. This method serves up easily digestible chunks of learning that employees and other learners can consume around the demands of their roles. Because of its on-demand consumability, microlearning can elevate productivity and performance—delivering concise, targeted learning content designed to close gaps in skills and knowledge. Capture tacit and institutional knowledge.

Demystifying Working Out Loud

Learnnovators

The 9:00 am to 5:00 pm notion of work is all but vanishing, at least for the knowledge workers. The baby boomers are retiring taking their tacit knowledge and experience with them. Thus not only do we lose out on diverse inputs and knowledge, we also proverbially reinvent the wheel many times over and feed into systemic inefficiency. It is an excellent method for bridging those very gaps and silos – the white spaces – between the defined boxes of the org chart.

ASTD Follow-Up

Tony Karrer

Improve your Work Literacy I would highly encourage going through the recent series of posts all about Tools and Methods for Work and Learning : Work Skills Keeping Up Top-Down Strategy Better Memory Information Radar Processing Link Pages Network Learning Collaboration Twitter as Personal Work and Learning Tool Search Browser Short Cuts Work Skills Workshop Keynote Links I mentioned in Twitter Conference Ideas that I was sending messages and links during the keynote.

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How a Performance Support System Can Boost Employee Productivity

Epilogue Systems

One of the biggest issues with a knowledge base or a help menu is that it often doesn’t provide support at the point of work. According to research by the consulting firm McKinsey , knowledge workers spend almost 20 percent of their day searching for and gathering information. This method not only ensures accuracy, but eliminates work redundancies. It’s been two months since you trained on a new software solution and now you can’t recall how to enter vendor invoices.