Data on Big Data

Marcia Conner

If all these numbers make you wish for a reference guide, James Huggins answers How Much Data Is That? Demand for the services of these workers will grow as organizations continue to seek ways to improve efficiency and control costs. Despite high unemployment rates, a lack of skilled workers means many vacancies remain unfilled. Despite its heft, this is a fairly conservative number and reflects the loss of 25% of the knowledge worker’s day to the problem.

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Designing a Learning & Performance Portal

Living in Learning

Moments of need are either triggered by an issue or challenge where the knowledge worker is confronted with either remembering what/how to do something and then are forced to rely upon recall knowledge. Where we would like to be is giving them an efficient resource where reference knowledge is readily accessible.

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LearnTrends: Microlearning

Experiencing eLearning

Microlearning – the learning that results from “micro” content published in short form and limited by the software and devices used to view it – offers alternatives to traditional development methods for workers who deal with web-based information as part of their job. Specifically focusing on OTJ skills & knowledge. Focused on knowledge workers–people who use digital info in their jobs. not knowledge workers.

From Learning Management to Personal Knowledge Management

Jane Hart

If you want to grow as a person and a worker and if you want to gain skills that will help you take that next step in your career, you’ll probably have to learn those skills on your own. But in fact it has been clear for some time that many individuals are already taking responsibility for not only acquiring new knowledge and skills but for a wide range of activities for their continuous learning and professional development.

Concept Worker

Tony Karrer

But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. The person in the call center does quite a bit of routine knowledge work. Certainly our work around Work Literacy is all about concept work and concept workers.

“Hey, You’re on Mute:” 7 Best Practices for Video Conferencing


It’s been a full year since Zoom became a tool most knowledge workers use daily. That’s been exacerbated by the fact that so many remote workers are starved for human interaction after a year of working from home. Another asynchronous course might not be what many workers want.

Take Charge of Your Remote Workday with 6 New Microsoft 365 Features


As knowledge workers, you have been at the heart of this unprecedented remote work experiment. It lets you save text, images, references, and other resources from websites with one click, or by dragging and dropping.

VUCA, or how to do business in interesting times


Many knowledge workers now perform their jobs remotely, while governments and individual business organizations look for ways to keep the world going. In fact, each term refers to different contexts and situations that should be tackled in specific ways.

I Believe in the Importance of a Personal Learning Network

Tom Spiglanin

Several sources referred to PLNs as networks focused on learning about a given topic. Recognizing this learning and making good use of it requires effective personal knowledge management practices. For knowledge workers in different fields, we have an awful lot to keep up with (wide and deep), and this is becoming increasingly impossible, especially at the increasing rate of change.

Friday Finds: The Best of Learning, Design & Technology | August 28, 2020

Mike Taylor

People can end up stuck with a static amount of knowledge because we don’t just passively absorb new ideas and information. Working Smarter with Personal Knowledge Mastery is a field guide for the networked knowledge worker by Harold Jarche.

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Flip your meetings

Jay Cross

Knowledge workers spend three hours a day in meetings. Provide links to relevant documents and reference materials. American business people attend 11,000,000 business meetings every day and half of it’s a waste of time. Senior executives spend more. Four out of five of us have brought other work to do during a meeting. One in ten of us admits to daydreaming. Four in ten have fallen asleep. What a waste.

Knowledge Work Types

Tony Karrer

Several people have asked for some clarification on my definition of Concept Work and Concept Workers. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. Within that he then defined the following types of knowledge workers: Transaction Worker - Routine, individual, ex. Integration Worker - Routine, collaborative, ex.

Lurking is Not a Static State

ID Reflections

After digging through the references and some old articles I had saved, these are some of the key points that emerged. Let them figure out the value they would want to get from it is probably as good as it gets in order to allow for knowledge workers to understand how, when, why and what to contribute, whenever they may be ready. Lurking and its role in communities has been on the forefront of my mind for the past few days.

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Gurteen Knowledge Letter celebrates 10th birthday

Jay Cross's Informal Learning

David Gurteen has written his “Knowledge Letter&# every month for the last ten years. I’ve followed David’s adventures in Knowledge Management for years. It’s my primary KM reference site. David has been a major influence on my views of knowledge management. The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for Knowledge Workers.

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6 Key Questions to Guarantee Sales Learning Success


Instead of shrugging our shoulders, however, we can access Google or reference a YouTube video on the topic in question, and it comes back to us—so we can help our kids. It’s a simple, intuitive way to access the knowledge and feedback that will improve salespeople’s performance and results.

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Learning Think 2.0

Living in Learning

But there exists a deeper addiction – building knowledge and skills – a noble quest that will forever be in fashion. Therein lives our greatest challenge – ensuring knowledge and skills retention long enough to apply it in the work context. It follows then that sustained human performance must be focused on not just acquisition – but on application of knowledge and skills within the “work context&#. Think back to the emergence of e-learning.

A Conversation with Brandon Carson

Kapp Notes

They shape what some refer to as the digital transformation that’s revolutionizing every aspect of business, work processes, and the products and services that are being created and transformed. The basic thesis of the book implores all of us in Learning to take into account how these technologies affect the modern worker and their ability to optimally perform. Almost all workers leverage mobile at some point in their day to help them get their work done.

Online Coaching

Tony Karrer

As I've said many times, for concept workers work and learning are inseparable. For a knowledge worker, generally its something like the start of a new project or a new kind of situation that sparks the need for learning. Role of Learning Organizations The learning organization's role is to provide support to these workers/learners as they hit learning ignition points. Make it easy for people to publish their knowledge and subscribe to the information they want.

Adaptive Thinking, Deliberate Practice, and Complexity

ID Reflections

It refers to the thinking a leader must do to adapt operations to the requirements of unfolding events and is thus a key component of competency in battle command. Now the question remains, how will this help knowledge workers deal with complex and chaotic challenges that are unprecedented? In today’s workplace where Knowledge Work is characterized by: Complexity Ambiguity Novelty Diversity (of opinions, people, issues, domains, technology, etc.)

mLearning Feature Sets: Possibilities Wide & Deep

mLearning Trends

The Feature Sets - A Range of Possibility The variety of available mobile devices enables a myriad of potential uses for the preparation, delivery and tracking of learning for mobile workers; and the more capable the mobile device, the wider the array of possible content delivery methods. Everyone knows how to use their issued device without much (or any) training and these devices facilitate the completion of typical knowledge worker tasks just about anywhere.

Using SharePoint

Tony Karrer

Using SharePoint for Software Support Site / Help Desk Another common use of SharePoint was as a reference site, especially software support site. However, one thing that was very interesting to find in the discussions is that I feel there is a gap between these patterns for using SharePoint and the idea of helping concept workers address the Knowledge Worker Skill Gap and begin to be able to work and learner better.

eLearning Trends That Will Dominate In 2022


This flexibility leads to increased engagement and completion rates, and learners return to review and revisit learning resources. Mobile learning supports a culture of self-directed and continual learning and assists in keeping the existing knowledge base current and relevant.

Google Glass for eLearning and Mobile Learning


With a wide range of useful features, Google Glass has the potential to change the way we learn and train knowledge workers or students in academic settings. Learners can refer to relevant learning material on the go.

Better together

Learning with 'e's

Vygotsky's Zone of Proximal Development (ZPD) theory has several layers, but the important one to consider is the zone where we are able to learn more with the help of a more knowledgeable other person. Young men and women would learn and practice their skills and knowledge in the presence and under the authority of a master craftsmen or practitioner. This kind of en masse training is no longer relevant in an age where many are independent knowledge workers.

Share Best Practices - Patterns

Tony Karrer

Dodged that bullet. :) Patterns and Knowledge Work I understand the concern that when you share best practices, you may come out with very different results. In particular, highly skilled workers demonstrate the ability to reflect-inaction (Schön, 1987), to conduct mental simulations as a way of imagining possible outcomes. customer satisfaction data) and provide knowledge workers (e.g.,

The Advantages of eLearning

eLearning Brothers

The mission of corporate eLearning is to supply the workforce with an up-to-date and cost-effective program that yields motivated, skilled, and loyal knowledge workers. Workers can also improve productivity and use their own time more efficiently, as they no longer need to travel or fight rush-hour traffic to get to a class. I came across this article and thought it listed some nice advantages of eLearning. Have a read! The Advantages of eLearning. By Karen L. Jones.

Mobile Learning Native App Platform and Tools


Learning Tracks – collections of one or more Learning modules, together with its associated references, assessments, resources, and sometimes scheduled events, both in-person and virtual. Assessments –tests or quizzes used to evaluate Learner’s skill or knowledge.

Does Your Compliance Training Need A Makeover?


Supervisors and managers must understand how to be in compliance and as your employees apply the rules and regulations to their work, you may find great disparities in their knowledge base. As experienced and knowledgeable workers retire or change jobs, you may not have a long-term workforce to rely on to carry out compliance regulations. You will also be replacing these workers with employees from the same generation.

12 eLearning Predictions for 2009

Tony Karrer

We may also see use of Flash Quiz Tools , polls, survey tools or something like Harbinger Knowledge's Team Pod. 9 - Knowledge Worker Skills Topic growing rapidly, problem getting recognized, more and more people offering workshops and solutions to address this I realized in 2007 that there's a very important Knowledge Worker Skill Gap emerging. Job aids / quick reference - about 30% of you are going to be asked to make sure your content is viewable on an iPhone.

Back to the Future of Work

Learning Wire

Adaptation will range from physical – one’s desk, the people one works with, the organization of the workspace, the food available – to cultural perspective – the influence of the values of a company, the interaction between people, the influence of competition on an employee’s daily work life – and finally, to the technological environment, referring to the tools employees use every day to get their jobs done, to interact with others.

Why Corporate Training is Broken And How to Fix It

Jay Cross

Workers are disgruntled 10. References 21. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. White collar workers outnumbered their blue collar colleagues for the first time. Unfortunately, workers avoided these awful courses whenever possible and training departments sullied their reputations. That accounts for a mere 5%-10% of the way workers learn their jobs.

Top 10 eLearning Predictions for 2010

Tony Karrer

It puts forward lots of suggestions for how knowledge workers can leverage technology to make themselves more effective. I actually think this is some of the most valuable stuff on my blog, and I believe that most knowledge workers are not really taking advantage of this at the level they should. 2010 is going to be a year that we will see social learning grow, but likely not called social learning as much as referring to it by a whole lot of other terms.

How to Add Depth to Micro-Ideas

Vignettes Learning

In the words of Dr. Minimol Anil Job and Dr. Habil Slade Ogalo in the article "Micro-Learning As Innovative Process of Knowledge Strategy," published in the International Journal of Scientific & Technology Research , "Current technological, economic and social changes trigger the need for new concepts and strategies to support lifelong learning. Knowledge needs to be created on the fly and skills relevant to the task need to be acquired.

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Top Ten Suggested New Year's Resolutions for eLearning Professionals

Tony Karrer

I just saw a great post The Knowledge Worker's New Year's Resolutions. It suggested some Resolutions for the Knowledge Worker. The next time I'm asked to produce an eLearning course, I will figure out the least content that I could present up-front to get people started and move the rest of the content I will present as a Reference Hybrid.

2009 Predictions How Did I Do?

Tony Karrer

We may also see use of Flash Quiz Tools , polls, survey tools or something like Harbinger Knowledge's Team Pod. 9 - Knowledge Worker Skills Topic growing rapidly, problem getting recognized, more and more people offering workshops and solutions to address this I realized in 2007 that there's a very important Knowledge Worker Skill Gap emerging. Job aids / quick reference - about 30% of you are going to be asked to make sure your content is viewable on an iPhone.

Daniel Pink and Framing the Task

Usable Learning

Daniel Pink goes on to talk about how incentives for knowledge workers are structured all wrong, and the notion that all you need to do to motivate performance is say “ if you do X, you’ll get Y reward &# is totally feeble. I think the reason that I was thinking about this in conjunction with the Daniel Pink material was the idea that things are different for knowledge workers (his whole-brain idea) than they are for more production workers.

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Why You Should Embrace The Gig Economy For Strategic Advantage

EI Design

Most companies still adhere to a traditional labor structure of employing full-time workers, hoping to find the best talent within driving distance of an office. But, as knowledge workers, we now have email, Slack, Dropbox or Google Drive, and Skype that have collapsed virtual separation. Gig economy is the buzzword referring to a work environment that supports short-term contracts, often with individuals working virtually together regardless of physical location.

Centring on strengths at core of self-directed learning approach

Jay Cross's Informal Learning

Empowering individuals to learn through discovery how to lead from their strengths is a major fulcrum for my work,” says Cross, who has written extensively on the subject of self-directed and informal learning and its increasing relevance and effectiveness — as compared to company-provided training — in today’s knowledge economy. He also recommends helping workers learn how to improve their learning skills as well as creating a supportive organizational culture.



High value knowledge work requires different capabilities and different mindsets to transactional work, and networked organisations have different needs compared to highly structured organisations. Performance support – providing support to workers at the point-of-need – is becoming more common, too, although most learning professionals have little experience in designing performance support solutions. It’s important to be aware that 70:20:10 is a reference model and not a recipe.

Bob Little – Crystal Balling with Learnnovators


In reality this has been part of mainstream working practice for many knowledge workers since the 1990s. Open content is a growing feature of the market, as people search for information, knowledge and learning that they need in order to complete a specific task. Gone are the days of knowledge mastery; the new focus of the day is on continuous learning. In the past, human beings spent much of their time learning things – because knowledge was power.