The Other 90% of Learning

Jay Cross

Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. Today’s world is a kaleidoscope, information is a tsunami, and workers face novel, complex situations every day. What’s important is tacit knowledge, the know-how that’s taught by experience as opposed to the know-what that is written in books or a syllabus. Learning is social. Social software facilitates conversation.

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