Jane Hart

JULY 3, 2013

I have written a lot about how knowledge workers are using the Social Web to organise their own learning and performance support and how this is changing the face of workplace learning such that the new role of Traning & Development (T&D) will be to support these new ways of self-organised learning.

Knowledge Worker 235

Knowledge Worker Performance Support Social Learning Social 235

Disprz

JUNE 18, 2021

If you look at the blue-collar workforce 90% of learning happens on the mobile phone and the data that we have seen with respect to a knowledge worker is 50-50. What is interesting is that in the blue-collar workforce the completion ratio is very high compared to a knowledge worker.

Enterprise 52

Enterprise Metrics Performance Support Suite 52

CLO Magazine

MAY 3, 2017

User content and knowledge: Workers want to watch or read what their peers say about almost every topic. You might hear: TED videos: Even when the organization has spent money on great content from a learning provider, TED videos are more viral, short and externally validated.

Diversity Training 65

Diversity Training Masie Support Knowledge Worker 65

Webanywhere

SEPTEMBER 22, 2023

To end each meeting on a positive note, team members would praise and recognize one another, fostering a culture of support and encouragement. With Watch and Learn, managers and knowledge workers could easily record and share video updates, eliminating the need for time-consuming meetings.

Case Study 52

Case Study Knowledge Worker Tutorial Sales 52

Rustici Software

JUNE 1, 2023

As a knowledge worker in 2023, I’m always looking for ways to improve processes to become more efficient in my day-to-day work and personal life. Music swells and fades out] Not bad, but not great either… I still think there’s hope for the knowledge workers of the world! Now… onto the lists. Fosway 9-Grid for the Win!

Custom 74

Custom Music Pinnacle Knowledge Worker 74

Capytech

JANUARY 7, 2021

A term increasingly being used in the manufacturing sector is the “knowledge worker” Knowledge workers have the skills needed to develop, implement, and/or manage the automation and data-driven solutions that are now critical to the profitability and performance of production lines.

Blended Learning 93

Blended Learning Knowledge Worker Module Assessment 93

Living in Learning

MAY 9, 2019

Content & Resources the Knowledge Worker relies upon to optimize their individual performance at the task-centric and role-specific levels.

Assessment 100

Assessment Resources Content Knowledge Worker 100

Jane Hart

MAY 23, 2015

In the workplace, this is particularly important, as I showed in an earlier blog post, where Jacob Morgan talks of the future employee moving from “knowledge worker” (knowing stuff) to “learning worker” (learning new stuff). So how can organisations support continuous learning at work? It […].

Knowledge Worker 100

Knowledge Worker Productivity Product Technology 100

Jane Hart

AUGUST 11, 2012

Good PKM skills and deep immersion in social media will also be prime skills for future learning professionals as they begin to support more social and self-managed approaches to learning within their organisation, since they will underpin the work they will do – and I will talk about this more in my next post.

Knowledge Management 246

Knowledge Management PKM Personal Personalization 246

Learning Pool

OCTOBER 16, 2023

This new breed of worker is hard to find and challenging to keep. To retain knowledge workers businesses need to offer regular upskilling and career development opportunities. Meanwhile, employees can take longer online courses at their own pace with integrated assessment features that test comprehension and compliance.

Compliance Training 97

Compliance Training Industry Simulations Skills 97

CLO Magazine

FEBRUARY 13, 2024

Figure 1: 5 Moments of Need Unfortunately, most companies lack any intentional support when these 5 Moments occur. Work stoppage costs for knowledge workers tend to be much higher. The technologies that support skill development fit into the two camps of formal training and workflow learning.

Performance Support 41

Performance Support Performance Solution Blended Learning 41

Disprz

AUGUST 23, 2021

Why learning agility is important for frontline and knowledge workers. Learning agility is the key to success in a post-pandemic world for both knowledge and frontline workers. The knowledge workers too are sailing in the same boat. Well, that’s not the end of the road, it supports multilingual learning.

Agile 52

Agile Blended Learning Skills Knowledge Worker 52

Jane Hart

JUNE 14, 2012

Social technologies now play a big part in everything we do, and it is quite clear that many knowledge workers use a variety of social tools and networks not only to help them get work done, but also to learn efficiently while on the job.

Technology 220

Technology Social Learning Technologies Jive 220

Instancy

APRIL 24, 2023

With chatbots, learners can get personalized guidance, real-time support, and instant feedback, making learning more effective and efficient. These systems use AI-powered tools and technologies to deliver learning content in the flow of work, allowing learners to apply knowledge and skills to real-world scenarios.

Mobile 52

Mobile Simulations Virtual World Performance Support 52

Living in Learning

AUGUST 27, 2012

Moments of need are either triggered by an issue or challenge where the knowledge worker is confronted with either remembering what/how to do something and then are forced to rely upon recall knowledge. Where we would like to be is giving them an efficient resource where reference knowledge is readily accessible.

Portal 200

Portal Performance Support Performance Knowledge Worker 200

Jane Hart

MAY 2, 2016

A few weeks ago I published a series of posts that looked at how you learn a work and how you can support these different ways of learning. Consequently to support an individual effectively in these different ways requires new professional L&D practices (it’s no longer just about creating, delivering and managing training.

Knowledge Worker 100

Knowledge Worker Performance Support Learning Consulting 100

Learning Pool

JULY 8, 2021

Businesses that have large numbers of tech-savvy knowledge workers may be more driven by the employee experience and the need to support self-directed learning. That might mean preboarding before the employee’s first day, as well as a structured program of support from Day One onward.

Suite 93

Suite Compliance Training Diversity Training Pedagogy 93

Coursera

MAY 1, 2023

Digital transformation, automation, and globalization are creating a skilled worker shortage and an unprecedented need for reskilling and upskilling globally. The breathtaking rise of generative AI further compounds the urgency, as a new class of knowledge workers is now at risk of displacement.

Job 52

Job Report Research Skills 52

Vitalyst

JUNE 2, 2020

As knowledge workers, you have been at the heart of this unprecedented remote work experiment. Now that a majority of knowledge workers are remote, the need for both employees and organizations to stay nimble is even greater. By now—a few months into the COVID-19 pandemic—you probably have settled into a work routine.

Microsoft 59

Microsoft SharePoint Knowledge Worker Mac 59

Think Orion

DECEMBER 19, 2023

For example, do you want AI to help you generate ideas , written content, images, or videos to support marketing campaigns? Selecting the right AI tools and platforms AI platform tools enable knowledge workers to analyze data, formulate predictions, and execute tasks faster and more accurately.

Market 59

Market Strategy Content Predictions 59

Upside Learning

JANUARY 3, 2012

This can be especially useful for knowledge workers responding to customers or critical situations that require accurate information. Second, to access and read out step by step procedures to support just-in-time performances.

KM 214

KM Apple iPhone Knowledge Worker 214

Tony Karrer

DECEMBER 14, 2010

iPad (and iPhone) are Much More Useful Than I Expected I didn’t actually think that I would care about the iPad except as a tool for training and performance support in environments like retail and restaurants where it’s always been an issue having access to machines. Performance Support in 2015 What Makes an LMS Easy to Use?

Text-to-Speech 200

Text-to-Speech Compliance Training Diversity Training SharePoint 200

CLO Magazine

SEPTEMBER 14, 2023

For knowledge workers everywhere, the nature of work is shifting fast. Put another way, half of the skills knowledge workers have today will be useless in less than five years. But with the right training, resources and support, everyone can grow their capabilities, overcome obstacles and emerge transformed.

Teams 84

Teams Skills Cognitive Blended Learning 84

Living in Learning

AUGUST 23, 2009

If knowledge workers are not in training, they must be at work. Our greatest opportunity awaits our design, development, and delivery support in the last three moments of need. My point is this – supporting a continuous learning environment and the capability to do so wind up being the driver of technology decisions.

Performance Support 113

Performance Support Design Support Instructional Design 113

Jane Hart

APRIL 27, 2012

The cyclist can take a detour at a moment’s notice to admire the scenery or help a fellow rider.”

Informal Learning 210

Informal Learning Informal Blended Learning PKM 210

Learnnovators

NOVEMBER 12, 2015

This is a knowledge economy. ”. “ Schooling, the model that most people support because they were brainwashed into it, is not the most effective way to learn. ”. My role was to point out to organizations that they were investing in the wrong place: formal learning. ”. The informal realm is scary because it empowers the learner.

Knowledge Worker 100

Knowledge Worker Informal Learning ROI Score 100

Jane Hart

FEBRUARY 1, 2012

” “Social learning is how groups work and share knowledge to become better practitioners.” ” “Knowledge workers get things done by conversing with peers, customers and partners, as they solve the problems of the day. Learning from these social interactions is a key to business innovation.”

Social Learning 201

Social Learning Social Social Networks Compliance Training 201

Learning with e's

FEBRUARY 22, 2018

So is the social connection between those who are learning, and those who are supporting that learning. Vygotsky's Zone of Proximal Development (ZPD) theory has several layers, but the important one to consider is the zone where we are able to learn more with the help of a more knowledgeable other person.

Cognitive 61

Cognitive Theory License Creative Commons 61

Jane Hart

FEBRUARY 2, 2013

“When Taylor started working, nine out of ten people were manual workers. Today, nine out of ten people are knowledge workers. They expect their employers to support them and provide resources to help, but they don’t expect their employer to ‘manage’ their learning and development from start to finish.”

Resources 222

Resources Social Networks Instant Messaging Portfolio 222

ID Reflections

AUGUST 28, 2012

Activity streams and collaboration platforms can enhance and support such awareness but not replace it. Without the support of various online communities, I doubt if I would have had the fortitude or the skills required to do my work effectively. Are you a knowledge worker working from home?

Stock 124

Stock Skype Knowledge Worker Community 124

Tony Karrer

DECEMBER 16, 2008

Using SharePoint before, during and after courses This typically takes the form of sharing best practices, code examples, templates, links; posting announcements; having discussions; showing calendar items; supporting student profiles; supporting student project work; sharing notes, documents; providing course content. were similar.

SharePoint 133

SharePoint PWLE eLearning 2.0 Diversity Training 133

ID Reflections

DECEMBER 28, 2010

Before that, we need to examine what are some of the characteristics of today’s workplace, especially those that depend on knowledge workers for success. Knowledge workers are increasingly taking more responsibility for their work as well as personal growth. Hierarchy is being replaced by wirearchy.

Cognitive 165

Cognitive Diversity Training Social Networks Knowledge Worker 165

PDG

OCTOBER 23, 2023

Pharma field reps are highly trained, highly skilled knowledge workers. If sales leaders at the front line are not well-versed in how the new tools support the field, the adoption of these tools by reps is likely to be ineffective. Reinforce the Importance of Nuance and Intuition.

Sales 52

Sales Analytics Performance Support Performance 52

CLO Magazine

JUNE 10, 2021

Doing so will mean investing in campaigns to revitalize middle-skill sectors like the skilled trades, and providing greater support to care workers. It will mean embracing apprenticeships and other learn-while-you-earn programs that better align the needs of employers with the aspirations of workers.

Job 89

Job Digital Skills Knowledge Worker 89

Jane Hart

MARCH 1, 2013

.” Take a look at the SOLE Toolkit , which offers a framework and suggestions for supporting self-organised learning in school-age children. This is an approach that I actually believe needs to be supported more widely. More about supporting learning. Why would I want to do otherwise?

Resources 199

Resources Yahoo Diversity Training Toolkit 199

PlatCore

MARCH 10, 2020

As knowledge workers are being forced into remote positions, they still need a direct way to connect with the company and their co-workers. Allow self-help support. H ow can learning help “socially distanced” employees connect with your company? Connection w/ training resources .

Compliance Training 52

Compliance Training Knowledge Worker Tutorial Learning 52

Tony Karrer

NOVEMBER 22, 2008

The results are in, and most knowledge workers are struggling to adapt to new forms of work and learning. To do so, we have to look beyond formal learning solutions toward solutions that support self-directed learning. We will look over the shoulder of a modern knowledge worker using e-learning 2.0 Learning 2.0

TechKnowledge 102

TechKnowledge ASTD Wiki Social Networks 102