E-Learning Provocateur

NOVEMBER 18, 2014

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not.

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Performance Support Support Performance Simulations 255

Upside Learning

AUGUST 16, 2017

Have you ever struggled with performing a task previously covered in long training sessions? We forget almost 80% of what we learn in just 30 days – unless we get an opportunity to apply that knowledge. This is precisely why you need performance support. You’re not alone – we have all been there!

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Performance Support Support Performance Mobile 220

Upside Learning

FEBRUARY 8, 2024

That means we have to go beyond our folk beliefs about learning and look to what the research says leads to effective change. Much of what is invested in as performance interventions has little impact. When we pay attention to what learning science tells us, however, we can do better.

Design 250

Design Diversity Training Cognitive Performance Support 250

Instancy

JULY 11, 2023

In today’s volatile environment, leveraging a company’s proprietary knowledge is essential for competition and innovation. Organizational success hinges on effective and agile management, application, and deployment of knowledge assets. One method involves fine-tuning an existing model to add domain-specific content.

Performance Support 40

Performance Support Knowledge Online Learning Support 40

Ontuitive

JANUARY 19, 2023

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

Adoption 170

Adoption Adopt Performance Support Support 170

Upside Learning

SEPTEMBER 13, 2017

The organisation wanted to leverage the expertise of its star performers. One of the world’s largest technology solutions providers (offering enterprise software and hardware solutions) had come to us with an interesting training requirement.

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Performance Support Knowledge Support Mobile 224

Docebo

OCTOBER 2, 2018

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. The demand for access and support for learning in the daily flow of work has led to increased focus on mobile learning solutions and ‘microlearning’.

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Performance Support Support Performance Productivity 137

Clark Quinn

DECEMBER 22, 2020

Someone on LinkedIn asked about a way to evaluate orgs on their learning infrastructure. And I had developed a Performance Ecosystem Maturity Model as part of Revolutionize Learning & Development, but…I hadn’t presented it. Recently, someone asked about an organizational learning maturity model.

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Performance Support Performance Metrics Organizational Learning 295

eLearning Brothers

APRIL 13, 2018

It’s time to take a moment and give performance support its due. But first, what is performance support? Performance support can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need. Why is performance support so important? .

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Performance Support Support Performance Statistics 124

Association eLearning

SEPTEMBER 13, 2017

Apparently, Learning and Development (L&D) doesn’t require air to survive. Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely. Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely.

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Performance Support Performance eLearning Guild Social Networks 200

Learning Pool

OCTOBER 4, 2023

To maintain the pace of invention and change, telecoms companies require highly skilled and motivated employees who can consistently perform at the highest level. That growth depends on the innovative use of technology and the performance of key people. E-learning is scalable, flexible, targeted, and consistent.

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Performance Support Performance Knowledge Worker Cloud Computing 105

ID Reflections

JUNE 30, 2014

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. A MOOC transforms an event (a course) to a continuous and just-in-time learning experience that is accessible anywhere, anytime and, ideally, from any device.

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Performance Support Support Performance Case Study 227

Instancy

JUNE 30, 2023

Unveiling the future of learning: Discover how chatbots are revolutionizing performance support when you need it! In today’s rapidly evolving workplace, the need for effective performance support and continuous learning has never been more crucial. Revolutionize your learning journey with #Chatbots!

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Performance Support Personal Learning Support Personal 52

eLearning Industry

JULY 20, 2021

Training must enhance employee performance. Formal training alone can’t achieve that without measures for knowledge improvement, practice, peer learning, and feedback. In this article, I share 5 strategies to support the application of learning. This post was first published on eLearning Industry.

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Performance Support eLearning Strategy Performance Support 111

Learning Visions

DECEMBER 17, 2014

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. with more on-demand training.

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Performance Support Social Networks Metrics Support 202

dVinci Interactive

SEPTEMBER 3, 2014

Incidentally, I also learned only males are peacocks – females are peahens and together, they are peafowl.). Access your knowledge management system or company Intranet site? Learning can be easier and can be achieved through performance support. Performance support is not a new concept.

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Performance Support Support Performance eLearning Tools 187

Ontuitive

MARCH 22, 2022

Creating a culture of knowledge sharing is crucial to long-term organizational success. Knowledge sharing also encourages employees to build relationships, collaborate, and connect. Knowledge sharing is more than simply the process of communicating information. Model knowledge sharing behavior.

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Trust Collaboration Culture Knowledge 202

Origin Learning

OCTOBER 20, 2014

Backing up the repertoire of skills and knowledge of your employees is just as important as creating it. To begin with, let’s understand why we want our employees to learn. Because we want them to perform better at work. Because we want them to perform better at work. So what do we do about it?

Performance Support 162

Performance Support Association Learning Management System Association LMS LMS 162

CLO Magazine

NOVEMBER 29, 2023

Recently, many organizations have worked to create a learning ecosystem that supports the continued growth of their employees and the overall business. A fully capable learning ecosystem takes more than one department. This approach establishes the foundation for an effective and sustainable learning ecosystem.

Performance Support 99

Performance Support Performance Effectiveness Culture 99

Instancy

SEPTEMBER 11, 2023

In today’s fast-paced world, staying ahead of the curve in the workplace often requires quick access to knowledge and resources. Unlocking Knowledge On-Demand Imagine being able to search for knowledge instantly, just by pointing your mobile device at an object. It enhances customer service and product knowledge.

Augmented Reality 52

Augmented Reality Performance Support Scanning Performance 52

Living in Learning

NOVEMBER 17, 2012

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. The advent of Experience API [a.k.a. Tin Can], becoming a reality in early 2013, is turning the conversation from, "Do we really need to go there?"

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Performance Support Support Performance Integrate 180

Instancy

APRIL 1, 2024

Introduction: The evolving landscape of sales, heavily influenced by advancements in artificial intelligence and large language models (LLMs), presents an unparalleled opportunity for sales teams to refine their strategies and enhance performance. This personalized approach accelerates learning and effectiveness across the team.

Knowledge 59

Knowledge Productivity Product Sales 59

Upside Learning

FEBRUARY 4, 2011

In an earlier blog post, I had written about how Microlearning is changing the face of learning at the workplace. This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? Upside2Go: ?

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Performance Support Mobile Learning Mobile Support 252

Ontuitive

FEBRUARY 2, 2023

They also take a lot of valuable internal knowledge when they go. With an average of 10,000 baby boomers reaching retirement age every day, it’s more important than ever to have knowledge transfer processes in place, so their insights don’t leave too. Zeal makes knowledge transfer easier; learn how.

Knowledge 203

Knowledge Adoption Adopt Digital 203

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ THE JOURNEY: In today’s business environments where: ‘Learning at the speed of need’ is the most crucial factor for success. You can’t teach people everything they need to know.

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Performance Support Support Performance Case Study 150

CLO Magazine

MAY 20, 2021

HR and learning leaders felt that way in 2020, as employee development was more challenging than ever before. From the learning leader’s perspective, remote and hybrid onboarding is leaving new hires less engaged and not “getting it” quick enough. 2020 changed everything: Where and how we work, and especially how we learn to work.

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Performance Support Performance Simulations Exercise 102

Performance Learning Productivity

MAY 2, 2017

I’d used the phrase ‘learning delivery’ when describing computer-supported collaborative learning ( CSCL ) approaches. CSCL was one of the hot pedagogical approaches of the day – when network-based learning was in its relative infancy. Learning takes place in our heads. But we don’t transfer knowledge.

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Problem Knowledge Learning Performance Support 194

Dashe & Thomson

JANUARY 8, 2012

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

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Performance Support Blended Learning Support Performance 190

Allison Rossett

MAY 23, 2013

Even though they are keen for it, many learning professionals fail to ask the right questions. Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

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Performance Support Support Performance Association 183

Jane Hart

APRIL 29, 2013

In my previous post I showed that an analysis of how Knowledge Workers like to learn at work suggests that L&D departments should consider working more closely with people managers to support the continuous development and performance improvement of their people – both in teams and individually.â?¦

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Performance Support Support Performance Knowledge Worker 236

Living in Learning

AUGUST 20, 2013

MOOCs came from an academic birthright, and they are structured to accomplish the transfer of knowledge in some very innovative “flipped classroom” approaches that are less structured and open to participants to discover and learn through multiple forms of content delivery, media and venues. My question is why stop there?

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Performance Support Support Performance Innovation 162

Learning Rebels

NOVEMBER 8, 2023

As organizational learning continues to evolve, it’s time to dust off a learning method that has the power to reshape how knowledge is cultivated and shared and addresses employee well-being : community-based learning. It’s a fundamental concept that underpins how humans learn from one another in everyday life.

Community 130

Community Diversity Training Customer Service Learning 130

Upside Learning

JANUARY 17, 2024

In a recent installment of the Learning and Development (L&D) Insights podcast, Amit engages in a captivating conversation with Julie Dirksen, a renowned learning strategy consultant and author of Talk to the Elephant: Designing Learning for Behavior Change.

Behavior 147

Behavior Change Blended Learning Diversity Training 147

Tesseract Learning

JULY 16, 2021

AI can be applied to every sector, including learning and training, to achieve better efficiencies and create new possibilities. L&D professionals can also use the power of AI to optimize the learning experience and develop unique learning strategies to deliver effective learning and training.

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Performance Support Support Custom eLearning Development LMS 116