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How to Efficiently Reduce Company Help Desk Calls With Training To Streamline Operations and Reduce The Number Of Employees

IT Training Department Blog

In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. While it’s true that a comprehensive knowledge base is crucial, the key lies in training employees right the first time and educating them on the resources available.

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What eLearning Strategy?

Zephyr Learning

So adding time to the disruption factor, goes against what we need gain from our elearning – knowledge retention! Knowledge retention is key to performance, badly created learning solutions leaving little learning impact is a key failure for knowledge retention, couple this with constant disturbances will lead to pure learning inefficiency.

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5 long-lasting lessons from 2021 to speed up workforce competitiveness in an accelerated world

CLO Magazine

All these elements should work in unison to produce a speed-enabling ecosystem. We are now seeing organizations emphasize strategic use of performance support technologies, such as decision support software, AI-based search engines, AR or VR gadgets, knowledge repositories, etc.

Metrics 89
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What is it about games.?

Learning with e's

Some teachers extol the virtues of any game, and claim that all games have the potential to support learners as they acquire new skills, problem solving abilities and knowledge gain. And yet a straw poll taken amongst any group of teachers will reveal some strong polemic views.

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Why ‘Workforce Success’ is the new Customer Success

Edume

Workforce Success While the goal of Customer Success is to ensure customers achieve their desired outcomes using your product, the goal of Workforce Success is to ensure that your workforce are empowered with the knowledge and motivation they need to succeed in their job. They also can’t be one-off in nature. Heard of the forgetting curve ?

Custom 64
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Gamification is the cherry, not the cake!

LearnUpon

In order for these motivations to work in unison, the quality of both has to be high. We can play devil’s advocate here and argue that our fictional squash player Jerome is likely to proceed through a really poorly designed course simply for the recognition of completion rather than the potential knowledge that’s extracted.

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The Theory and Practice Gap in eLearning

eFront

They are confident of their best practice knowledge in andragogical design, feeling they have completed their research on the content and the learner analysis. In the professional knowledge-building practice, eLearning, more than any other field, blurs the gaps between “researcher”, “practitioner”, “evaluator” and “facilitator”.

Theory 53