Here are 5 useful Microsoft Dynamics 365 Remote Assist features to know about:

1. Group Calling The development team at Microsoft identified group calling as the most requested feature. This emphasizes the significance that companies and users place on collaborative efforts. With Remote Assist group calling, up to 50 experts or users can join a call, gaining access to full Remote Assist features, including annotation. This feature proves valuable in scenarios such as maintenance involving multiple experts, inspections, and virtual instructor-led training.
2. Cross-Company Calling Another crucial addition to Remote Assist is cross-company calling. While connecting and collaborating with colleagues within the same company is essential, the absence of cross-company calling would undermine part of Remote Assist’s purpose. This feature empowers companies relying on suppliers for goods and services to implement constant support and collaboration for optimal efficiency. For those concerned about sharing external links, the one-time call link feature ensures calls align with company privacy and protection policies.
3. Chat Function Users sometimes overlook that the HoloLens essentially functions as a computer worn on the head, and Remote Assist offers an enhanced version of team calls. Full chat functionality allows users to interact just as they would on a desktop or mobile device. The chat function proves beneficial in noisy environments where verbal communication might be challenging. Users can share website links, visual images, and PDF manuals for additional assistance.
4. Asset Capture Though not an exclusive Remote Assist feature, the HoloLens enables users to take pictures and record videos. Operating hands-free, a simple vocal command captures the field of view in a photo or initiates video recording. These captures are automatically saved to the user’s OneDrive cloud account. This functionality enables users to share captured assets directly from the HoloLens, desktop, or mobile devices. Asset capture serves as a valuable resource for future reference and aids companies in creating on-demand training materials and asset libraries.
5. Screen Share The fifth notable feature is Remote Assist’s screen share capabilities. Similar to a team call, users can share their screen with HoloLens users, guiding them through procedures, displaying videos, or sharing websites. When files or videos are too large to share via chat, users can opt for screen sharing to guide HoloLens users’ attention to specific content.

These features collectively enhance the collaborative and interactive potential of Microsoft Dynamics 365 Remote Assist, catering to a range of scenarios across industries.