A Learning Management System can transform how organisations manage and deliver training and streamline organisational needs. However, like any technology, LMSs can have pitfalls that hinder their effectiveness and negatively impact learners’ experiences. In this blog, we will explore some of the most common LMS pitfalls and provide tips on how to avoid them.
Pitfall #1: Poor user experience
One of the most significant pitfalls of an LMS is a poor user experience. For websites, 74% of users are likely to return if the user experience is sound. The same applies to your LMS. If learners find the platform difficult to use, confusing, or frustrating, they are less likely to engage with the content or complete the training program. This can result in low completion rates, low learner satisfaction, and reduced ROI for the organisation.
To avoid this pitfall, organisations should invest in an LMS that prioritises user experience. Look for platforms that are intuitive, user-friendly, and designed with the end user in mind. A visually appealing and easy-to-navigate interface can go a long way in creating a positive learning experience. Additionally, ensure that the LMS is accessible across different devices and platforms, including mobile devices, to accommodate modern learners’ needs.
Pitfall #2: Lack of configurability
Every organisation has unique training needs and goals, and a one-size-fits-all approach to LMS content and functionality is unlikely to meet these needs effectively. A lack of customisation options can limit the organisation’s ability to create engaging and relevant training content, leading to a less effective training program.
To avoid this pitfall, look for an LMS that offers robust configurable options. This includes the ability to tailor the platform’s branding, interface, and functionality to suit the organisation’s needs. Additionally, an LMS that allows for the creation of personalised learning paths, assessments, and a variety of content can help create a more engaging and relevant training experience.
Pitfall #3: Poor content quality
The quality of the training content delivered through the LMS is a critical factor in its effectiveness. Poorly designed or irrelevant content can lead to low engagement and low knowledge retention, ultimately resulting in an ineffective training program.
To avoid this pitfall, organisations should invest in high-quality content development. This can include working with subject matter experts to create custom content or sourcing pre-built content from reputable providers. Additionally, organisations should regularly review and update their content to ensure it remains relevant and up-to-date.
Pitfall #4: Lack of support
Effective training programs require ongoing support from both instructors and LMS administrators. A lack of support can lead to frustration, confusion, and disengagement from learners, ultimately undermining the effectiveness of the training program.
To avoid this pitfall, organisations should ensure they have a support system in place for administrators. This can include ensuring access to local support during your business hours, training for new administrator, and a dedicated account manager and support team to address any issues or concerns that arise.
Pitfall #5: Inadequate reporting and analytics
Tracking learner progress and outcomes is essential to evaluate the effectiveness of the training program and identify areas for improvement. However, inadequate reporting and analytics functionality within the LMS can make this difficult or impossible.
To avoid this pitfall, organisations should invest in an LMS with robust reporting and analytics capabilities. This includes the ability to track learner progress and completion rates, assess knowledge retention, and measure the effectiveness of the training program overall. Additionally, the LMS should provide administrators with easy-to-understand, customisable reports that enable them to identify trends and insights to inform ongoing improvements to the training program.
Pitfall #6: Outdated technology
Using outdated technology for LMSs can create various problems for both learners and trainers. Firstly, outdated technology often lacks the necessary features and functions that are required to facilitate modern teaching and learning practices. This can limit the ability of trainers to create engaging and interactive learning experiences, ultimately hindering people’s ability to learn effectively.
Additionally, outdated technology can be more prone to technical glitches, such as slow loading times, compatibility issues with new software, and security vulnerabilities. These issues can result in frustration for trainers and learners alike, as well as potentially compromising the security of sensitive information.
Moreover, using outdated LMS technology can also limit the ability to integrate with other learning tools and software, which are increasingly important for modern training and learning. This can result in a disjointed and inefficient learning experience, which ultimately undermines the potential for success.
Pitfall #7: Ineffectively assigning roles
The way that you run your infrastructure will spell a lot about your experience with it. You will consistently run into major LMS problems when you haven’t clearly established roles.
Figure out which people in your organisation will be responsible for which tasks and formalise it in the application. Your LMS is only as good as the people that you have managing it. Set trainer, manager and administrative roles so that people can perform their duties effectively.
Pitfall #8: Poor upper leadership
The best LMS won’t make a difference if you don’t have quality leadership to facilitate and support it. Learning comes from the top, so make sure that your trainers and those in authority are clear on the goals and that these principles are passed down every step of the way.
Competent and quality leadership will steer the direction of your courses and will also get more buy-in. Train your leaders first and they’ll be better able to understand and use your LMS effectively (if needed) and generally be an advocate for it.
Getting the most out of your LMS
LMSs are a valuable tool for corporate training and development programs, but they are not without their pitfalls. By focusing on areas such as user experience, investing in customisation, creating effective content, providing support, and utilising robust reporting and analytics, organisations can avoid common LMS pitfalls and create an effective, engaging, and scalable training program.
It is essential to remember that an LMS is only one piece of the puzzle when it comes to corporate training and development. You need to also consider the broader context of the training program, including learning goals, instructional design, and learner engagement strategies.
By avoiding the pitfalls outlined in this blog and leveraging the full potential of the LMS, organisations can ensure their LMS is delivering results and solving their business challenges – whatever they may be.
We developed Birch, a unique, holistic learning platform that adapts to your organisation’s needs, several years ago. With unmatched flexibility, simple management and an intuitive user experience, Birch will bring out your people’s natural talent for learning. Watch these on demand webinars to see for yourself.
Get in touch with us today to find out more on how Birch can help solve your business challenges and foster a culture of learning.