Assessing Organizational Readiness for Change in Your Business
NOVEMBER 10, 2019
Management, clerks, IT specialists, any other employees who may interface with client data, and clients themselves, should be informed about this proposed change. Clerks and IT specialists can learn more about the software required through meetings, training, support, and reference material. Find and examine relevant performance metrics. Customer/client acquisition cost ratio: This is much like the efficiency rating, but it applies to marketing costs.