article thumbnail

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Use this metric to track which categories do well. Use this metric to track which categories do well.

Metrics 113
article thumbnail

Measure what matters

CLO Magazine

As she took stock of the current state of her team, she realized that they measured very little of their work, and reported nothing to the business. So, as someone steeped in metrics and analysis, she decided her team was going to measure the ROI of the function to prove the value of the function to the company. Why not L&D?

Metrics 78
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. companies issuing stocks, bonds or derivatives. Today, companies have to report only one human capital metric: number of employees. These are organized by area or cluster.

Metrics 91
article thumbnail

Update on the SEC and ISO initiatives for human capital reporting

CLO Magazine

Today, companies have to report only one human capital metric: number of employees. Material means anything that an investor would want to know before buying or selling a stock, bond or derivative. Suppose you paid $100 per share and the stock price subsequently declines to $60. What will investors want to know?

Metrics 97
article thumbnail

The SEC just mandated human capital disclosure: What does this mean for you?

CLO Magazine

Note: A security is a stock, bond or derivative.) Believe it or not, some companies at the time were selling stock without providing any information to investors! So, human capital today is the primary driver of stock price and the value of a company. The remaining 84 percent (the exact opposite from 1975!)

Metrics 111
article thumbnail

Measuring the Impact of Training and Development on Employee Performance

Acorn Labs

Yet, it's not always easy to shape L&D metrics that reflect and impact strategic business outcomes while also positively impacting employee productivity. The intrinsic link between effective employee training and competitive advantage, plus how to create metrics that definitely prove this, are all outlined in the guide below.

Metrics 52
article thumbnail

Measuring the Impact of Training and Development on Employee Performance

Acorn Labs

Yet, it's not always easy to shape L&D metrics that reflect and impact strategic business outcomes while also positively impacting employee productivity. The intrinsic link between effective employee training and competitive advantage, plus how to create metrics that definitely prove this, are all outlined in the guide below.

Metrics 52