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Social Media 101: Training Employees for Social Media

Coreaxis

It is nearly impossible for a company to completely avoid social media in today’s marketplace. Whether your company uses social media for hiring, marketing, or communicating businesses use social media.

Using Social Media to Drive Social Learning

ATD Learning Technologies

The ATD and i4cp study Instructional Design Now: A New Age of Learning and Beyond reported in early 2015 that social learning was in use by fewer than three in 10 organizations. Here’s a look at the full results: Make access to social learning easy and fast; 68%.

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Analyzing the ROI of Social Media in Training | Social Learning Blog

Dashe & Thomson

In no realm has this been more evident than in our constant encouragement of the use of internal social media networks as a crucial benefit-multiplier for any employee training project. So, long story short, social media once again proves its immense utility in a world where Web 2.0

Social Media: The Virtual “Over-The-Partition” Learning Network.

Dashe & Thomson

So, here’s my leap from that “over-the-partition” informal learning scenario to how social media can support social learning: YouTube (in other words, video learning). Guess who else is getting in the social media game? Social Media.

The Great Survey Completion Rate Dilemma Solved (Maybe) | Social.

Dashe & Thomson

For many, that sparks a flood of surveys from companies looking for a little feedback on “how they did” (there may even be a few from Dashe & Thomson to watch for). But the problem that this survey fails to address is that the data set is already self-selected.

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How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

A lot of the Social Media Mavens , however, are really ranting, not about the technology, but about the human dynamics related to social networking. Learning and development professionals should remember the Weak Ties theory when designing social learning systems.

eLearning Review: A Module for the National Security Arena.

Dashe & Thomson

In partnership with another firm, she designed a decision-based module for the U.S. Military | Social Learning Blog - May 19, 2011 [.]

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Who's Building the Social Learning Roads? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads? I’m merely attempting to show how confusing this new world of social media is.

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The Great Survey Completion Rate Dilemma Solved (Maybe)

Dashe & Thomson

For many, that sparks a flood of surveys from companies looking for a little feedback on “how they did” (there may even be a few from Dashe & Thomson to watch for). But the problem that this survey fails to address is that the data set is already self-selected.

Survey 130

Measuring the Success of Your E-Learning Modules – Practical Tips

Capytech

Measuring the Success of Your E-Learning Modules – Practical Tips. In a previous blog , we explored the three essential areas to assess when measuring the success of your e-learning modules. The success of an e-learning module is not just about the performance indicators outlined above.

Who's Going to Build the Social Learning Roads?

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads? I’m merely attempting to show how confusing this new world of social media is.

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The Sound of Silence | Social Learning Blog

Dashe & Thomson

If you had to choose an eLearning provider solely on the basis of samples, and one gave you a module with just text, and the other gave you a module with text and a voice-over provided by professional talent, you’d be likely to think the latter represented the better product.

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Last week I had a phone conversation with Ian Huckabee of WeeJee Media. Cammy Bean’s latest blog post provides many ideas as well as real-life examples for Using Social Media for Learning. The slow adoption of social learning is not localized to Minnesota and North Carolina.

How MOOCs Can Solve Common Training Problems

Your Training Edge

On one hand, it is becoming ever more necessary for companies to provide training, especially for recent college graduates: according to a Gallup survey , only 11% of business leaders believe that college graduates are adequately prepared to succeed in the workplace.

Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? Because video is, apparently, a perfect manifestation of social learning theory.

The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

In this lonely form of learning, there is no opportunity for social learning to take place, either in the moment or as a follow up. When we are assigned a required task, like completing a boring eLearning module, often the only motivation is to finish so we can get on with our real work.

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Hey, That's Social Learning! | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning! These kids really get social learning!

How You Can Use Social Learning To Juice Up Your Learning Strategy

Wizcabin

social learning also helps in capturing organizational knowledge and improving communication. In this article, we’ll be exploring how to use social learning to spice up your existing learning strategy. What Is Social Learning? Combine Microlearning And Social Learning.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

This ever-changing technological landscape is currently held captive by social media, and for good reason. Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt?

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Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

He suggests using: Surveys and questionnaires Observations and checklists. Who’s Building the Social Learning Roads?

Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Re-evaluating Evaluation by Barbara on March 16, 2011 in Project Management/Project Delivery For years, I have dutifully included a description of Kirkpatrick’s Four Levels of Learning Evaluation in every proposal for every company I have worked with. And every company has agreed to use “Level 1: Reaction,” or?as it has come to be known—the “Smile Sheet.” Some companies will use “Level 2: Learning” to measure whether the learners have mastered the training course content. Hardly ever do they use “Level 3: Behavior,” and they never use “Level 4: Results.” I have found this to be extremely frustrating. And as time has gone by, I have started to wonder about the validity of Kirkpatrick in today’s world. The focus is on the training event itself and the follow-up to that event. What is measured doesn’t seem to be what companies are interested in. Company executives are typically interested in the bottom line, not how well their employees apply the learning from a training class. My thinking about training evaluation was turned on its head by a presentation at the February 2011 MNISPI meeting by Beth McGoldrick of Ameriprise’s RiverSource University. The title was “Expanding ROI in Training Programs Using Scriven, Kirkpatrick, and Brinkerhoff,” which sounds pretty academic. But it wasn’t. McGoldrick described an approach to evaluating training that wasn’t just about changes in learner behavior but about learners integrated with and interacting within their own workplace. She combined Michael Scriven’s Key Evaluation Checklist with Donald Kirkpatrick’s Four Levels of Learning Evaluation and Robert Brinkerhoff’s Success Case Method. What I liked was that McGoldrick didn’t critique the Kirkpatrick model. She enhanced it. I started to do a little reading to find out more how Kirkpatrick is thought of today and more about Scriven and Brinkerhoff to put this all in context. One of my discoveries was Jane Bozarth , who writes a monthly column called “Nuts and Bolts” in Learning Solutions Magazine. In a column entitled “How to Evaluate e-Learning,” she says Kirkpatrick’s model focuses on final outcomes. Implementing his model does not include gathering data that would address program improvement efforts. According to McGoldrick, that is where Brinkerhoff’s Success Case Method (SCM) comes in. The SCM goes like this: (1) Determine what will be evaluated and how (2) Create an impact model (3) Design and conduct a survey to identify two small groups — one with successful participants and the other with unsuccessful participants (4) Conduct in-depth interviews to identify what supports and what prevents learning from being applied (5) Formulate conclusions and make recommendations The SCM method tells us what is really happening, what results are being achieved, the value of those results, and how the training program can be improved. It doesn’t isolate the training effort. In her column, Bozarth adds this nugget: “To be fair, Kirkpatrick himself advised working backward through his four levels more as a design, rather than an evaluation strategy.” My question is whether the Four Levels hold together as an evaluation design, considering that they still focus on the training event. McGoldrick decided that the model to use in developing the evaluation design would be Scriven’s Key Evaluation Checklist (KEC). The KEC provides a roadmap for the design, implementation, and assessment of evaluations. The KEC includes: The purpose of the evaluation The evaluation methodology and why it was selected The program demographics and resources The criteria for determining the program quality. The KEC also analyzes the value of the evaluation content and implementation, the outcome, the overall significance, and the critical assessment of the strengths and weaknesses of the evaluation itself. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: Ameriprise , Beth McGoldrick , Donald Kirkpatrick , elearning , Four Levels of Learning Evaluation , Jane Bozarth , Key Evaluation Checklist , learning evaluation , Learning Solutions Magazine , Michael Scriven , MNISPI , RiverSource University , Robert Brinkerhoff , Success Case Method About Barbara I have been in the instructional design and performance improvement field for over twenty years, helping clients find the right solutions and the right consultant fit for their projects. In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer. Organizations such as PACT, ASTD, MNISPI, and the Digital Learning Forum get my creative juices going to generate new ideas and synergies. I am an avid film goer, music lover, bridge walker, and supporter of the Dashe & Thomson running team. View all posts by Barbara → ← Twitter as Social Learning: Seven Ways to Facilitate the Exchange of Information Online Academy Helps to Keep Lectures Where They Belong: Out of the Classroom → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Trackbacks/Pingbacks Kirkpatrick Revisited | Social Learning Blog - April 18, 2011 [.] I finished my post a few weeks ago on Reevaluating Evaluation, I found out that Donald Kirkpatrick, the granddaddy of the Four Levels of Evaluation, was taking a [.] Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

Leveraging the Law of the Few to Manage Change in the Workplace.

Dashe & Thomson

Just as the corporate world thought they had caught up to adult learning norms with the adoption of eLearning, and some with blended learning, along comes social learning. All three are needed to cause a social epidemic, but Mavens are the first of the few.

What Can Charlie Sheen Teach Us About Internal Marketing? | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS What Can Charlie Sheen Teach Us About Internal Marketing? by Jim on March 8, 2011 in social learning I’ll be honest. Just good, wholesome, social learning knowledge.

Teach 161

Hey, That's Social Learning!

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning! These kids really get social learning!

Twitter as Social Learning: Seven Ways to Facilitate the Exchange.

Dashe & Thomson

Where Facebook and LinkedIn serve mainly as social dashboards for our personal and professional networks, respectively, I see Twitter as a customized information portal. The point is, Tweet Deck gives me a completely customizable, real-time social learning feed.

The Impact of Social Learning: Will You Be The First? | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Impact of Social Learning: Will You Be The First? But what does that have to do with social learning? Social learning no longer has to take place in person.

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Why eLearning Development Ratios Can be Hazardous to Your Career.

Dashe & Thomson

Economies of Scale – the more material you produce for a single project, the less time each unit/module/course will take to develop (this might seem so obvious that it doesn’t need mentioning, but the story below illustrates why it bears repeating) 2.

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Embracing Innovation in Learning | Social Learning Blog

Dashe & Thomson

View all posts by Andrea → ← Who’s Building the Social Learning Roads?

The 9 Most Common Corporate Training Module Mistakes

KnowledgeAnywhere

At the same time, not all training modules are equally effective. Let’s look at the nine most common corporate training module mistakes. If your training modules are overly theoretical, they won’t prepare your employees for the situations in which they’ll need the information. For example, if a new hire is learning how to use a software program, you’ll need corporate training modules that simulate typical use cases within the software. Lengthy Course Modules.

Give User Adoption the Respect it Deserves | Social Learning Blog

Dashe & Thomson

View all posts by Paul → ← How Social Networks Can Harness the Power of Weak Ties Virtual Boot-Camp: Games and Learning with the U.S.

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Why eLearning Development Ratios Can be Hazardous to Your Career

Dashe & Thomson

Economies of Scale – the more material you produce for a single project, the less time each unit/module/course will take to develop (this might seem so obvious that it doesn’t need mentioning, but the story below illustrates why it bears repeating) 2.

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Rx for SMEs | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Rx for SMEs by Jolene on January 14, 2011 in subject matter experts , system implementation training Subject Matter Experts are some of the hardest working people on the planet — especially when it comes to system implementation projects. SMEs have a ton of work to do and generally keep their heads down until all work is done — defining requirements, documenting processes, testing, collaborating on training content, and training end-users. Clients will often ask what I see as the biggest risk or roadblock to end-user readiness. My answer is almost always SME availability; we simply cannot do our jobs without them. Here are some ideas for taking care of your SMEs. Use the functional designs, to-be process diagrams, and test scripts to take a stab at learning objectives, an outline, and draft content before you meet with your SMEs. Set up a Web-based content collaboration site (wikis work great for this). Start a page for each learning topic and add draft learning objectives and content. The SME can then visit the site when they have time and do a structured brain-dump. Find out which meetings your SMEs are attending and get invited those that will likely provide valuable content. That way you learn as your SMEs learn. Provide SMEs with opportunities to report their readiness. Consider using a SME Readiness Assessment to gauge SME readiness and availability to do their job. Then make course corrections, as needed. Give tokens of appreciation; listen for clues so you can give meaningful “gifts.&# One colleague had chocolate covered bacon delivered to her SME based on stories they shared about local food oddities and legends. “The decision to actually send the bacon came when, as we were saying good-bye, Tom [SMEs boss] said, “You guys have got to send Dave — who has a reputation for eating anything, including a doughnut that had been in the company freezer for a year — some of that chocolate covered bacon.” It was a simple, inexpensive gesture that, even if Tom was joking, appeared as an easy win – real low hanging fruit. If the client expresses a wish and you can grant it that easily, why not show that you’ve been listening?&# Check out these posts for more tips and tricks: What Everyone Should Know about Working with Subject Matter Experts by Tom Kuhlmann, Rapid E-Learning Blog and Working with Subject Matter Experts posted in The Learning Circuits Blog. Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: project management , subject matter experts , surveys , system implementation training About Jolene One of my favorite things to do is save the day. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. View all posts by Jolene → ← Work as Improv Theater: Teaching the Right-Brained Learner The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. All Rights Reserved. Visit us at dashe.com

The Return of the (Digital) Native | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Return of the (Digital) Native by Jim on March 25, 2011 in mobile learning In recent years, we’ve all heard a lot about digital natives.

The Temporary Staffing Revolution | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Temporary Staffing Revolution by Paul on December 28, 2010 in Temporary staffing A few weeks ago, I grabbed coffee with a long-time family friend that happens to be a training developer.

Do Instructional Designers in the Social Digital Age need an.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Do Instructional Designers in the Social Digital Age need an Engineering Background? Do instructional designers in the Social Digital Age need an engineering background?