A Conversation with Bryan Austin of mLevel
JANUARY 20, 2016
Bryan has had a distinguished career in corporate Learning & Development, including leadership roles with Skillsoft, Kaplan, AchieveGlobal and NETg. Austin: From a learner engagement metric, our learner satisfaction scores are well over 95%. A global telecommunications firm attempted to train outsourced call centers on a new offering, but turned to mLevel after experiencing high call times and low first-time call resolution. Recap from: Kapp Notes.