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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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The Role Of Artificial Intelligence In Learning

Adobe Captivate

Artificial Intelligence (AI) makes it possible for machines to learn from experience, adjust to new inputs, and perform human-like tasks. What The Role Of Artificial Intelligence In Learning Is. A recent study from eSchool News discovered that the use of AI in the education industry will grow by 47.5% through 2021.

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Inclusive Leadership: Bridging the Gap for Emerging Leaders

Infopro Learning

It also provides insights into strategies for cultivating a leadership environment that is both inclusive and supportive. The shift in leadership roles and responsibilities characterizes what some experts call the ‘Third Wave of DEI.’ Tighter DEI Budgets Organizations are quietly reducing their budgets for DEI initiatives.

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How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Workforce performance management: Transforming the dreaded performance review into a business contributor

CLO Magazine

The classic performance appraisal process has always been a much-debated system. Following a request to review to “fix” the performance management system, the head of a United Nations agency commented to us, “Our employees don’t like our performance management process, our managers hate it and our executives won’t support it.”

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Your Brain: The Ultimate Electronic Performance Support System

Dashe & Thomson

This reverie was sparked a few weeks ago when I noticed that I have increasingly stopped reading online news articles to their completion, and have instead begun moving on to the next item as soon as I’ve figured out the main points. .