InFocus Financial Services Regulatory News Issue 10 – Sep 2020

Unicorn Training

InFocus is our FREE bi-monthly publication covering the hot topics in the financial services regulatory landscape.Authored in partnership with award-winning financial services consultants, FSTP, InFocus is essential reading for anyone working in an FCA regulated firm.

Issue 52

InFocus Financial Services Regulatory News Issue 9 – July 2020

Unicorn Training

InFocus is our FREE bi-monthly publication covering the hot topics in the financial services regulatory landscape.Authored in partnership with award-winning financial services consultants, FSTP, InFocus is essential reading for anyone working in an FCA regulated firm.

Issue 52

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Meeting Financial Services Goals With a Zero-Based Budget


Many companies, especially financial services firms, use zero-based budgeting to plan for the upcoming year. I was an early adopter of some of the newest financial services tech and saw the difference it made in my team’s performance. It’s the ninth inning of 2021.

MLevel & Etech Global Services announce Strategic Partnership to Revolutionize Training in the Contact Center Industry


Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights (E.I.) Today, MLevel announced a strategic partnership with Etech’s QEval software that will revolutionize the way contact center employees are trained.

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Developing a Results Driven Curriculum

The good news is that developing an. experiences that support and enable change in service. thought leadership, best practices, training, and other services to enhance. stability, quality of service, and ultimately, public safety. service by 20%. Developing a.

InFocus Financial Services Regulatory News Issue 8 - May 2020

Unicorn Training

InFocus is our FREE bi-monthly publication covering the hot topics in the financial services regulatory landscape.Authored in partnership with award-winning financial services consultants, FSTP, InFocus is essential reading for anyone working in an FCA regulated firm.

Issue 40

Welcome to 2020 Tools News

Jane Hart

The aim is to demonstrate the wide range of resources and services that are available to support personal as well […]. In 2020 we’ll be highlighting some tools for learning in a series of blog posts. Some tools may already appear on the Top Tools for Learning 2019 list, others may be new to the list. Modern Workplace Learning

News 100

Learning Pool step forward as inaugural corporate sponsor for addiction recovery service

Learning Pool

Already, Learning Pool has been instrumental in developing and maintaining The ARC Academy ; an online addiction recovery learning platform offered as part of ARC’s service. The online academy has been instrumental in allowing ARC to deliver its services during the current COVID-19 situation.

2020 Awards Recap: Allego Recognized for Innovation, Excellence, and Service


For the second straight year, Allego received a 2020 Technology Innovation Award from the Bank Insurance and Securities Association (BISA) for our commitment to advancements in technology-based solutions for the financial service industry. Excellence in Customer Service. Allego News

Job-Ready Skills Certification Program by Swift Elearning Services

Swift eLearning Services

We, at Swift, are no exception to it when… eLearning News Online Training effective resume writing Essentials of Interviews interview skills interview skills development interview skills training Job-Ready Job-Ready Skills Certification Program online skill development program Online training resume builder tool resume maker resume writing resume writing skills resume writing tips skill development course Swift eLearning Services

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Financial Services: How to Keep Business Flowing When You Can’t Meet In Person


The world has changed for financial services relationship managers and national accounts professionals since COVID-19. In the financial services industry, relationships are forged by formal conversations and informal interactions.

CEO Jeff Carpenter and VP Client Services Mitch Weiss talk Strategic Partnership on Training Industry blog

Caveo Learning

Managed Services Caveo News and Events

Customer service success for Learning Pool with double Gold Stevie Awards win

Learning Pool

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. With a 98% customer recommendation rate, Learning Pool’s customer service efforts have been recognized with a Gold award win in the Customer Service Department of the Year – All Other Industries and Customer Service Success – Business Service Industries categories. Learn & Connect Learning Pool News

Can You Hear Me Now? 7 Tips for Consistent Financial Services Messaging


Respond quickly to breaking news. In financial services, the markets move quickly and you often don’t have time to wait for a weekly team call or email recap to act. 7 Tips for Consistent Financial Services Messaging appeared first on Allego. Best Practices Sharing Financial Services Message Consistency Best Practice Sharing financial services Guest Post message consistencyToday’s post is by Joseph D. Kringdon, Principal, Kringdon & Associates/HMC.

Hire a Service to Manage Your WordPress LMS


This is why it is a good idea for more elaborate learning programs that are run on WordPress to hire an administrator – and I got good news: it’s not as expensive as you might think. There are actually a number of WordPress maintenance and support service available that have plans starting around $99/month. WordPress has proven to be an effective learning management system, but only when it’s running properly.

SkyPrep Launches BoostHQ, a New eLearning Service by News Editor

Learning Solutions Magazine

SkyPrep has just launched BoostHQ, a service that facilitates peer-to-peer social learning in organizations. Learning Systems Professional Development Social Media Training Strategies

Cloud Services Interruption

TechSmith Camtasia

Many TechSmith cloud services are currently down. Services affected: TechSmith Relay. Results (quizzing) service. We are still investigating the extent of the impact, but for many services sign in , uploading content , and/or viewing content may be affected. TechSmith Relay presenters can continue to record presentations; they will be queued up on the local device and processed by the server when service is restored.

8 Key Customer Service Skills Every Employee Needs

Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. But good customer service means waiting for a client to fully explain the problem, especially if he or she is confused and frustrated. You need to know your product or service cold, not just the features, but also the value to users. Everyone in customer service will come across a situation they don’t know how to handle.

GOOD NEWS FRIDAY: Unicorn Customer Service Excellence Nationally Recognised

Unicorn Training

Unicorn is delighted to have received accreditation of Service Excellence from the National Skills Academy for Financial Services.The accreditation reviews customer service in an organisation, measuring against statements, positive indicators, and judges against a rigorous set of standards.Jackie Kennedy, Chief Operating Officer at Unicorn, said: "This Accreditation of Service Excellence gives Unicorn external recognition of the quality of its customer service.

Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. This powerpoint lists the benefits that quality customer service has on a company or organization, and provides numerous techniques to use that will result in exceptional customer service. Delivering and Improving Effective Customer Service Training by WikiSpace. Customer Service Training by McGraw-Hill Companies.

New Modules for Learning Pool’s Financial Services Catalogue Following Changes to Regulation

Learning Pool

Learning Pool is delighted to announce the release of three new modules to their Financial Services catalogue, following recent changes to regulations in the Financial Sector. . Our Financial Services catalogue covers a wealth of regulatory compliance and company best practice for the financial services sector. Recently, we have added the following modules to our expanding Financial Services catalogue: Mortgage Credit Directive (MCD) . Learning Pool News

Learning Pool Scoop Gold for Exemplar Customer Service at the 2020 Stevie® Awards

Learning Pool

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” Now in its 14th year, the Sales and Customer Services program recognizes the achievements of contact centre, customer service, business development, and sales professionals globally. . Learning Pool News

‘Curation as a Service’ now available with Learning Pool’s Stream LXP offering readily curated content

Learning Pool

But this is the first time we’ve been able to offer that capability as a service, integrated into our LXP platform. The key differentiator about our Curation service is the human expert in the middle – whilst automated tools have made huge leaps forward, and we would regularly use tools such as Anders Pink, we still feel there is a strong desire for an expert eye to sit between learners and content. Learning Pool News

Paradiso Solutions procure a presiding position among the top corporate LMS service providers globally


The organization believes in delivering the best LMS services to different ventures in terms of social, blended, and mobile learning. . These all modules are readily integrated with Paradiso LMS to deliver the immense customer service with a fully-customizable option. .

Introducing Our New SaaS Offering: Success As A Service

HT2 Labs

Putting a different spin on SaaS with our new Customer Success Manager and 'Success as a Service' offering. The post Introducing Our New SaaS Offering: Success As A Service appeared first on HT2 Labs. News R&D

The complete guide to effective customer service training


Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. That’s why we created this guide: to give you everything you need to develop customer service training, and get ahead of the competition. These are the topics we’ll be covering in this post: What is customer service training?

CoreAxis Consulting Announces Addition of Two New Core Service Offerings


CoreAxis Consulting, a leading provider of training and development solutions to businesses in all industries, today announced the addition of two new services to its core offerings: custom content conversion services for Instructor-Led Training (ILT). The post CoreAxis Consulting Announces Addition of Two New Core Service Offerings appeared first on CoreAxis. Press & News

Consulting Services for New Innovation Success

Beyond Campus Innovations

After honing in on what exactly a consultant is to accomplish or achieve, business leaders need to know how to effectively utilize their services for maximum results. BCI NewsCompanies across industries, sizes, specialties, and functions turn to consultants for various reasons, but the # 1 reason is that they need help and expertise in areas beyond their experience.

A Customer Service Skills Training Plan That Pays Off


Your customer service team is the face of your company. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. So, what customer service skills should employees be trained in? But do your customer service reps?

NEWS: SkillsServe Named No.1 LMS for Financial Services

Unicorn Training

The latest report reviews over 600 platforms and ranks the top 50 according to capabilities, features, design, user interface, support and service, and future thinking. SkillsServe, Unicorn's fully featured learning and performance platform, has been ranked the world's number one LMS for the financial sector, according to a respected research report on the world's top LMSs. The State of the LMS Industry report is published every year by leading industry expert Craig Weiss.

Nonprofit Leadership Solutions: Outside Service Providers

Beyond Campus Innovations

BCI NewsNonprofit organizations are often reliant on individual donors, federal grants, and other monies not generated internally. This scarcity of funds, along with outside involvement in the organization results in unique needs not typically experienced by for-profit businesses. Not only do nonprofits have to work within characteristically low budgets, but they need to prove their efficacy and mission. Source.

Premium Suites and a Price Tag That Rocks

eLearning Brothers

Introducing premium suites and a price tag that rocks: News eLearning Assets eLearning Brothers Lectora Online Products/Services CenarioVR

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Learnnovators, a leading provider of innovative e-learning solutions, has won the ‘Training & Development Leadership Awards’ under the ‘Innovation in Learning Services’ category from Global T&D Congress. Chennai (India). Learnnovators won this award for their MPSS (Mobile Performance Support System) solution, which they had designed and developed for a client. MPSS is a mobile app-based performance support system that uses micro-learning videos and searchable text.

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CILEx Law School offers improved blended learning services to the UK legal profession

Learning Pool

CILEx Law School offers improved blended learning services to the UK legal profession Leading elearning company, Learning Pool, is pleased to announce a new Learning Management System (LMS) partnership with CILEx Law School. The School is wholly owned by the Chartered Institute of Legal Executives and has been providing education services to the UK legal Read more. Learning Pool news LMS Uncategorised CILEx e-learning elearning lms lms success online training totara

Financial Services Learning & Development Innovations: Fidelity’s Modern Learning Experience


The Financial Services Learning & Development Innovations conference is designed to explore the unique challenges of developing training programs in the highly regulated, risk-adverse financial … Continued. The post Financial Services Learning & Development Innovations: Fidelity’s Modern Learning Experience appeared first on. » Corporate Learning Trends D2L News

Responding to recent ADL funding news

Experience API

The closest thing we have to news is this. This can be nothing other than good news. (OK, A service Rustici provides to its customers is absorbing this angst on their behalf.). The post Responding to recent ADL funding news appeared first on Experience API.

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More Services from AXIOM

AXIOM Learning Solutions

We recently launched a new page on our website… our “ More Services ” page. We also offer instructor-led training, design and development services, and more. And that’s where the “ More Services ” page comes in. Some of these services are offered individually and some may be used within your custom learning project. Part of AXIOM’s “More Services” include translation services.