8 Examples of Performance Support Tools

Performance support tools are crucial for the effective development of employees in any organization. In this blog, we have gathered a few interesting examples of performance support tools for you to try out.

Examples of Performance Support Tools

Performance support tools can come in any of the following forms:

Electronic Performance Support Systems (EPSS)

An electronic performance support system is basically a digital performance support system. It is delivered digitally using a computer, tablet, or smartphone. And it can be accessed from anywhere using the internet. This, therefore, becomes a very convenient and flexible method of providing performance support to employees. You can create customized performance support tools that can be delivered digitally to your employees.

Mobile Apps

Mobile learning apps are great tools because they give employees the possibility to download courses and view them on their own mobile devices. These apps feature interactive and engaging content, making learning more effective. The objective of mobile apps is to deliver knowledge content to remote employees when they are not at a fixed location. Investing in an app for your employees, therefore, can be very rewarding for your organization.

Video Tutorials

Turning to video for instruction has become a widespread and common practice. Video tutorials are a great tool to reinforce key training concepts over short, focused clips. They can be step-by-step instructions, demonstrations, or explanations that make the training process short and more memorable for the employees. You can create animated illustration videos, whiteboard explanation videos, or even record your instructor as they explain the concepts. The visual aspect of video tutorials makes them more engaging to the employees.

Knowledge Bases, Wikis, and FAQs

Knowledge bases and wikis are centralized databases that contain information about a particular topic or subject matter. It is typically used by organizations to manage internal knowledge and provide support to employees. Frequently asked question (FAQ) sheets are generally brief documents containing answers to common questions employees may have about their roles, processes, instructions, etc. Interactive PDFs are also a great way of processing a bulk of information while making it appealing to its reader. These provide employees with valuable resources that foster continuous learning.

Checklists and Job Aids

Checklists and job aids generally summarize complex information into easy-to-read steps or bullet points. They serve as a reliable resource that can be step-by-step instructions, flowcharts, cheat sheets, and more to address a wide range of employee needs. These checklists and job aids can be written or digital and can be shared across your organization.

Immersive Learning Environment (AR/VR)

Virtual reality (VR) and augmented reality (AR) are fundamentally changing the way employees learn and grow. This type of learning provides a futuristic approach to mundane learning systems. It simulates real-world scenarios to upskill employees in a safe and engaging immersive learning environment. These technologies are increasingly being used as performance support tools, especially in industries such as manufacturing, healthcare, and maintenance. It ensures that knowledge is fundamental and relevant to people by facilitating knowledge through expertise. It develops essential skills such as problem-solving, critical thinking, teamwork, and communication.

Contextual Help Systems

You can also use contextual help systems to provide real-time assistance to employees. Contextual help guides users through your product’s functionality with minimal disruption to the user experience. These tools give step-by-step instructions which can guide your employees through tasks and methods. By using your employees can find the information they need to complete their tasks easily.

Social Learning Platforms

Employees can use social learning platforms to learn from their peers. These platforms allow you to share ideas. They are different from traditional learning management systems (LMSs) used by organizations. They enable their users to interact on social media platforms like Facebook, LinkedIn, or Instagram by sharing images, videos, infographics, etc. Social learning platforms can be beneficial for remote employees. It is the best alternative or those who want to supplement their traditional classroom training with online collaboration.

Performance support tools are crucial for the effective development of your employees. Are you going to implement them in your organization? If yes, how? Let us know in the comments below.

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Examples of performance support tools Infographic

Frequently Asked Questions (FAQs)

What does performance support mean?

Performance support makes sure that employees receive the exact information they need in order to complete a specific task. It creates a learning occasion at moments of importance.

What is an example of a performance support system?

EPSSs is an example of a performance support system. They can be accessed from anywhere with an internet connection, making them a convenient and flexible way to provide performance support to employees.

What are the benefits of performance support tools?

Performance support tools are the best alternative for those who want to supplement their traditional classroom training.