Performance Support and Bad Design

Clark Quinn

Here’s a story about where performance support would’ve made a task much easier. The other day, I had a classic need for performance support. The support section of the site did list the error codes, but numerically, not by icon.

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

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3 Signs You Need a Performance Consulting Professional

Infopro Learning

Boosting workforce performance is a high priority for organizations in nearly every industry. Which makes sense if you consider that even a small boost in employee performance can increase your organization’s revenue. What is Performance Consulting?

ID Support Thyself

Clark Quinn

Here, I look at tools, asking IDs to ‘support thyself’ As usual, the transcript: One of the things I do is help organizations improve their design processes. I expect that most orgs do have process support, but…baking in learning science seems not to be there.

Developing a Results Driven Curriculum

PA G E 1 0 3 Define the performance goals and. design a curriculum solution that: • has a clear goal tied to a well- articulated business problem, • meets the needs of your target. experiences that support and enable change in service. Define the performance goals and barriers.

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. Not only does this eliminate the risk of isolation, it also inculcates the habit of collaboration, knowledge sharing and problem solving. MOOCs facilitate problem-based learning – Peer-to-peer learning is especially pertinent when engaging in problem-based learning.

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective.

Admiring the Problem of Moving to a Performance Paradigm

Living in Learning

AGILE EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support Sustained Capability learning ecosystem learning readiness moments of need performance paradigm performance support We have managed to become unconsciously competent in the "discipline" of Training – not to be confused with the "tactics" of Training.

MOOCs and Performance Support

Your Training Edge

A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Effective performance support is embedded (i.e., Let’s flip the whole dynamic learning and support ecosystem, not just the classroom. ”.

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. Content New Value gomolearning.com @gomolearning A common problem for organizations who. problems for you further down the line. support a worldwide workforce. solved major L&D problems by switching their model to one that.

Mapping the Work Context for Performance Support

Living in Learning

With all the recent press performance support is getting…make that positive press…I’m noticing that we could easily slip into a best practice of admiring the problem of what to do about it. To be a bit less sarcastic, I must clarify that admiration of the problem is NOT a best practice, but it often seems like we manage to do it best.

To Train or Not to Train: Analyzing Performance Problems

Avilar

However, believing that training can solve all behavior and performance problems can set an organization on the wrong path. It may even result in a loss of support for your training program. So how do we know when training isn’t always the answer when an individual, team, or a whole organization is experiencing performance problems? In it, a series of questions helps you walk through a performance issue to determine the best course of action.

Introduction to Performance Consulting

Infopro Learning

In the last couple of years, performance improvement has become a key focus area for organizations across the world. To maintain a competitive advantage and increase their company’s market share, business leaders are increasingly investing in performance consulting. But, what exactly is performance consulting? What is performance consulting? Performance consulting is a process that produces business results by improving the performance of people in an organization.

HOW TO USE LMS FOR PERFORMANCE SUPPORT

Origin Learning

Because we want them to perform better at work. When they have the complete knowledge of their work as well as the problems that they may encounter, they are obviously going to be more productive and fast. An employee encounters a problem. An employee figures out a new way to solve a problem or perform a task. These moments of need provide an easy to follow framework to deliver performance support or just-in-time learning to your employees.

THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. LearnQ : a mobile-based performance support app for our Quality Management System (QMS) that provides an ubiquitous way to access information while on the go.

Supporting Cognitive Performance

Clark Quinn

It’s clear that our brains aren’t the logical problem-solvers we’d like to be. Except that we use intuition even when we shouldn’t, and hard thinking is very susceptible to problems. Yet we need to have reliably good outcomes to solving problems or accomplishing tasks. So, when there’s a problem or task that needs to be accomplished, and it requires some decision making, we should be doing several things.

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

But just because the phrase is overused in blog posts like this one, doesn’t mean it’s not a real problem many people still aren’t addressing. Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support.

How Performance Support Apps Are Faring In Today’s Workplaces

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). Therefore, it is quite natural for these to be touted as one of the best forms of performance support for today’s workplaces.

4 Strategies to Support Learning in the Flow of Work

Tesseract Learning

In a nutshell, the learning activity needs to be part of the workflow or something that helps the employees when they need some support. He or she can quickly access a short course on how to debug a problem. Four strategies to support learning in the flow of work.

How To Curb The Problem Of Productivity Through Performance Management Software

Dan Keckan

Performance Management Software to grow the performance of employees. Employee Performance Corporate eLearning Best Practices Performance Management Performance SupportThis post was first published on eLearning Industry.

Social Performance Support: help your people help themselves

Jane Hart

The recent trend in Performance Support has focused on L&D creating job aids and performance support resources for their people – frequently as a by-product of some online course or programme. But what do people do when they encounter a performance problem in the workplace? Well, most people EITHER Google their problem OR ask a [.].

How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort.

Does Performance Support Always Have to Be a Post-Training Solution?

Living in Learning

It was Flash-based; top drawer content, and we wound up perpetuating performance impact shortfalls with much greater efficiency. We decided that the problem was based upon not being able to get to the “next level” of training. EPSS Learning @ the Point of Work Performer Support LinkedIn new training paradigm PDR Learning Continuum performance supportWe began to blend training with some on-line content. It was good stuff. It was sexy.

How to MOOC: Meaningful Assessment Through Real-World Problem Solving

Your Training Edge

In this new context, assessment is less about compliance than about supporting student learning outcomes and ultimately student success and attainment—directly in the center as it should be.”. So the question becomes “What types of assessment can meaningfully support learning outcomes, success, and attainment in a training and development context?” The answer is the types that best lead to improved job performance.

Supporting Gig Worker Performance

Litmos

In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. One is to substitute performance support for training. As performance consulting tells us, not all problems should be solved by training. Some problems can come from a lack of clear communication of goals, or incentives misaligned with desired performance. Other problems can be lack of resources, or knowledge.

Tips for Managing Performance Improvement

Infopro Learning

I have been pondering on the topic-Performance Improvement. For those reasons, it greatly motivates me to witness this transition from a conventional training mindset to that of a performance improvement mindset. More often than not, organizations seeking to solve a performance issue resort to Training as a solution without analyzing the nature of the problem. Performance Improvement in a nutshell. These are not problems that can be tackled by training alone.

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. An outdated and confusing user interface (UI) only contributes to this problem. A learning portal should be: Inclusive: Your portal design should support diverse communities. Performing analysis and creating a learner persona can help identify what learners truly want and need out of a portal.

Portal 134

Adaptive Learning Performance Support

Ontuitive

It is often a place that our traditional methods and tools of instruction, including more embedded ones such as e-learning, are just not seen as native and intrinsic to the problems our learners are trying to solve every day In a previous blog, Bob mentioned: "The world we live in, or "The New Normal" as I've heard it called lately, is one of constant change making it next to impossible to keep up with through traditional learning methods and design.

Supporting (Gig) Employee Performance

Litmos

In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. One is to substitute performance support for training. As performance consulting tells us, not all problems should be solved by training. Some problems can come from a lack of clear communication of goals, or incentives misaligned with desired performance. Other problems can be lack of resources, or knowledge.

HOW PERFORMANCE SUPPORT APPS ARE FARING IN TODAY’S WORKPLACES

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ) The above quote is from our interview with Charles Jennings. How are companies (big and small) around the world leveraging mobile technologies for performance support today?

Performance equation

Spark Your Interest

think of how you can: Specify and communicate (performance) expectations. Training is never an isolated solution, but works best if it’s supported. Expectations are not the “learning objectives” that are in a course, but a true conversation between manager and direct report, which should include the words “I expect” Often, if training is requested because of a performance problem, you can trace the root of it back to unclear expectations.

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term. First, leaders must define what high performance really is. For example, simply providing customer service is not a high performance attribute.

Admiring the Problems of Our Own Success

Living in Learning

We [Training] have been hugely successful selling the idea that improvements in performance can be driven by training. Discovery & Consulting Learning @ the Point of Work Performer Support Sustained Capability human performance LinkedIn performance gaps training deficiencies training outcomes training paradigm shift work context

Common Startup Growth Problems and How to Solve Them

Your Training Edge

It is not always easy to grow exponentially in a competitive market; having sufficient demand doesn’t solve the problem either. You dig deep into the whys of an issue such as delayed production in order to understand the root cause of that problem.

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term. First, leaders must define what high performance really is. For example, simply providing customer service is not a high performance attribute.

How to Solve Accountability Problems at Work

Pract.us

As a manager, do you struggle with recurring performance problems? Organizational expert Mark Graban points out that accountability can only thrive in an environment of trust and mutual problem solving. In other words, you have to strike a balance between letting your team solve problems on their own and providing the support they need to get there. As Cindy Allen-Stuckey, Founder & CEO of Making Performance Matter asserts, accountability starts with you.