Performance Support and Bad Design

Clark Quinn

Here’s a story about where performance support would’ve made a task much easier. The other day, I had a classic need for performance support. The support section of the site did list the error codes, but numerically, not by icon.

Performance Consulting or Staffing Solutions: How to drive maximum L&D benefits?

Infopro Learning

Training outsourcing has become a popular solution for enterprise organizations this year. Two types of outsourced services that are often confused are performance consulting and staffing. What is Performance Consulting? You have identified a decline in employee performance.

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Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Thing is, solving an ongoing problem typically needs to be approached in a different way. Performance support, also known as job guidance, is one such approach that’s gaining traction in L&D circles and it isn’t just a piece of advice about how to carry out a specific job effectively.

Developing a Results Driven Curriculum

PA G E 1 0 3 Define the performance goals and. PA G E 1 3 4 Surface solution constraints. effective learning solution or curriculum. design a curriculum solution that: • has a clear goal tied to a well- articulated business problem, • meets the needs of your target.

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective.

Does Performance Support Always Have to Be a Post-Training Solution?

Living in Learning

It was Flash-based; top drawer content, and we wound up perpetuating performance impact shortfalls with much greater efficiency. We decided that the problem was based upon not being able to get to the “next level” of training. EPSS Learning @ the Point of Work Performer Support LinkedIn new training paradigm PDR Learning Continuum performance supportWe began to blend training with some on-line content. It was good stuff. It was sexy.

MOOCs and Performance Support

Your Training Edge

A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Effective performance support is embedded (i.e., Let’s flip the whole dynamic learning and support ecosystem, not just the classroom. ”.

THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. How are embedded performance support solutions being used in workplaces around the world?

12 Ways to Get the Most Out of Your Authoring Tool

confusion and find a solution robust. the latest Performance Management Maturity Model. Content New Value gomolearning.com @gomolearning A common problem for organizations who. Solutions. problems for you further down the line. support a worldwide workforce.

3 Signs You Need a Performance Consulting Professional

Infopro Learning

Boosting workforce performance is a high priority for organizations in nearly every industry. Which makes sense if you consider that even a small boost in employee performance can increase your organization’s revenue. What is Performance Consulting?

To Train or Not to Train: Analyzing Performance Problems

Avilar

When an employee does something wrong in their job, a common reaction is to provide training as the solution. However, believing that training can solve all behavior and performance problems can set an organization on the wrong path. It may even result in a loss of support for your training program. So how do we know when training isn’t always the answer when an individual, team, or a whole organization is experiencing performance problems?

HOW TO USE LMS FOR PERFORMANCE SUPPORT

Origin Learning

Because we want them to perform better at work. When they have the complete knowledge of their work as well as the problems that they may encounter, they are obviously going to be more productive and fast. An employee encounters a problem. An employee figures out a new way to solve a problem or perform a task. These moments of need provide an easy to follow framework to deliver performance support or just-in-time learning to your employees.

Supporting Cognitive Performance

Clark Quinn

It’s clear that our brains aren’t the logical problem-solvers we’d like to be. Except that we use intuition even when we shouldn’t, and hard thinking is very susceptible to problems. Yet we need to have reliably good outcomes to solving problems or accomplishing tasks. We can automate it if we totally understand it, but the best solution is to let technology (and design) do what it can, and let our brains fill in what we do best.

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

But just because the phrase is overused in blog posts like this one, doesn’t mean it’s not a real problem many people still aren’t addressing. Using a variety of mediums will make your learning more “sticky,” and you’ll avoid burnout by keeping the learning solution from becoming too repetitive. Mobile learning allows you to deliver on-demand support wherever and whenever learners need it.

The Smart Worker : needs immediate access to solutions to performance problems

Jane Hart

Tweet In the second of a series of blog posts on helping L&D move forward, I look at how we need to help workers gain immediate access to “learning&# that solves their performance problems. In the same way employees want solutions to their performance or learning problems, NOW, and in a mouse-click. Exactly because they can gain one-click access to a range of resources that will give them an immediate solution they need – on the Internet.

BOB MOSHER – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

He is the co-author of two books: Training for Results and Innovative Performance Support: Strategies and Practices for Learning in the Workflow. You are considered to be one of the leading authorities on performance support. The problem was people couldn't get to it.

How Performance Support Apps Are Faring In Today’s Workplaces

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). Therefore, it is quite natural for these to be touted as one of the best forms of performance support for today’s workplaces.

Introduction to Performance Consulting

Infopro Learning

In the last couple of years, performance improvement has become a key focus area for organizations across the world. To maintain a competitive advantage and increase their company’s market share, business leaders are increasingly investing in performance consulting. But, what exactly is performance consulting? What is performance consulting? Performance consulting is a process that produces business results by improving the performance of people in an organization.

How to MOOC: Meaningful Assessment Through Real-World Problem Solving

Your Training Edge

In this new context, assessment is less about compliance than about supporting student learning outcomes and ultimately student success and attainment—directly in the center as it should be.”. So the question becomes “What types of assessment can meaningfully support learning outcomes, success, and attainment in a training and development context?” The answer is the types that best lead to improved job performance.

4 Strategies to Support Learning in the Flow of Work

Tesseract Learning

In a nutshell, the learning activity needs to be part of the workflow or something that helps the employees when they need some support. He or she can quickly access a short course on how to debug a problem. Four strategies to support learning in the flow of work.

Supporting Gig Worker Performance

Litmos

In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. One is to substitute performance support for training. As performance consulting tells us, not all problems should be solved by training. Some problems can come from a lack of clear communication of goals, or incentives misaligned with desired performance. Other problems can be lack of resources, or knowledge.

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

Over the past few months, we’ve talked a lot about the learner experience and learner-centered solutions. These types of solutions are designed with the target learner in mind and focus on learners’ needs. Learning portals are a great example of a learner-centered solution. When designed with learners’ needs in mind, they are an excellent performance support tool. An outdated and confusing user interface (UI) only contributes to this problem.

Portal 134

What are the problems in implementing elearning for students?

Creativ Technologies

This change was pivotal for many institutions because they had to provide students with an elearning LMS platform and create their credentials and monitor their performance. Another problem is elearning creation i.e. how to use the authoring tools to develop such content.

Performance equation

Spark Your Interest

When building your training solutions, it’s really important that you consider how your target audience is going to incorporate this new knowledge or skill into their practice, task or work. think of how you can: Specify and communicate (performance) expectations. Augment your solution with resources. Considering these as part of your overall solution, during the design phase (from the beginning), is a good idea. And solve the actual problem.

Supporting (Gig) Employee Performance

Litmos

In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. One is to substitute performance support for training. As performance consulting tells us, not all problems should be solved by training. Some problems can come from a lack of clear communication of goals, or incentives misaligned with desired performance. Other problems can be lack of resources, or knowledge.

HOW PERFORMANCE SUPPORT APPS ARE FARING IN TODAY’S WORKPLACES

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ) The above quote is from our interview with Charles Jennings. How are companies (big and small) around the world leveraging mobile technologies for performance support today?

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term. First, leaders must define what high performance really is. For example, simply providing customer service is not a high performance attribute.

Common Startup Growth Problems and How to Solve Them

Your Training Edge

It is not always easy to grow exponentially in a competitive market; having sufficient demand doesn’t solve the problem either. You dig deep into the whys of an issue such as delayed production in order to understand the root cause of that problem.

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

Over the past few months, we’ve talked a lot about the learner experience and learner-centered solutions. These types of solutions are designed with the target learner in mind and focus on learners’ needs. Learning portals are a great example of a learner-centered solution. When designed with learners’ needs in mind, they are an excellent performance support tool. An outdated and confusing user interface (UI) only contributes to this problem.

Portal 110

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term. First, leaders must define what high performance really is. For example, simply providing customer service is not a high performance attribute.

10 Common Problems faced by Learners in Online Learning

Raptivity

Best Rapid eLearning Tool eLearning elearning solutions online leaning problems Online Learning tips Raptivity Interactions spice up your online curriculumOne of the key goals of any Instructional Designer, educator or SME of an online course, is to engage learners into the course and help them successfully achieve the learning objectives. They take quite a few efforts towards achieving this goal. However, do those efforts covert into a comprehensive success? Well, not always.

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term. First, leaders must define what high performance really is. For example, simply providing customer service is not a high performance attribute.

Tips for Managing Performance Improvement

Infopro Learning

I have been pondering on the topic-Performance Improvement. For those reasons, it greatly motivates me to witness this transition from a conventional training mindset to that of a performance improvement mindset. More often than not, organizations seeking to solve a performance issue resort to Training as a solution without analyzing the nature of the problem. Performance Improvement in a nutshell. How do I define desired performance?

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance (HP) teams and determine how to make that a reality instead of simply a popular term. But the true definition of high performance leadership (HPL) is going to center on the organization, its needs, and the way it will become a leader in its field.

Webinar Summary: Performance Support and the Future of Learning

Axonify

This past Tuesday, we had the pleasure of hearing from a leading Performance Support evangelist, Bob Mosher. When you build your learning solutions, do they teach swimming or do they prevent drowning? When you last went to the Doctor, did you just ask him or her for medicine or did you outline your problem and await his or her prescription? On slide 12 he shares some design principles for true performance support. Learning Trends Performance Support