What Is Performance Support? And Why Won't People Stop Talking About It?

Dashe & Thomson

Education experts have said for years the important role performance support plays in building competency. Despite the vast evidence, most organizations have made little progress implementing performance support solutions. So what is performance support?

Aligning Performance with Results

Your Training Edge

Aligning performance with results can be achieved with a few overarching steps. By doing this, each person will be clear what his or her role is – and you can truly measure and adjust the organization’s performance at regular intervals.

Myths, Monsters & Performer Support

Living in Learning

Training as a profession has always sort of been in a “sales” role. The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSO

Manager's Role in Learning and Performance Improvement

The Peformance Improvement

What should be a manager’s role in employee learning? In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Anticipation: Set an expectation for performance improvement.

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State of the Front-Line Manager

difference to how your organization performs? how front-line managers perform. how individual contributors perform, increases that show up in engagement, retention, and productivity. say they don’t enjoy the role. support industry dedicated to. Performance up.

Performer Support and the Two-Finger Wave

Living in Learning

In my current role, I work in a virtual environment that is strategically located between corn and soy beans in the rolling hills of southeastern Indiana. You might be asking yourself what any of this has to do with performer support. EPSS Performer Support Sustained Capability just in time learning LinkedIn performance support performer support

Why your Business needs an LMS for Performance Support


I would suggest the use of performance support to extend formal training. Why Performance Support is Crucial for Organizations. Simply put, performance support is a tool basically that supports the performance of employees when it needs.

The Role of L&D in Today’s Talent Strategies

Origin Learning

The ushering in of the Information Age supported by big data has crunched organizations into either being agile or losing out. This has created a new sort of employer-employee relationship that places ‘performance’ at the centre.

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Bloomfire’s Interview on T&D’s Role in Performance Improvement

Living in Learning

The basis for this dialog centers around how the T&D role is being stressed to meet the new learning demands of business and some thoughts on what to do about it. Continuous Learning Performer Support Sustained Capability Technology future of training LinkedIn performance improvement performance support T&D challenges work contextThis is an interview by Bloomfire I participated in almost two years ago that just resurfaced on their blog.

Seven Simple Secrets to Off-the-Shelf Course Success

It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. ? the performance needs of the organization, which will help learners see that these courses. doing to be effective in her role.

The Evolving Role of E-Learning in Corporate Training


“ When training is done well, doors open, skills develop, and performance excellence yields personal and organizational rewards. E-Learning For Learning, Performance Support For Performance : This post by Isha of Knowledge Synonyms Consulting Pvt.

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Top 5 Performance Support Apps for Learning Designers


It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. What are some of the interesting performance support apps available for learning designers in the market today?

What is Performance Support?

ID Reflections

Reading a post on Performance Support from my co-blogger and colleague triggered of the following response: Read on: Performance Support (PS) is, says Tony Karrer, “Making information available to workers instead of forcing them to memorize it. Thus, our programs based firmly on these tenets of PS are created after careful and thorough learner analysis, performance gap study and situational/contextual investigation. When is Performance Support needed?

Enhance Performance Support With Mobile Learning

CommLab India

With increasing evidence to support the statement that we remember only a negligible percentage of what we learn (studies suggest we remember only 3% of what we have learned after 30 days), performance support assumes a crucial role in employee training and development.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

as a result of high performance in pre-management. roles, regardless of what those roles might have been. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” in the seat, driving performance gaps and employee.

L&D’s Role In A Purpose Driven Workplace


This post is inspired by the #ihrchat on Twitter hosted by Dr. Tanvi Gautam and supported by Team #ihrchat. L&D’s Role in the VUCA World. Role of Community Management in Workplace Learning Today.

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The Forgotten Role of Reflection in Learning

Dashe & Thomson

Somewhere along the way,… The post The Forgotten Role of Reflection in Learning appeared first on Dashe & Thomson. eLearning Learning Retention flipped classroom performance support Reflection

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Performance Support Second?

Clark Quinn

I previously argued that social should be our first recourse in addressing performance and learning needs. But also, unless we absolutely need a course, we should look to performance support next. Frankly, the learner ideally gets the minimal amount of help to get past their current gap, and if it’s a bit of information or decision support help, why would you make a course if you can avoid it?

Heading towards high performance

Performance Learning Productivity

Charles is a co-founder of the 70:20:10 Institute , as well as a leading thinker and practitioner in learning, development and performance”. They were filing and scheduling systems for training, with no real support for any flexible learning.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

have the ability deploy video, virtual role-plays, and. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. built into the journey We will judge performance. overall ability to perform the.

How Can “Performance Support” Support Your Organization?


Performance support is a way to extend formal training to the job site, reminding learners of how to apply their formal training to get results. Unlike instructor-led training, performance support is not formal learning.

Learning’s Role in Innovation

CLO Magazine

Provided that learning and development leaders could and should have a central role in innovation, what is the chief learning officer’s responsibility? Appropriately reconciling roles will be a critical determinant of success. What is L&D’s Role? The world has changed.

Performance Management at Deloitte

The Peformance Improvement

Kudos to Deloitte for making a concerted effort to develop a fair, efficient, and useful performance management system for its 65,000 employees. They write: This is where we are today: We’ve defined three objectives at the root of performance management—to recognize, see, and fuel performance.

How can an LMS Support Performance Management?

CommLab India

Performance management is a process through which managers and employees work together to plan, monitor, and review an individual’s goals and overall contribution to the organization. An LMS can support this process through its wide range of features.

Move Beyond Learning to Applying: A Modern Management Development Program

have the ability deploy video, virtual role-plays, and. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. built into the journey We will judge performance. overall ability to perform the.

The Role of Virtual Classrooms in Modern Blended Learning

InSync Training

Initially, virtual classrooms supported a specific, logistical need: delivering content to a live audience in the different physical locations. Live online learning has been a part of the corporate learning mix for nearly two decades.

MOOCs in Workplace Learning – Part 4: Role in Corporate Universities


In the same survey HR and talent executives graded themselves a C-minus for overall performance, citing a large capability shortfall, with 77% of respondents ranking the need to re-skill HR function among the top quartile of their priorities. They will expect and demand to learn differently — social, mobile and cloud will play a big role. This post, as the title says, is about Corporate Universities (CU) and the role of MOOCs therein. The world has gotten complicated.

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Megatrends in MOOCs: #10 The Changing Role of the Instructor

Your Training Edge

We’ve looked at how they can help foster learning organizations, promote lifelong learning, facilitate collaboration, and even provide just-in-time performance support. The 20 th century trainer had two main roles: content creation and content delivery.

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Ideal Job Roles for Digitals – The Person-Technology Fit

Your Training Edge

Bush and Governor of Florida, has supported the Digital Learning Council along with influential high profile members from education, industry, banking and government to encourage the use of e-learning. Digitals can find a good job-person fit and prospects for improvement to the e-government system and its performance as they progress. A recent survey by CareerBuilder informs us that 45% employers now search for candidates on social media websites, compared to 28% in 2008.

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Time-to-Business Impact & the Role EPS Plays

Living in Learning

Embedded Performer Support [EPS] is the discipline we so desperately need to integrate into our Training efforts. AGILE Discovery & Consulting EPSS Learning Ecosystems Learning Readiness Assessment Performer Support Sustained Capability business impact EPS performance consulting performer support time to competency Notice that I did NOT say we should walk away from or stop Training.

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3 – L&D roles to support learning at work

Jane Hart

In the first post in this series I showed the many different ways that people learn at work , and in the second I talked about the activities involved in supporting all the ways people learn at work. Co-ordinating roles . Facilitating roles. Advising roles.

Engagement Lacking? Try Enabling the “DO” at Point-of-Work

Living in Learning

A Training Needs Assessment is NOT going to deliver the mail; however, a Learning Performance Assessment targeting role-specific/task-centric challenges at PoW will reveal sources of frustration otherwise overlooked…defaulting to explanations of failure based on the inability of training to equip the performer to perform…the quality of training…the poor training experience…yada…yada.

Performance Support & Performance Ecosystem

Clark Quinn

Jay Cross has an eloquent post talking about the history of Performance Support, ending of course calling for considering the learnscape. Tony Karrer comments on it in his own post looking at performance support and learning technology. Interestingly, what Jay doesn’t really cover in his history is that Gloria came up with Performance Support to cover up bad interface design. tools into performance support, which is where Tony gets curious.Â

The role technology plays in the knowledge creation process


The following is part two of an excerpt from a knowledge brief by Aberdeen Group : the brief discusses the role that technology plays in the knowledge creation process and the ways in which Learning 3.0

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ASTD Webcast on Manager's Role in Employee Learning and Performance Improvement

The Peformance Improvement

I did a webcast for the American Society for Training & Development (ASTD) on the topic of the manager’s role in employee learning and performance improvement. First, I defined learning in organizations as “acquiring and applying the knowledge, skills, attitudes, and beliefs that help individuals, teams, and whole organizations improve performance.” Supporting learning is not in addition to a manager’s job; it IS a manager’s job.

Measuring & Improving Employee Performance


The lifeblood of your company is employee performance, and if you have employees you know exactly how fluctuating the performance can be from person to person. Soft KPI Examples for Employee Performance: Attitude.

How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems.

Performance support tools for learning – a decentralised strategy

Connect Thinking

There may be a central role in purchasing social media platforms (with stakeholder input). The same can be said about role-based performance support tools. Performance support tools need to be placed in staff workflow, where the ‘need’ arises.

Flipping Training on its Head: Getting Started with a Performance Support Video Solution

Adobe Captivate

Many training departments today are incorporating performance support tools, including the use of micro video, into their arsenals to help their employees perform the work required of their positions. That’s exactly what performance support is.