Myths, Monsters & Performer Support

Living in Learning

Training as a profession has always sort of been in a “sales” role. The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSO

Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledge

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7 Sales Enablement Training Activities For Performance Management Support

Dan Keckan

How can sales enablement training provide your team with Performance Management support to address personal areas for improvement? Sales Training Customer Service Training eLearning eBooks Performance Management Sales Enablement Sales Team

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The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective.

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. the content, and share it with their colleagues, confident that they’re ready for their sales pitch. support a worldwide workforce. 12 Ways to Get the Most.

MOOCs and Performance Support

Your Training Edge

A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Effective performance support is embedded (i.e., Let’s flip the whole dynamic learning and support ecosystem, not just the classroom. ”.

THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. LearnQ : a mobile-based performance support app for our Quality Management System (QMS) that provides an ubiquitous way to access information while on the go.

Performance Support Basics: How to Help at the Moment of Need

Bottom-Line Performance

She’s a new sales rep just starting out in her territory. Oftentimes, organizations have hundreds (or even thousands) of sales aids and reference materials scattered across LMS’s, Sharepoint sites, and other locations. This challenge is not unique to sales reps. To provide adequate support for these learners, trainers need strategies that help them commit knowledge and skills to memory, as well as find and locate key information at the moment of need.

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support. The solutions span from online discovery-based modules to face-to-face training sessions, and even a mobile app with performance support tools and reinforcement activities.

How Performance Support Tools Can Enhance Employee Performance?

Tesseract Learning

The ultimate goal of L&D is to help improve employee performance. To achieve that goal, L&D professional has to sometimes convince the stakeholders that performance support may be a better solution than training. What is Performance Support?

Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact? Relying on a mobile device to aid the sale made the sales associate feel more knowledgeable, not less.

How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort.

Contactless Sales: Remote Sales Enablement

G-Cube

Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology.

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Management Support of Training

Integrated Learnings

This article, which talks about management support and reinforcement of training, made me realize that in design of instruction, we often forget about these critical resources that can either be our harshest critics or our greatest partners – managers. Motivating Management Support. So how do we go about ensuring that managers reinforce and support their direct reports in what they learned through the training event, whether it be eLearning or classroom? By Dean Hawkinson.

Mobilize Your Sales Team via Performance Support

Upside Learning

Mobile Learning Performance Support Upside Learning is bombarded on a daily basis with queries from companies prepared to leverage the capacity of mobile learning via the devices (yes, BYOD is here to stay folks) their people own and check constantly throughout the day. And while there are still some organizations that require more education before moving forward, more and […].

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. Performance support is one good answer. <

4 Reasons to Use Mobile Learning for Sales Performance Support

CommLab India

Mobile learning has gained a plenty of attention in the last few years, making it one of the go-to strategies for sales trainings. This blog highlights four reasons why you should implement mobile learning to improve your sales performance support. eLearning Design mobile learning

8 JIT Training Sales Enablement Tools That Enhance CX

Dan Keckan

This article highlights the top 8 JIT training sales enablement tools that enhance CX. Sales Training Customer Service Training eLearning eBooks Performance Support Tools Sales Enablement Sales Team

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Make Learning Supportive and Available Everywhere

Integrated Learnings

One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. This ties in with thoughts lately that a good bit of online training might better be presented as electronic performance support organized in context. Masie commented that today's top performers in an organization are both seekers of learning and avid networkers.

Moving Away from Traditional Learning: Custom Features Supported by Modern LMS to Deliver Effective Sales Training

G-Cube

Traditionally, organizations used to prefer instructor-led training (ILT) approach to train their sales employees. However, putting learners within a confined classroom for extended hours leads to several drawbacks including high training costs and less workforce productivity, which impact the overall business sales. Training & development of sales professionals is essential to cater to their pertinent learning needs, without affecting their peak sales hours.

Webinar Summary: Performance Support and the Future of Learning

Axonify

This past Tuesday, we had the pleasure of hearing from a leading Performance Support evangelist, Bob Mosher. “I need five days of leadership training … I need an eLearning course on sales skills.” On slide 12 he shares some design principles for true performance support. The post Webinar Summary: Performance Support and the Future of Learning appeared first on Axonify. Learning Trends Performance Support

Webinar Summary: Performance Support and the Future of Learning

Axonify

This past Tuesday, we had the pleasure of hearing from a leading Performance Support evangelist, Bob Mosher. “I need five days of leadership training … I need an eLearning course on sales skills.” On slide 12 he shares some design principles for true performance support. The post Webinar Summary: Performance Support and the Future of Learning appeared first on Axonify. Learning Trends Performance Support

Advanced Mobility: Supporting Knowledge Sharing

Upside Learning

The organisation wanted to leverage the expertise of its star performers. They wanted a way make it easier for their especially successful sales people to share their experiences with others in the […]. Mobile Learning knowledge creation knowledge production knowledge sharing Mobility Performance Support

Why your Business needs an LMS for Performance Support

ProProfs

I would suggest the use of performance support to extend formal training. Why Performance Support is Crucial for Organizations. Performance support is one of the ways to extend formal training to the employees while on the job and letting the learners know how to use their formal training to achieve results. Simply put, performance support is a tool basically that supports the performance of employees when it needs.

Sales Force Performance Support – What Era are You in ?

Stratbeans

Your sales forces went through this really intense sales training, but when the rubber meets the road and they are in the field, there are many questions product sales or other business aspect. As part of sales forces effectiveness and performance support, your subject matter experts have to answer those questions. At times, these queries have its origin in the sales training process (ILT or LMS eLearnings). Performance Support Uncategorized

What Exactly Is Sales Enablement?

Allego

Sales enablement is having a moment. Selling is harder than ever and more organizations are dedicating people, processes, and technology to supporting this critical function. If you work in sales or marketing, chances are you’ve recently heard the term sales enablement.

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Aligning Performance with Results

Your Training Edge

Aligning performance with results can be achieved with a few overarching steps. By doing this, each person will be clear what his or her role is – and you can truly measure and adjust the organization’s performance at regular intervals. The first, and most obvious step you must take when aligning performance with results is to determine concrete results measurement. What are the current performance measurements for individuals in the organization?

How Microlearning Can Improve Your Training Program

Dashe & Thomson

Microlearning Performance Improvement Learning Retention Performance Support Mobile Learning Product and Sales Enablement Employee Training and PerformanceIn a quest for new approaches to training, we are often tempted to turn to the latest trend or technology, thinking one of them must be the golden ticket. One of these new approaches is microlearning, and it’s getting traction, and for good reason.

3 New Ways Docebo Supports Personalized Learning With Artificial Intelligence

Docebo

A hyper-personalized campaign would be to send a push notification to your mobile device on a Wednesday advertising a flash sale on bags. If we’re to consider the way organizations are investing in learning technology , this chart shows us that there is a shift occurring towards those that provide contextual and continuous learning support , while moving away from a focus on training delivery. Your learning platform should provide this kind of support.

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Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) Technologies : Lots of different techs to support an ecosystem.

Using an LMS to Support Blended Learning

B Online Learning

As the continuation for this series of blogs on the how’s and why’s of developing and delivering a good blended learning experience for the learner, we will now delve into the platforms that support the delivery. Most people are aware of the existence and purpose of LMS’s however they tend to view them as compliance platforms and not much else, in fact some vendors in the learning space use this narrow focus and mix it with fear to create their sales dogma “Are you compliant?

7 Ways A Supportive Online Training Culture Improves ROI

G-Cube

A supportive online training culture encourages continual development and professional growth. In this article, I’ll discuss 7 benefits that a supportive online training culture can bring to your company’s bottom line. How A Supportive Online Training Culture Improves ROI. However, there are many ways that a supportive online training culture can improve your corporate eLearning ROI. Human beings are social beings who like to feel supported and nurtured.

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Take Your Sales Training Online and Increase Sales Performance

Docebo

Sales Enablement is key to any business to generate revenue. An organization’s revenue goals are met as a team but the front-runners to accomplish this goal is the sales team. Therefore, training the sales team and ensuring they are informed is imperative. What is Sales training? Sales Training is a process that ensures every customer-facing person has the necessary knowledge, materials, skills, processes, and behaviors essential to close deals.

Sales Training: How to Create High-Performing Teams using an LXP

Origin Fractal LXP

Does it feel like sales training isn’t quite what it used to be? Just a few years ago, your sales training depended primarily on teaching your team better phone skills to close a sale. Sales playbooks have changed. Are you ready to improve your sales training?

Shifting Role of Online LMS in the BFSI Sector: Driving Performance and Improving Sales

G-Cube

In today’s technological era, organizations in the Business and Finance industry are deploying online LMS systems to deliver performance-aided and ROI-aligned solutions. So, banks and other finance companies are shifting their focus towards boosting employee engagement, knowledge retention, organizational performance, and overall ROIs. The deployment of the analytics-driven e-learning platform to automatically track employee performance, generate reports, and measure success. ?

To Enhance Sales Performance, Support ?Cool Tools? with a Sound Strategy

Allego

This week’s post is a recap of Mike Kunkle’s recent webinar: From Sales Enablement to Sales Performance – Moving the Needle on the Metrics That Matter. Mike Kunkle is Founder and Sales Transformation Architect for Transforming Sales Results, LLC. Yet, in some respects, this is the approach many sales enablement professionals follow to improve the performance of their reps. Random Acts of Sales Enablement. The 5 Stages of Sales Mastery.

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The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Ultimate Brain Food: Performance Support by Jolene on January 21, 2011 in Informal Learning , eLearning , mobile learning , performance support In his blog post Social Learning and the Exobrain , Simon Bostok (prolific and thought-provoking blogger at Hypergogue ), declares: The smart people in learning have been talking about shifting pretty much everything to Performance Support.

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