Myths, Monsters & Performer Support

Living in Learning

Training as a profession has always sort of been in a “sales” role. The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSO

7 Sales Enablement Training Activities For Performance Management Support

Dan Keckan

How can sales enablement training provide your team with Performance Management support to address personal areas for improvement? Sales Training Customer Service Training eLearning eBooks Performance Management Sales Enablement Sales Team

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Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledge

Aligning Performance with Results

Your Training Edge

Aligning performance with results can be achieved with a few overarching steps. By doing this, each person will be clear what his or her role is – and you can truly measure and adjust the organization’s performance at regular intervals. The first, and most obvious step you must take when aligning performance with results is to determine concrete results measurement. What are the current performance measurements for individuals in the organization?

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. the content, and share it with their colleagues, confident that they’re ready for their sales pitch. support a worldwide workforce. 12 Ways to Get the Most.

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective.

MOOCs and Performance Support

Your Training Edge

A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Effective performance support is embedded (i.e., Let’s flip the whole dynamic learning and support ecosystem, not just the classroom. ”.

How Performance Support Tools Can Enhance Employee Performance?

Tesseract Learning

The ultimate goal of L&D is to help improve employee performance. To achieve that goal, L&D professional has to sometimes convince the stakeholders that performance support may be a better solution than training. What is Performance Support?

HOW TO USE LMS FOR PERFORMANCE SUPPORT

Origin Learning

Because we want them to perform better at work. Now let us imagine you have a sales associate training program to familiarize your sales associates with the counter check in and check out procedures, on-the-floor tasks that include accessing a database frequently in order to answer customer queries related to product warranties, prices, promotions etc. Let’s say your group of sales associates is a mixed one, it has new recruits as well as existing ones.

Performance Support Basics: How to Help at the Moment of Need

Bottom-Line Performance

She’s a new sales rep just starting out in her territory. Oftentimes, organizations have hundreds (or even thousands) of sales aids and reference materials scattered across LMS’s, Sharepoint sites, and other locations. This challenge is not unique to sales reps. To provide adequate support for these learners, trainers need strategies that help them commit knowledge and skills to memory, as well as find and locate key information at the moment of need.

THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. LearnQ : a mobile-based performance support app for our Quality Management System (QMS) that provides an ubiquitous way to access information while on the go.

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support. The solutions span from online discovery-based modules to face-to-face training sessions, and even a mobile app with performance support tools and reinforcement activities.

Top Benefits of Performance-based Learning via Modern LMS

G-Cube

In today’s modern era, the perfect learning universe comprises of modern Learning Management System (LMS), Learning & Performance Platform (LPP), and Learning Experience Platform (LXP). With shifting focus to deliver ROI-aligned and performance-based learning solutions, the role of LPP for modern corporates is also evolving. The robust performance management platforms offer personalized training content to meet pertinent needs.

Shifting Role of Online LMS in the BFSI Sector: Driving Performance and Improving Sales

G-Cube

In today’s technological era, organizations in the Business and Finance industry are deploying online LMS systems to deliver performance-aided and ROI-aligned solutions. So, banks and other finance companies are shifting their focus towards boosting employee engagement, knowledge retention, organizational performance, and overall ROIs. The deployment of the analytics-driven e-learning platform to automatically track employee performance, generate reports, and measure success. ?

Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact? Relying on a mobile device to aid the sale made the sales associate feel more knowledgeable, not less.

Contactless Sales: Remote Sales Enablement

G-Cube

Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology.

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Take Your Sales Training Online and Increase Sales Performance

Docebo

Sales Enablement is key to any business to generate revenue. An organization’s revenue goals are met as a team but the front-runners to accomplish this goal is the sales team. Therefore, training the sales team and ensuring they are informed is imperative. What is Sales training? Sales Training is a process that ensures every customer-facing person has the necessary knowledge, materials, skills, processes, and behaviors essential to close deals.

How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort.

Sales Training: How to Create High-Performing Teams using an LXP

Origin Fractal LXP

Does it feel like sales training isn’t quite what it used to be? Just a few years ago, your sales training depended primarily on teaching your team better phone skills to close a sale. Sales playbooks have changed. Are you ready to improve your sales training?

5 Steps to Deliver Performance-based Learning for a Successful Training Strategy

G-Cube

For organizations, whether large or small, managing workforce performance is a daunting task. The focus is to deliver performance-based learning solutions that boost workforce engagement, training ROI, and organizational productivity. Effective performance management serves as a viable solution to ensure that learning aligns with pertinent training needs and performance goals. Key Steps to Deliver Performance-based Learning. Conduct performance reviews.

Report: Integrating your CRM and LMS to Drive Sales and Fuel Performance

Docebo

Despite a massive customer base, these CRMs are continually plagued by low adoption among sales teams, according to Patterson’s research. It has tremendous performance capabilities but will never actually get you around the track to your ultimate goal of stronger, faster growth. In his report, “Integrating your CRM and LMS to Drive Sales and Fuel Performance,” Patterson writes that: 70% of organizations saw little positive impact on sales after implementing a CRM.

Mobilize Your Sales Team via Performance Support

Upside Learning

Mobile Learning Performance Support Upside Learning is bombarded on a daily basis with queries from companies prepared to leverage the capacity of mobile learning via the devices (yes, BYOD is here to stay folks) their people own and check constantly throughout the day. And while there are still some organizations that require more education before moving forward, more and […].

2 Proven Strategies for Duplicating Your High Sales Performers

Allego

Today’s post is by Colleen Stanley, President of SalesLeadership , a sales development firm. She is the creator of the Ei Selling System ®, a powerful sales and management training program that integrates emotional intelligence skills with consultative selling skills. She is the author of Emotional Intelligence For Sales Success, now published in six languages, and Growing Great Sales Teams. The first change is developing a sales playbook.

7 Ways to Maximize your Sales Channel Performance with a Powerful LMS

Docebo

A new Docebo publication, “Powering Partner Performance Through Channel Training,” examines the complicated chaos of channel partner networks to reveal common problems and best practices for ensuring healthy partnerships. An LMS can deliver knowledge in a variety of ways to ensure every learner is supported. Channel administrators can setup automatic rewards based on performance and use an LMS to monitor progress and distribute rewards.

How Microlearning Can Improve Your Training Program

Dashe & Thomson

Microlearning Performance Improvement Learning Retention Performance Support Mobile Learning Product and Sales Enablement Employee Training and PerformanceIn a quest for new approaches to training, we are often tempted to turn to the latest trend or technology, thinking one of them must be the golden ticket. One of these new approaches is microlearning, and it’s getting traction, and for good reason.

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. Performance support is one good answer. <

4 Reasons to Use Mobile Learning for Sales Performance Support

CommLab India

Mobile learning has gained a plenty of attention in the last few years, making it one of the go-to strategies for sales trainings. This blog highlights four reasons why you should implement mobile learning to improve your sales performance support. eLearning Design mobile learning

How Training Increases Sales Performance

Digitec Interactive

It can be difficult to pinpoint where exactly an extra 5 or 10% in sales can be churned out. Anyone who works in the sales industry would attest to the fact that it’s a field that requires a lot of skill. If salespeople are not being well supported to stay on pace with the latest changes, then the entire company can suffer from relying on outdated techniques. improvement in performance is enough to see profits from online training.

Significant Reasons why Corporates Choose Performance-led E Learning System

G-Cube

Though the management of learning and management of performance are two different things, they complement each other in many ways. With digitization, organizations are inclined towards delivering performance-driven and ROI-aligned solutions to meet the pertinent needs of all. The powerful learning and performance platforms (LPP) provide personalized training to bridge skills-gaps, increase ROIs, enhance learner performance, and overall uptake.

8 JIT Training Sales Enablement Tools That Enhance CX

Dan Keckan

This article highlights the top 8 JIT training sales enablement tools that enhance CX. Sales Training Customer Service Training eLearning eBooks Performance Support Tools Sales Enablement Sales Team

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Performance Management Tools & Techniques

Gameffective

Performance Management is a vital process for modern organizations. In an enterprise setting, comprised of hundreds or thousands of employees, management cannot afford to wait for the annual review results to assess their employees’ level of performance. Managers need effective performance management tools and techniques set in place to receive on-time and pertinent feedback. Let’s begin by discussing the 5 key practices for performance management.

Performance Management Tools & Techniques

Gameffective

Performance Management is a vital process for modern organizations. In an enterprise setting, comprised of hundreds or thousands of employees, management cannot afford to wait for the annual review results to assess their employees’ level of performance. Managers need effective performance management tools and techniques set in place to receive on-time and pertinent feedback. Let’s begin by discussing the 5 key practices for performance management.

Webinar Summary: Performance Support and the Future of Learning

Axonify

This past Tuesday, we had the pleasure of hearing from a leading Performance Support evangelist, Bob Mosher. “I need five days of leadership training … I need an eLearning course on sales skills.” On slide 12 he shares some design principles for true performance support. The post Webinar Summary: Performance Support and the Future of Learning appeared first on Axonify. Learning Trends Performance Support

Webinar Summary: Performance Support and the Future of Learning

Axonify

This past Tuesday, we had the pleasure of hearing from a leading Performance Support evangelist, Bob Mosher. “I need five days of leadership training … I need an eLearning course on sales skills.” On slide 12 he shares some design principles for true performance support. The post Webinar Summary: Performance Support and the Future of Learning appeared first on Axonify. Learning Trends Performance Support

Why your Business needs an LMS for Performance Support

ProProfs

I would suggest the use of performance support to extend formal training. Why Performance Support is Crucial for Organizations. Performance support is one of the ways to extend formal training to the employees while on the job and letting the learners know how to use their formal training to achieve results. Simply put, performance support is a tool basically that supports the performance of employees when it needs.

Sales Force Performance Support – What Era are You in ?

Stratbeans

Your sales forces went through this really intense sales training, but when the rubber meets the road and they are in the field, there are many questions product sales or other business aspect. As part of sales forces effectiveness and performance support, your subject matter experts have to answer those questions. At times, these queries have its origin in the sales training process (ILT or LMS eLearnings). Performance Support Uncategorized

What Exactly Is Sales Enablement?

Allego

Sales enablement is having a moment. Selling is harder than ever and more organizations are dedicating people, processes, and technology to supporting this critical function. If you work in sales or marketing, chances are you’ve recently heard the term sales enablement.

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