Acorn Labs

NOVEMBER 17, 2022

Increased sales. The results should be obvious from performance reviews, customer feedback and sales numbers—and if not, then you know that either your metrics or training initiatives aren’t aligned to begin with. The Phillips Model. In the Phillips Model, this stage looks at all outcomes on the business, positive and negative.

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ROI Metrics Kirkpatrick Phillips 52

Acorn Labs

NOVEMBER 29, 2022

Consider things like: Increased retention rates Higher customer satisfaction Increased productivity Increased sales Increased profit Reduced turnover. The Phillips Model The Phillips Model of Training Evaluation is similar to the Kirkpatrick Model, only it adds a fifth level of analysis: ROI. That makes your total cost $22,500.

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ROI Metrics Kirkpatrick Phillips 52

Degreed

FEBRUARY 15, 2023

Number two is ROI,” according to a recent article in Chief Learning Officer by analytics expert Jack Phillips and former utility executive Patti Phillips, who together serve as Chairman and CEO of the ROI Institute, respectively. “The number one measure they [senior executives] want to see is a business impact.

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Budget Metrics Phillips Ratio 52

Limestone Learning

MARCH 28, 2024

Phillips, Ph.D., PT: New Research: Training Strategies of Top Performing Sales Teams (Free for ATD members) New research by The Brooks Group shows that setting up your sales team for success in 2024 lies in your company’s approach to sales process adherence, onboarding, sales training and coaching.

Free 81

Free Develop Diversity Training Brandon Hall 81

CLO Magazine

FEBRUARY 11, 2019

On the measurement side, I am thinking of Don Kirkpatrick, who gave us the four levels, and Jack Phillips, who gave us isolated impact for level 4 and ROI for level 5. Of course, there are many more, such as Ken Phillips and John Mattox, and I apologize to all those whom I have not mentioned.

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Phillips Kirkpatrick Management ROI 67

Axonify

FEBRUARY 19, 2016

Peter Sprague – Senior Manager of Sales Effectiveness at Ceridian HCM. Mia Phillips – National Manager of Dealer Education Strategy and Digital Solutions at Toyota. The one word that came to my mind was vibrant. Easy and impactful. I’ll take three words. Kaven Delarosbil – Communication Advisor at Uni-Select.

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Toys Phillips Specialist Project 100

Axonify

FEBRUARY 19, 2016

Peter Sprague – Senior Manager of Sales Effectiveness at Ceridian HCM. Mia Phillips – National Manager of Dealer Education Strategy and Digital Solutions at Toyota. The one word that came to my mind was vibrant. Easy and impactful. I’ll take three words. Kaven Delarosbil – Communication Advisor at Uni-Select.

Toys 100

Toys Phillips Specialist Project 100

Axonify

FEBRUARY 19, 2016

Peter Sprague – Senior Manager of Sales Effectiveness at Ceridian HCM. Mia Phillips – National Manager of Dealer Education Strategy and Digital Solutions at Toyota. The one word that came to my mind was vibrant. Easy and impactful. I’ll take three words. Kaven Delarosbil – Communication Advisor at Uni-Select.

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Toys Phillips Specialist Project 0

CLO Magazine

JULY 12, 2018

Instead, they call for showing the alignment of learning to business goals, focusing on easier-to-measure participant reaction, amount learned and application (levels 1, 2 and 3, respectively, of the Kirkpatrick Model/Phillips ROI Methodology) and finally focusing on employee engagement with learning (consumption of learning and completion rates).

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ROI Phillips Kirkpatrick Director 62

WhatFix

MARCH 31, 2023

For instance, increased sales of a specific product, improved employee performance or engagement, bridging a knowledge gap, attaining loyal customers, etc. For example, say your goal is to transition to a new CRM platform for sales reps to drive sales productivity and eliminate manual tasks.

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Metrics Analytics Track Training 52

Clark Quinn

OCTOBER 6, 2011

conference (well-done, Phillip, Julie, & Leah) was held in conjunction with The Motivation Show, a large conference (dwarfing our little group) and Expo on incentive and recognition programs. First, you have to know that while I understand sales commissions and rewards, because they *work*, I don’t like them.

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Gamification Phillips Sales Behavior 178

CLO Magazine

APRIL 28, 2020

Ken Phillips, founder and CEO of Phillips Associates, (not related to the ROI Institute’s Patti or Jack Phillips) is doing some exciting work using microdata to reduce the scrap rate and increase application.

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Analytics Report Metrics Phillips 101

Limestone Learning

AUGUST 27, 2021

In this session, with David Yesford, SVP of Wilson Learning Worldwide, and Dr. Michael Leimbach, VP of Global Research & Development at Wilson Learning Worldwide, you’ll learn about the Hybrid Sales approach that not only combines virtual and face-to-face interactions but maximizes the value of each. Thursday, September 9, 2021, 12 p.m.–1

Free 129

Free Brandon Hall Develop Diversity Training 129

Docebo

JUNE 2, 2019

Panel discussion with learning leaders from PPD, Explorance and Verizon and also Patti Phillips from the ROI Institute covering how to measure and demonstrate the value of L&D. Patti Phillips, PH.d, Session – Measurements that matter. These were some standout points. Session – The Business Case for Learning.

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Phillips Compliance Training Cognitive ROI 106

CLO Magazine

AUGUST 24, 2013

Jack Phillips, chairman of ROI Institute Inc., Phillips, who started the ROI Institute in 1993 and has written a number of books on the subject, adds a fifth level, return on investment, to the taxonomy. Consider this sales training example. Next, Phillips said the company would determine the lifetime value of a new account.

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Phillips Kirkpatrick Ratio ROI 65

Limestone Learning

NOVEMBER 30, 2021

In this interactive session, Dr. Jack Phillips, Chairman of ROI Institute, will explain the evolution of performance management systems, how they’ve changed and what system owners require in a post-pandemic era, particularly regarding remote employees. How to use scoring tools to ensure absolute consistent sales performance.

Free 119

Free Brandon Hall Authoring Tools Compliance Training 119

Time to Know

JANUARY 20, 2021

Keith Phillips One of the main issues research has shown is the difficulty of providing information or news to front-line employees. As a result, retailers may miss out on valuable, knowledgeable team members, that would help improve their sales or customer experience.

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Communication Phillips News Sales 52

Limestone Learning

JULY 28, 2021

This session, hosted by Dr. Patti Phillips, CEO of ROI Institute, will describe how to measure the value, including ROI, of DEI programs. PT: How to Start or Evolve a Sales Enablement Function That Gets Results Sales enablement is an emerging profession that’s quickly approaching a crossroads with significant ramifications.

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Virtual Classroom Diversity Training Free Authoring Tools 137

Capytech

JUNE 1, 2023

Examples include: Sales performance Customer satisfaction Accident rates Productivity Employee turnover Downtime Error rates In all the above examples, you can compare results before and after the training to measure its impact. The main benefit of the latter is that it assesses knowledge retention.

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ROI Metrics Kirkpatrick Phillips 59

Acorn Labs

OCTOBER 4, 2023

A small enterprise may not have a sales department at the moment, but they may need one as they scale, requiring the development of new sales capabilities. This can include things like increased sales since closing sales capability gaps, but it can also include decreased customer satisfaction since training took place.

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Analysis Develop Metrics ROI 52

Acorn Labs

OCTOBER 4, 2023

A small enterprise may not have a sales department at the moment, but they may need one as they scale, requiring the development of new sales capabilities. This can include things like increased sales since closing sales capability gaps, but it can also include decreased customer satisfaction since training took place.

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Analysis Develop Metrics ROI 52

Limestone Learning

NOVEMBER 30, 2020

ROI Institute’s Chairman, Jack Phillips, PhD, and CEO, Patti Phillips, PhD, are joined by Rebecca L. PT: Tools and Techniques to Break Through Sales and Marketing Silos Companies have experienced huge changes in how they execute on business objectives this year.

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Free Photoshop Augmented Reality Adobe Captivate 78

KnowledgeCity

NOVEMBER 30, 2021

For sales training, for example, you can determine the results by looking at individuals’ sales numbers. The Phillips ROI Model. The Phillips ROI Model builds heavily off of the Kirkpatrick Model.

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Evalution Program Guide Kirkpatrick 52

eLearning Brothers

DECEMBER 18, 2015

“I’m not pleased with your performance this quarter, Mr. Phillips. ” “Could somebody please fax these yearly sales projections to our Tokyo branch? He’s the most powerful executive you’ve seen at this company in years, and the kid’s only eight! I can’t reach the buttons!”

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PowerPoint Corporate eLearning Course Phillips 70

Integrated Learnings

NOVEMBER 30, 2011

That led me to purchase the book, Isolation of Results , by Jack Phillips and Bruce Aaron. For instance, you might plot monthly sales figures from the past two years. Considering a quick example, suppose that a sales team is scheduled to complete an eLearning course on sales skills in June. By Shelley A.

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eLearning Strategy Case Study eLearning Evalution 145

CLO Magazine

MAY 23, 2019

It was a definite,” said Mike Dutter, RVP of Enterprise Sales for U.S. Dutter serves as a mentor in the program, established through a partnership between Military Veteran Partners and B2B sales training company Empire Selling. “When I heard about this particular program, there was only one answer.

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Business Mentoring Oracle Phillips 55

Learnnovators

JUNE 26, 2013

Level 4 Evaluation – Results: The fourth and final level tries to assess training with regards to business results, for example, determining if sales transactions improved after training of sales staff. In essence it is the acid test.

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Evalution Kirkpatrick Compliance Training Attitudes 133

LearnUpon

DECEMBER 2, 2020

By meeting with leaders across Sales, Success, Support, Human Resources, Operations, Marketing, and so on, you can question them on who the audience is, why you are training them, and what metrics should be measured. You can do this by simply opening up communication. Remember to be as specific as possible with your goals. Dr. Jack J.

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ROI Metrics Program Training 54

Limestone Learning

MARCH 1, 2024

This webinar will draw on insights from Ryan Lufkin, VP of Global Academic Strategy at Instructure, and Christopher Phillips, Digital Accessibility Coordinator at Utah State University, to help you design your accessible learning adventures. (Free for ATD members) Embark on a journey into the realm of accessible learning!

Free 52

Free Diversity Training Develop Authoring Tools 52

CLO Magazine

NOVEMBER 28, 2016

For example, consider a sales scenario where a sales learning program’s objective is to increase sales from existing customers by 10 percent in six months. In the evaluation, you track the impact measure, “sales from existing customers.” Phillips is the chairman, and Patti P. Otherwise, you’re wasting your time.

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Business Phillips ROI Sales 32

CLO Magazine

SEPTEMBER 28, 2018

The return on investment concept for learning has been around since Jack Phillips introduced it about 40 years ago. The gross benefit, in turn, depends on the isolated impact of the learning initiative, such as a 2 percent increase in sales due to the learning. The question remains how much sales would have risen without any training.

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ROI Phillips Sales Cost 68

Kapp Notes

NOVEMBER 18, 2009

The RFP has opportunities for product training, sales training, e-learning, hands-on instructor-led elements, multiple languages and follow up training. Welcome and Introductions (12:15 PM) Dr. Karl Kapp and Timothy Phillips (if you had to miss something, this might be it.) and social media solutions. All times are Eastern Standard.

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RFP Phillips Streaming Social Media 147

Learnnovators

JUNE 27, 2013

Level 4 Evaluation – Results: The fourth and final level tries to assess training with regards to business results, for example, determining if sales transactions improved after training of sales staff. In essence it is the acid test. Written by Banshori Bhattacharya. Published on 27-Jun-2013.

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Evalution Kirkpatrick Compliance Training Attitudes 100

Academy of Mine

JUNE 22, 2023

The Phillips ROI Model The Phillips ROI Model expands the Kirkpatrick Model to include a fifth criterion. Trying to increase sales? Learning : How much did the trainee learn? Behavior : Did the new skills and knowledge transfer to their work? Results : What kind of improvements resulted from the training?

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Evalution Guide Metrics Kirkpatrick 40

Clark Quinn

NOVEMBER 22, 2016

I have been a fan of Andrea Phillips Transmedia Storytelling and Koreen Pagano’s Immersive Learning, which I think give good clues about how this might go. An issue that emerged was the business of transmedia, how you might start with a comic to build interest and revenue to fund adding in a game, or a movie.

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Games Movie Player Phillips 0

CLO Magazine

DECEMBER 7, 2018

L&D exists for many reasons, but I suggest the most important reason is to help our organization accomplish its business goals, such as higher sales, increased productivity, reduced costs and greater customer or patient satisfaction. Here we will focus on why impact and ROI are so important. What difference does learning make?

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ROI Discussion Phillips Compliance Training 63

Limestone Learning

FEBRUARY 26, 2021

PT: Powerful Presentation Openings for Successful Sales Meetings Struggling to make an impact with your presentations? PT: Boost Your Team’s Virtual Selling Success Enterprise sales teams that can adapt and respond quickly to changing needs and trends will be well positioned to stay one step ahead of the competition.

Free 96

Free Brandon Hall Authoring Tools Virtual World 96