Usability and Learnability
JANUARY 16, 2009
He ended up with a core list of features that still defines Personal Information Management ( PIM ) today. Portals go wrong not only because they’re so many of them that users can’t figure out where to go, but also because they often are organized according to one persons thoughts, and there are likely to be more than one way to think about the organization. Good portals provide several different ways to browse, and an ability to search as well.