How HR Chatbots Can Improve Employee Self-Service Portals
MAY 14, 2019
Employee self-service portals allow team members to complete a variety of basic tasks, from personal data updates to time tracking and time off requests, without involving HR personnel or human interaction. To be effective, however, an employee self-service portal needs to be user-friendly. Using advanced machine learning and natural language processing programs, an HR chatbot becomes “trained” in an organization’s unique processes and methods.