Allison Rossett

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Needs analysis– something old, something new

Allison Rossett

A client called to talk about ways to use mobile devices to help sales people understand and appreciate a new product they soon will be selling. What must the sellers know and do in order to do right by the product, enterprise goals, and their customers? Are they on board with the new product? Into prior products and systems?

Analysis 168
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Needs analysis– something old, something new

Allison Rossett

A client called to talk about ways to use mobile devices to help sales people understand and appreciate a new product they soon will be selling. What must the sellers know and do in order to do right by the product, enterprise goals, and their customers? Are they on board with the new product? Into prior products and systems?

Analysis 168
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Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. The following screen shows the products that are required to reproduce the celebrity look.

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The Color Becomes Me: More Lessons from Larry

Allison Rossett

Mariah took out the foil, washed and conditioned my hair with quenching products (that’s what she called them, alluding, I think, to the thirst my hair is harboring for nutrients within these products), and then blow-dried my hair. It appears he doesn’t remove foil or wash or dry hair.

Lesson 178
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If Coaching is Good, then E-Coaching is.

Allison Rossett

They are putting coaches in place to help their sales people become productive swiftly. Tweet Coaching continues to be popular. Last week I visited a software company. A few weeks before that it was a retail company. They know that store managers must, must, must serve as coaches for their people.

Coaching 104
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Introducing WorkLearnMobile– it’s all about mobile

Allison Rossett

Check out video-based product knowledge training for the new Blackberry. The trends range from analytics to games, to the flipped classroom, MOOCs, and of course, moble devices. I eagerly dug into the case studies on the site. Augmented reality springs to life through examples.

Mobile 116
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A World Without Objectives– Please NO

Allison Rossett

” “I’m looking at some high production value here, but I can’t judge whether it would work for us or not.” .” “There is so much here that I can’t tell where to focus. Do I need all of it? How do I get to what I need?” The title: Why I hate instructional objectives.