How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. Blog Product Knowledge Training

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service. Product training is no longer a nice-to-have in today’s customer obsessed world.

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Product Training for a Distributed Sales Force

Infopro Learning

How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance.

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service. Product training is no longer a nice-to-have in today’s customer obsessed world.

12 Ways to Get the Most Out of Your Authoring Tool

wanting a better product within a year or. important product demonstration. expert discussing the product, offering insights. related products. the content, and share it with their colleagues, confident that they’re ready for their sales pitch.

Improving Customer Experiences with Product Training

Infopro Learning

Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. This is where product knowledge training comes in.

Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Quality service is one of the critical factors today’s consumers consider before making a purchase. Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time.

Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

How to Accelerate Sales Productivity for Financial Services

Allego

Choosing the right tools is one way to boost productivity, cut expenses, and recover costs in the short- and long-term. This type requires deliberate decision-making that potentially impacts organizational growth and productivity. The Solution: Sales Readiness Platform Allego.

Sales Forecasting

Your Training Edge

The second component of Sales Cycle Management (SCM) is Sales Forecasting. Many times, salespeople and sales managers do not take a realistic view of how many sales they can undertake during a particular time period. This view makes time spent on Opportunity Management less worthwhile, and makes a traditional sales pipeline stale. What are the benefits of Sales Forecasting? But how do you go about creating a sales forecast?

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What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence.

Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. Knowing a product before purchase is related to market education. The post Do we need product evangelists for each product/service?

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service. Product Expertise.

Sales Training Best Practices: Prepare Your Sales Team for Success

QuoDeck

Sales training improves the performance of sales reps that has a direct impact on the bottom line, from product knowledge to sales skills. Therefore, sales enablement training is at the top of the list of areas in which companies invest.

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Sales Analytics

Your Training Edge

But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make.

Differences Between Sales Training Vs Sales Enablement

Cloudshare

What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement.

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The Importance of Customer Service Training

Origin Learning

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning.

Reducing of Time to Productivity

G-Cube

Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry.

5 Ways to Improve Employee Product Knowledge

Infopro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. In today’s digital world, customers have access to more product information than ever before, making them one of the hardest customers to serve.

Sales Performance Analysis

Your Training Edge

Sales Performance Analysis closes the gap on your entire Sales Cycle. Essentially, performance analysis is a deep look back over certain elements of your sales cycle, from Opportunity Management to Account Planning. Looking at the numbers, ratios, and time frames of your sales cycle provides many useful benefits. You can determine if sales goals are too high or too low. Let’s look at how to use sales analysis to close the gap on SCM.

9 Ways to Boost Remote Sales Productivity

Allego

And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning

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Winning With an Evolved Sales Enablement Program

Allego

2020 was a transformational year for sales enablement programs. The challenges caused by COVID-19 launched a boom in virtual selling and an estimated 90% of B2B sales are now virtual. 62% of sales professionals say they’ve lost a sale because they couldn’t meet personally with a buyer.

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Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

Achievement Unlocked: Reduced Time to Productivity

G-Cube

Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries.

The Top 10 Most Important Sales Skills

Ed App

Sales is a cutthroat industry and it takes those armed with the most important sales skills to stay ahead of the competition. And as a sales manager, it’s your responsibility to ensure that your team is set up for real success. Important Sales Skill #2 – Business Acumen.

Sales 81

Sales Training: Product Knowledge, Soft Skills, or Both?

Litmos

A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and trainers, including Richard Harris , Mark Hunter of The Sales Hunter , Andrea Waltz , and Max Altschuler of Sales Hacker. Without fail, all the sales leaders brought up people skills. What is product knowledge? Trust is key to making sales.

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10 Important customer service skills

Ed App

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase.

Improve Sales Training with an LXP

Origin Fractal LXP

This would explain why sales personnel spend 17% of their time prospecting and researching leads. With this in mind, let us go over some of the most important challenges of a sales training strategy: Improving product knowledge. Increasing sales productivity.

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Meeting Financial Services Goals With a Zero-Based Budget

Allego

Many companies, especially financial services firms, use zero-based budgeting to plan for the upcoming year. It’s more difficult than ever for client-facing teams to articulate their value and differentiate their products. Financial Services financial services Sales Enablement

Global Asset Management Firm Empowers Team with Video Sales Training

Allego

Remote sales training can be like threading an obstacle course. There are the hurdles of time zones, Zoom fatigue, and sales rep engagement. This is where video sales training can make all the difference. The Allego video sales training became an instant hit with the audience.

How Online Training can Lead your Sales Team to Success

ProProfs

Someone who will convince you to buy a product that you probably don’t even need. But the bubble burst for me when I got an opportunity to interact with some of the tech industry’s top sales professional. While I kept wondering how the sales mavericks hone their skills, I was told that even naturally adept salespeople need to undergo ‘training’. The ‘gap’ between an excellent sales professional and a poor one hinges on their skills, knowledge and motivation.

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How a Learning Experience Platform Improves Retail Staff Productivity

TOPYX LMS

Employee productivity is important across all industries, especially retail. Retail companies rely on the performance of their staff to generate sales and attract and retain customers. Without a productive workforce, a retail organization can’t survive.

What Exactly Is Sales Enablement?

Allego

Sales enablement is having a moment. If you work in sales or marketing, chances are you’ve recently heard the term sales enablement. With that in mind, I asked our experts to answer five questions about sales enablement: What is Sales Enablement? 6 Sales Tools.

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How To Incorporate Explainer Videos As Part Of Your Sales Strategy

mysimpleshow

Keeping the attention is essential for sales strategy. Using video as part of your sales strategy, you can bring graphics, text, and voice-overs together to create a punchy 30-second clip detailing a topic that would have taken a full article to cover in similar depth.

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Informed Financial Products Sales by Leveraging Game-based Learning

Knowledge Synonyms

Informed Financial Products Sales by Leveraging Game-based Learning. Commissioned studies revealed that their customer touchpoint associates were finding it increasingly difficult to explain the financial products in simple terms without misguiding the customers.

Why You Need to Invest More on Product Knowledge Training

Infopro Learning

so we have decided to only focus on one item in this article: sales training. There are four main sales training categories that companies are investing in; Selling Skills, Product Knowledge, Company Information, and Industry Knowledge. The Importance of Product Knowledge Training. Customers are coming to the table much later in the traditional sales cycle and they are arriving armed with more data than before. Sales Agents. Sales Management.

10 Sales Training Topic Ideas

Ed App

Contrary to what people might think, sales isn’t as easy as it looks. There are certain responsibilities a salesperson has – may it be maintaining client relations or closing a deal – that your team must grasp to become effective in sales. The main goal of sales is to close deals.

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