Curious to know about the 7 major challenges of online product and service training. Online training provides a solution for effective remote training. But the challenges of online training can sometimes create barriers to implementing it properly. But when you understand the issues, you can address them.
Table of Contents
- Here are the 7 major challenges of online product and service training
- Problem 1: Online training is boring
- Problem 2: Learners encounter technical difficulties
- Problem 3: The learners do not have the opportunity to interact
- Problem 4: Learners cannot practice
- Problem 5: The quality of the product and service training is mediocre
- Problem 6: The online course has no impact on your organization
- Problem 7: Online product and service course does not cater to disabilities and special requirements
- Infographics
- Conclusion
Here are the 7 major challenges of online product and service training
Problem 1: Online training is boring
Although online training is meant to solve the boredom of traditional classroom-based learning, this is not always the case. Many eLearning courses contain never-ending materials followed by a long list of multiple-choice questions that fail to engage learners. To prevent learners from getting bored, make sure to find an interactive, dynamic, and fun online product and service training course.
Providers now offer all types of interactive training, with challenges and scenarios, videos, storytelling, gamified solutions, and simulators to ensure practice and game-based training. And you can also offer other incentives, like, an official certificate at the end of a course. It will enhance employee engagement, and participants are more likely to finish the course and, above all, to learn more and better.
Problem 2: Learners encounter technical difficulties
Technical problems are one of the primary obstructions to online training. Some learners need to be up to speed with the new technology. This can be frustrating for them and can completely derail their training experience at worst. There are often compatibility issues (with operating systems, browsers, or devices), the training courses never get off the ground, or the learners need to learn how to continue. This adds to their frustration and downsizes employee engagement. The training experience gets disrupted.
Always choose online courses with a solid and simple script that does not require much internal space or a high-speed Internet connection. Pay attention to the sound quality and try the course on several devices, browsers, and operating systems. In addition, choose online courses with a simple and comprehensive help page and a detailed FAQ section.
Problem 3: The learners do not have the opportunity to interact
Online courses have many advantages, but we must also recognize their limitations. Learners may sometimes get dispirited due to the lack of human communication, the absence of an instructor, and the inability to discuss it with their peers. Sometimes, no matter how enriching it may be, it can become too small for the learners, and they may need a physical space to resolve their queries and practice with a skilled instructor.
One way is to foster personal interaction within the online product and service training as much as possible. You can add webinars, group work, or forums where learners can discuss and resolve their queries. You could also encourage the use of social media in training, thus providing an additional prospect for social interaction and humanizing the training process.
Problem 4: Learners cannot practice
Science has established that the best method to learn is by practicing it. However, many online training courses miss it and focus solely on theoretical content. As a result, learners cannot practice, and the learning process does not reach its full potential. Try to use useful and practical courses that have simulators. So that learners can practice, an essential requirement is that courses are useful and practical. In addition, you should use simulators to ensure they get to practice during the online course. Simulators ensure that your learners put their new knowledge and skills to practical use.
Problem 5: The quality of the product and service training is mediocre
With the information overload of today’s world, with thousands of free online resources and powerful platforms such as Wikipedia, YouTube, and Google, course content must be excellent and of the highest standard. Nevertheless, many learners end up frustrated when they discover that they can learn more independently than with the simple, mediocre courses offered by their companies or institutions. Remember: you must be better than Google. So only go for the very best.
Problem 6: The online course has no impact on your organization
Sometimes, eLearning can overcome all the above problems. The learners accessed the training platform, did not encounter any technical problems, completed the course within the deadline, and could practice what they learned. However, what impact did the online training have on your organization? Did it improve your company’s human capital?
Many eLearning tasks fail for the simple reason that they do not have an impact on the organization overall. Therefore, always align online product and service training courses with your organization’s objectives and measure them. Before launching the training, you must be clear about your learning goals and why you want your learners to take this online product and service training course. The essential thing is that the training is aligned with the organization’s interests. Therefore, you should choose materials that contribute to the organization’s general goals.
Problem 7: Online product and service course does not cater to disabilities and special requirements
Some learners may have problems with online training due to disabilities or learning difficulties. For instance, those with hearing or sight impairment will need help navigating self-paced online learning. Take a good look at your content to see if it is accessible to everyone. For example, make sure you provide alternate options like keyboard shortcuts for point-and-click exercises. Also, add captions to your video and audio resources. And include voice-over descriptions of text and graphics.
Infographics
7 challenges of online product and service training Infographics
Conclusion
Now that we have discussed some of the top techniques you can apply to online product and service training, we hope it will help your organization’s overall training journey. We will love to hear your comments below if you have further questions or suggestions on effectively conducting online product and service training! Here is an article that can provide you more information
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