Clark Quinn

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Service Providers - How Do You Find Good Ones

Clark Quinn

Within a few hours of each other, I received two requests for referral to service providers. One request was for eLearning development providers from fairly large 5,000+ employees based in the US. Likely they would want to have a provider who is fairly local, but not sure about it. That would be MUCH appreciated!

BrainVisa 100
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Modeling mental models

Clark Quinn

It’s that latter that provides the instructional value. Providing them with a model for the domain, e.g. interpersonal relations (c.f. Thus, the best approach is to provide a good model up front, and demonstrate its use. Further, in general, we provide them before we give practice in most cases.

Wikipedia 182
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Accreditation?

Clark Quinn

In the former case, we have a legal responsibility to provide guidance. In the latter case, we provide the best guidance, but of course the organization isn’t obliged to comply. A small offering of a particular course might benefit from an independent advisory board, which provides some oversight.

Pedagogy 242
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One may not be enough

Clark Quinn

What she did, however, is provide a rich suite of potential barriers, along with solutions, and suggest that you may need to address more than one. You might address learning, provide job aids, ensure incentives are aligned, prepare supervisors, and more. She was more focused on making the learning design succeed.

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Give us the right info!

Clark Quinn

Which were ‘provide information’ and then a listing of content! Sure, we’ll ask these questions through the mechanisms they provide, and it shows we know what we’re talking about. However, too often what’s given doesn’t give enough to actually propose a solution. What do I mean?

vendor 205
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Where are we going most wrong?

Clark Quinn

Another possibility is that we’re not providing the right support. We’re not providing useful models and examples instead of a content dump with what’s to hand. We might fail to do the proper performance consulting. Thus, we’d be developing learning solutions that aren’t going to meet the need.

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The case for model answers (and a rubric)

Clark Quinn

This was good practice, but how to provide feedback? This is on top of providing the ability to respond in richer ways that picking an option out of those provided. Ultimately, we allowed learners to record their answers, then listen to their answers and a model answer.

CD-ROM 283