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Announcing new partnerships with Dell and PepsiCo and new entry-level Professional Certificates from CVS Health, Fractal Analytics, and Tableau 

Coursera

PepsiCo’s new Specialization provides insights from global leaders at PepsiCo, Arizona State University, and The Nature Conservancy about water governance, infrastructure, sustainability, and corporate responsibility. Through hands-on projects, learners will apply what they learn by practicing selling IT services. “IT

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How Industry Micro-Credentials Are Transforming Higher Education 

Coursera

These certificates can be offered as non-credit options or integrated into the curriculum for credit, providing flexibility in implementation. Among these include the University of Arizona, which offers Professional Certificates as a free, co-curricular opportunity.

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Why Accessibility Matters in Online Learning

CourseArc

Additionally, the IDEA Act evaluates the actions of educational institutions in providing needed services to students with disabilities or special needs. Notable examples include Arizona State University , Atlantic Cape Community College , Harvard University , and Massachusetts Institute of Technology.

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Online Enrollment Process: Advantages & Best Practices

Think Orion

It provides real-time updates, and documents are only submitted once all the information is provided. For example, Arizona State University offers a comprehensive support service with an enrollment coach that guides the student throughout the online enrollment process. Source: Arizona State University 5.

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The Building Blocks of Service Level Agreements

Training Industry

Best practices dictates that a good agreement between a buyer and seller should include a service level agreement (SLA) as part of that agreement. For example, asking if the seller provided good customer service is not a measurable result. Instead, asking if the seller’s customer service representatives scored a minimum of 3.5

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Why companies must consider a strategic approach to employee education

CLO Magazine

Office support, food service, production work, customer service and retail sales jobs are most vulnerable. Meanwhile, the fields of healthcare, STEM occupations, creatives and arts management, and business and legal services are expected to create new job opportunities. by the year 2030.

Education 101
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My Twitter hero

E-Learning Provocateur

Soon after, I finally got around to reading 3 Examples of Stellar Social Media Customer Service. The article stated: One customer, Jennifer Hellum, sought customer service after the glass top on her Pottery Barn table shattered in the extreme Arizona heat last summer. Is this what customer service has come to?

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