Jane Hart

APRIL 24, 2012

PKM is also a key skill of being an effective autonomous learner – as we can see from the many individuals who are already organizing and managing their own personal learning strategies in the organization – and consequently a key aspect of BYOL (Bring Your Own Learning).

PKM 196

PKM Social Learning Social Communities of Practice 196

CLO Magazine

MAY 1, 2017

Some gentle-voiced person tasked with handling customer complaints asks what exactly happened and what they can do to help. When employees are in the right positions and doing their work skillfully, they’re helping drive business results. Tags: branding , learning , strategy. Sometimes the company responds.

Social Media 54

Social Media Customer Service Camera Culture 54

Tony Karrer

JANUARY 20, 2009

I'm particularly drawing on both personal experience and on experience with the work skills workshops we are offering. At the start of these workshops, we put people into remote work teams. Real-time Voice I have had great success with a number of tools. See: Quick Start Guide for New Skype Users.

Collaboration 100

Collaboration Wiki Ning Social Networks 100