In the age of artificial intelligence, software can crunch numbers in a heartbeat and an agent can automate manual processes, but are they crunching the right numbers and automating the right processes?
To answer this question, we need to ensure the technology is solving the right things, and solving them right.
That’s the premise of a “super skill” that I identify via my article in eLearning Industry.
E-Learning Provocateur 
‘He aha te mea nui tea o? He tangata, he tangata, he tangata!’
What is the most important thing in the world? It is people, it is people, it is people!’
Maori proverb.
Love it Peter, thanks for sharing.