The beauty of customer education
E-Learning Provocateur
MARCH 18, 2024
Beauty is in the eye of the beholder, and I beheld much to admire in a recent podcast in which Hayley Curcio, Head of MECCAversity, shared the iconic retailer’s approach not only to training its workforce but also to educating its customers. The host Marnina Diprose set the scene aptly: As an expert “we assume that people will just get what we’re saying, without the context of us being in the industry or being educated for multiple years.” To which Hayley added: “It
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