A New Start in Healthcare

Fiona began her first day as a nurse at Mercy General Hospital – a mix of excitement and nerves. As she entered the busy hospital, the everyday drama of life and health care had her feeling both inspired and a bit overwhelmed.

Tackling the Digital Challenge

While many might assume patient care to be her biggest challenge, it was Mercy General Hospital’s Electronic Health Record system which Fiona found daunting. Despite her clinical skills, the software’s complexity, with its many menus and procedures, was a lot to take in and Fiona worried about navigating the EHR efficiently.

In her first days on the floor after initial systems training , Fiona struggled to keep up, spending too much time in the EHR updating care plans and notes, entering new orders for tests, treatments and consultations and preparing for shift handover. Despite more than 20 hours of training, Fiona wasn’t prepared for the speed and accuracy demanded by the job. At a time when Fiona wanted to impress her new supervisor and team, her productivity was much lower than others and her growing frustration in using the EHR effectively was impacting other aspects of her performance. That’s when a co-worker reminded Fiona to use Epilogue Opus, the Digital Adoption Platform that Mercy had implemented with the last big upgrade of their EHR. This platform immediately eased Fiona’s learning curve with contextual help and guidance overlayed on the very tasks she needed to complete, allowing Fiona to learn while doing without leaving her workflow..

Finding a Digital Ally

With Opus, Fiona began to see a way through the digital fog. It offered step-by-step guidance and learning aids that made complex tasks more manageable. While consulting the EHR about a patient’s medication, Opus helped her navigate a complicated process and interface to ensure she provided informed and accurate treatment for her patient.

Growing Confidence

As Fiona became more familiar with the hospital’s software with Opus, she could complete her tasks more quickly and spend more time with her patients. She started to view digital tools not as hurdles but as assets to her caregiving, and a huge time-saver when passing off her notes to colleagues during shift change.

While doing rounds one day,  a critical situation arose and Fiona’s training with Opus allowed her to act confidently to access crucial information with not a moment to lose, earning the respect of her colleagues. This experience was a turning point for their unit, showcasing the powerful potential of integrated technology with patient care.

Looking Forward

Fiona’s journey with Epilogue Opus transformed her approach to nursing. She overcame her initial fears and gained confidence that technology enhanced her ability to provide quality care for patients. 

Fiona’s fictional story is about more than just adapting to new technology. Her story showcases how supportive technology and learning environments can transform an employee’s productivity, satisfaction and attitude. . In the critical field of healthcare, equipping professionals to meet the challenges of their day with confidence can quite literally save lives.