The Role of Building Blocks in Successful Content Management

In today’s business landscape, efficiency is crucial for managing content. Enter reusable content, a game-changing method for enterprise content management. By breaking content into reusable building blocks, companies create an agile and scalable system for delivering information and training to employees. Let’s explore the benefits of this method and how it transforms content strategy in the enterprise.

The Rising Challenge of Managing Multiple Content Sources

As the digital landscape continues to evolve at a rapid pace, organizations are faced with the increasingly complex challenge of managing multiple content sources. From training materials to product user guides, customer support documentation to company policies, the volume of content that learning and development teams must handle can be overwhelming.
 
Traditionally, each piece of content would be created as a standalone document, stored in various locations, and updated individually as needed. This decentralized approach led to inefficiencies, inconsistencies, and a lack of cohesion across different sources of information. In short, it was a content management nightmare.

Enter the building block method – a solution that is revolutionizing the way organizations approach content strategy. By breaking down content into smaller, reusable content components, learning and development teams can create a centralized content repository that allows for more efficient content creation, maintenance, and delivery.

xyleme building blocks

With the building block method, content authors have the ability to create individual content components – such as modules, lessons, or assessments – that can be used and reused across multiple training programs or courses. This eliminates the need to recreate the same content for different purposes, saving time and resources.

Additionally, the building block method enables learning and development teams to easily update content when necessary. Instead of combing through multiple documents to identify where changes need to be made, authors can simply update the relevant building blocks, and the changes will be reflected across all instances where those building blocks are used.

By centralizing content and using reusable building blocks, organizations can also ensure consistency across different training programs or courses. This consistency not only enhances the learning experience for employees but also improves the overall effectiveness of the content.

 

Understanding the Building Block Method: A Solution for Content Strategy

One of the key benefits of the building block method is the ability for content authors to create individual building blocks that can be used and reused across multiple training programs or courses. Instead of recreating the same content for different purposes, authors can simply leverage existing building blocks, saving valuable time and resources.
 

This is especially beneficial when it comes to creating training materials, product user guides, customer support documentation, or company policies. With reusable building blocks, organizations can easily adapt content to different contexts without having to start from scratch.

 

Watch the webinar, 3 Ways a “Building Block” Approach Supports Content Personalization at Scale and explore why content is the key to any personalization strategy and how taking a component-centric building block approach and implementing the right technology tools allow organizations to effectively personalize content, even on a global scale..

Breaking content down into components enables learning and development teams to easily update content when necessary. Instead of combing through multiple documents to identify where changes need to be made, authors can simply update the relevant building blocks, and the changes will be reflected across all instances where those building blocks are used. This ensures that content is consistently up to date, eliminating any confusion or discrepancies that can arise from outdated information.

 
The building block method provides a comprehensive solution for content strategy in enterprise learning and development. It offers a more efficient and scalable approach to managing content, saving time and resources, promoting consistency, and empowering content authors to create high-quality content. By embracing the building block method, organizations can transform their content management practices and deliver more impactful learning experiences for their employees.

Leveraging Reusable Content to Track Usage and Measure Effectiveness

As any enterprise learning and development team knows, creating effective training programs is only half the battle. It’s equally important to track the usage of your content and measure its effectiveness. This is where leveraging reusable content can be a game-changer for your team.
 
Developing in content components is taking a big step toward efficient content management. The ability to create reusable building blocks allows you to easily track the usage of your content across multiple training programs. By incorporating analytics and reporting tools into your content management system, you can gain valuable insights into which building blocks are being used most frequently, which ones are driving the most engagement, and which ones may need to be improved or retired.
 
This level of tracking allows you to make data-driven decisions when it comes to your training programs. Instead of relying on anecdotal feedback or guesswork, you have concrete evidence of what is working and what may need adjustment. You can identify areas where your employees may be struggling or where additional training is needed. This helps you optimize your content, ensuring that it is delivering the intended learning outcomes.
 
Measuring the effectiveness of your content is equally important. By leveraging reusable content, you can easily conduct A/B testing to compare different versions of a building block or module. This allows you to identify the most effective content format, layout, or delivery method. With this information, you can refine your training programs to maximize their impact on your employees’ learning and development.
 
In addition to tracking usage and measuring effectiveness, leveraging reusable content also allows you to easily update and maintain your content based on user feedback or changing industry trends. With a centralized content repository, you can make updates to individual content components, ensuring that all instances of that component are automatically updated, adding a safeguard in place that your content remains relevant and up to date, even as the needs of your organization evolve.

Case Studies: Successful Implementation of The Building Block Method

Let’s dive into some real-world case studies to see how organizations have successfully implemented the building block method in their content strategy. These examples will give you valuable insights into the practical application of this transformative approach and inspire you to implement it in your own learning and development team.

Case Study #1: How Allina Health Cut Content Development Time by 66% with an Agile Reuse & Personalization Strategy
Allina Health is a prominent healthcare provider in Minnesota and Wisconsin that serves over a million patients. The company’s Instructional Design Manager, Deborah Hardison, is in charge of a team of 22 content authors, instructional designers, and supervisors responsible for creating, managing, and delivering content to Allina Health’s numerous individual sites and partners.
 
Since 2014, Allina Health has been partnering with Xyleme to streamline content management for their 11 hospitals and over 100 clinics. However, Hardison’s team has faced some significant challenges. One of these is their inability to personalize content effectively across different locations and audiences. It has been challenging for them to ensure that the content is suitable for the right audience at the right job site. A lack of standardization has made it challenging to guarantee accuracy and consistency across the board.

“Everyone creating the content is on our team and is using Xyleme, so we’ve been able to be systematic about content for the entire system, being able to reuse unique pieces across different sites, learning solutions and experiences — web projects, microlearning, reference guides, procedures, etc. We can now say to a Subject Matter Expert (SME) at one hospital, ‘We already have content on this topic that was created for another customer,’ and save them a lot of time and frustration recreating content over and over again.”

Furthermore, the increased content demands, particularly in response to the Covid-19 pandemic, have been challenging for Allina Health’s understaffed Instructional Design team. They wouldn’t have had the resources to meet these demands if it were not for Xyleme’s presence. “We couldn’t have done it without Xyleme,” says Hardison.
 
To address these issues, Allina Health implemented a sustainable content reuse and personalization strategy by centralizing content management, standardizing the methodology, and using Xyleme to simplify reuse and personalization. This has enabled the instructional design team to personalize content for different job sites with ease. The team can now reuse unique pieces of content across different sites, learning solutions, and experiences, such as web projects, microlearning, reference guides, procedures, etc.
 
As a result, Allina Health can now reuse 84% of its content across the organization. Additionally, content created independently of design in Xyleme allows for formatting, branding, and styling elements to be added with built-in templates, providing a level of consistency and standardization that would otherwise be impossible.
 
“Close to 100% of our content is being created in Xyleme,” says Hardison. “People are starting to notice and appreciate the continuity.”
 
Allina Health’s partnership with Xyleme has allowed them to overcome some significant content management challenges. Their instructional design team can now provide personalized content to different job sites and reuse unique content across the organization, saving time and frustration.

“I estimate we have cut content development time by 66% simply by being able to easily reuse what’s already been created.”

rogers logo
Case Study #2: Rogers Communications Reduces Content Development Costs by 53% with Xyleme CCMS
Introducing Rogers, a leading Canadian communications and media company based in Toronto, Ontario, offering a wide range of services such as wireless communications, cable television, telephone, internet connectivity, and digital content to over 15 million customers.
 
In early 2017, Rogers took a step towards advancing their content strategy by adopting Xyleme’s platform as their core authoring content management solution. This move aimed to improve the quality of their content while increasing engagement and retention levels. Through componentizing their content and incorporating a reuse strategy powered by Xyleme’s industry-leading Component Content Management System (CCMS), Rogers achieved a 53.2% reduction in content development costs.
 
However, Rogers’ constant flow of learning assets that are being produced, curated, updated, and delivered to over 30,000 people, including internal and third-party employees, posed a significant challenge for the company. The need for a centralized and efficient solution became the driving force behind Rogers’ decision to partner with Xyleme.
 
Before adopting Xyleme’s platform, Rogers’ authoring tools and content tech stack were decentralized, making it challenging for the team to maintain consistency across the vast library of content outputs and deliverables. This inconsistency resulted from individual governance and quality assurance guidelines, causing significant duplication and cost inefficiencies in creating and publishing content for various audiences and delivery channels.

"This investment has supported our department’s commitment to reduce operating costs, while also aligning with key elements of our learning strategy focused on building more interactive and engaging experiences for learners across Rogers."

Rogers’ adoption of Xyleme’s XML-based CCMS platform allowed the content team to manage extensive content libraries centrally regardless of the format, audience, or delivery channel. Centralizing content creation, management, and maintenance in Xyleme and transitioning to a reuse-driven, componentized content development strategy simplified and streamlined content reuse, consistency, and up-to-date synchronization.
 
Through Xyleme’s content reuse linking feature, the Rogers team could update a single source component and effortlessly disseminate those changes to all locations and experiences where the individual content component is in use, without the need for copying and pasting.
 
However, the Rogers team was not satisfied with their success. They aimed to maximize author efficiencies within Xyleme by expanding their layout options to include smaller content components. This standardized collection of engaging and interactive content components eliminated the need for traditional tools that limited reuse, responsiveness, and tracking capabilities.
 
This innovative approach to content design and development not only boosted engagement and retention but also saved the company a significant amount of time and resources. By providing their authors with a branded, easy-to-implement, and growing collection of content components, Rogers ensured brand consistency and best practices while streamlining the content creation process.
 
As a result, Rogers achieved not only an improvement in content quality and consistency across the enterprise but also a massive 53.2% reduction in content development costs, from $12,400 to just $5,800 per course, leading to projected savings of over $673,000 in the next three years.

“This process is very agile and time efficient since I can build the course and test components at the same time as [a colleague] is also improving them at his end. There is a huge potential for reuse that does not even need to involve developers.”

Tips to Implement the Building Block Method in Your L&D Team

Now that you’re familiar with the benefits of the building block method and have seen real-world examples of successful implementation, you may be wondering how to implement this transformative approach in your own learning and development team. Here are some tips to help you get started:
  1. Assess your current content strategy: Take a close look at your existing content management practices and identify any pain points or areas for improvement. Are you struggling with managing multiple content sources? Are you spending too much time creating redundant content? Understanding your current challenges will help you better tailor the implementation of the building block method to your team’s specific needs.
  2. Start small: Implementing the building block method can be a big undertaking, especially if you have a large library of existing content. Instead of trying to tackle everything at once, start with a small pilot project or a specific area of your training program. This will allow you to test the effectiveness of utilizing content components in a controlled environment before scaling up.
  3. Involve your content authors: Your content authors are the key players in breaking down content into smaller chunks. Involve them in the process from the beginning and provide training on how to create reusable building blocks. Encourage collaboration and communication among authors to ensure consistency and alignment across different modules or courses.
  4. Invest in a robust Intelligent Content Management System: To effectively implement this approach, you’ll need a centralized content repository that allows for easy creation, maintenance, and delivery of reusable building blocks. Invest in an intelligent content management system that is tailored to your team’s needs and provides features such as version control, analytics, and reporting.
  5. Encourage feedback and continuous improvement: The building block method is not a one-time fix but an ongoing process. Encourage your team to provide feedback on the effectiveness of the reusable building blocks and make continuous improvements based on user feedback or changing industry trends. Regularly evaluate the usage and effectiveness of your content using analytics and reporting tools, and use this data to optimize your training programs.

Implementing the building block method in your learning and development team may require some initial effort, but the benefits in terms of time and resource savings, consistency, and effectiveness of your training programs will be well worth it.

xyleme building block approach

Start by assessing your current content strategy, involve your content authors, invest in a robust Learning Content Management System, and encourage continuous improvement through feedback and data analysis. With the building block method, you can transform your content management practices and deliver impactful learning experiences for your employees.

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