ID Support Thyself

Clark Quinn

Here, I look at tools, asking IDs to ‘support thyself’ As usual, the transcript: One of the things I do is help organizations improve their design processes. I expect that most orgs do have process support, but…baking in learning science seems not to be there.

Performance Support and Bad Design

Clark Quinn

Here’s a story about where performance support would’ve made a task much easier. The other day, I had a classic need for performance support. The support section of the site did list the error codes, but numerically, not by icon.

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Combining Sales Support Tools with Interactive Learning

dVinci Interactive

They are developing eLearning courses that wrap around sales support tools that can be used live with the customer. This combination of training and support makes it easier for a sales rep to succeed. The learner views product demonstrations, digs into case studies, interacts with price comparison calculators, listens to testimonials and learns how to use the sales support tools. The sales support tool includes the same features as the training.

Sales 140

Using an LMS to Support Blended Learning

B Online Learning

As the continuation for this series of blogs on the how’s and why’s of developing and delivering a good blended learning experience for the learner, we will now delve into the platforms that support the delivery. What functions can an LMS give us to support our blended program? What we can glean from this is that, in order for the LMS to support our people, it needs to be flexible in how our people can access and interact with the system.

Leading Successful Change to Remote Training

Speaker: Dr. Britt Andreatta, PhD, CEO, 7th Mind, Inc.

This month, unprecedented numbers of workers have set up offices in their homes, in an attempt to flatten the curve of COVID-19. Meetings that were previously being held in conference rooms have been moved to conference calls and online meetings. Whether you’re managing the impromptu digital transformation of your company, or training new employees at a distance, make time to join Dr. Britt Andreatta former Chief Learning Officer at Lynda.com and author of several books on the brain science of success, as she covers how YOU can train remotely, and effectively, while supporting the flow of work.

Getting Started with Performance Support in Your Organization

Dashe & Thomson

The logic behind performance support is simple. Performance Support Employee Training and Performance Employee Onboarding Learning and Development Training ApproachYou boost learner motivation, while also ensuring that training is reinforced, retained, and applied.

6 Notification Automations to Help with Learner Support

LearnDash

Automation can help you get learners the support they need before they know they need it. In the meantime, here are some examples for notification triggers you can set to help support a struggling learner. Remind a learner of their support options.

ThriveCart Integration With Order Bumps and Upsell Support!

LearnDash

ThriveCart is an online shopping cart solution that has a variety of features, including: Order bumps and up-sells support A/B testing Discounts and coupons Automatic retries for failed payments And much more! The post ThriveCart Integration With Order Bumps and Upsell Support!

What Is Performance Support?

Dan Keckan

Performance support is a relatively new concept, but its application is familiar and it all has to do with memory. Employee Performance Performance Support Performance Support Implementation Performance Support Tools

Faculty Support

Beyond Campus Innovations

Beyond Campus Innovations offers faculty and institutional support in various areas including outsourced instructional design, training in online learning, and support for maximizing existing tools in a learning management system; all to support the creation of an effective learning environment.

Why HR Technology Matters Now More Than Ever

When a crisis hits, HR technology gives business leaders the data, tools, and support to make important business decisions quickly. In this report, Josh Bersin breaks down the 4 key benefits of HR tech and demonstrates through case studies how business leaders can leverage it to solve problems and grow. Download this report to learn more!

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

Myths, Monsters & Performer Support

Living in Learning

EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSOTraining as a profession has always sort of been in a “sales” role. Selling the shift from classroom training to on-line e-learning, and then back again as a compromise to protect a draft pick and a player to be named later. We sold sexy flash-based on-line courses. We sold the need for a big honking LMS.

Why A Micro Content Strategy Works And How Brain Science Supports This Learning Method

Dan Keckan

Microlearning ties into the wiring and function of the human brain. No matter the various learning styles and preferences, learning in smaller bites works. This article examines the connections between MicroLearning, brain science, attention spans, and Just-In-Time delivery.

Anatomy of Digital Performance Support (DPS) Integration

Living in Learning

What must come first is establishing a “human infrastructure” capable of wielding several key components: Data Analytics Discovery & Consulting DPS LES Performance Assessments Performance Support Performer Support Technology Tin Can xAPI EPS EPSS performance supportA common misconception is treating DPS as a technology solution and finding some application(s) where to apply it.

3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

Learning management customer support - Gyrus

Gyrus

Learning management excellent customer support and have designed a support system that delivers it

Supporting Work

Clark Quinn

I was thinking about this in terms of the ways in which L&D can support this process, and started noting the ways in which we can help besides courses. I broke it up into two different forms of support: direct, and supporting the associated skills. The point is two-fold: we need to recognize how people actually act in the world, and we need to then find ways to support all the points of need, not just the ones we can design a course for.

4 Strategies to Support Learning in the Flow of Work

Tesseract Learning

In a nutshell, the learning activity needs to be part of the workflow or something that helps the employees when they need some support. Let us now look at four strategies that can help you support learning in the flow of work. Four strategies to support learning in the flow of work.

How right-fit frontline support helps top grocers stay competitive

Axonify

When Jim Donald joined Albertsons as CEO in 2018, he was tasked with a steep mandate: fix revenue and margin, update technology and take the company public after two previous misfires.

3 Guiding Principles to Support the Human Dimension in Learning

Speaker: Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting

Join Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting, for her exclusive session where she will be discussing the 3 guiding principles for the future of learning, and how these can affect the design of work in organizations.

Embedded Performer Support [EPS] Implies Intentional Design

Living in Learning

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem.

7 LMS Support Services - What kind of support should be included with your LMS?

Gyrus

You may not typically place a lot of emphasis on the support service options when evaluating LMS vendors

Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledge

What Is Performance Support? And Why Won't People Stop Talking About It?

Dashe & Thomson

Education experts have said for years the important role performance support plays in building competency. Despite the vast evidence, most organizations have made little progress implementing performance support solutions. Often, companies are not sure what performance support is or where to begin. So what is performance support? Performance Supportby Jolene Rowan.

5 Ways Talent Development Makes Your Company Unbeatable

As an HR leader, your goal for talent development is to create an environment where everyone is motivated and supported to achieve a shared vision of success. By investing in the right software, you can realize five decisive competitive advantages. To see those advantages, download Paycor’s latest guide!

3 Reasons Performance Support Is Vital

eLearning Brothers

It’s time to take a moment and give performance support its due. But first, what is performance support? Performance support can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need. A printed resource guide is an example of performance support, but so is a detailed how-to video. Why is performance support so important? . It reinforces and supports formal training.

Supporting Your ELearning Clients

LearnDash

If you are selling courses, then the support you provide for your customers is perhaps different than the support you would provide if you are designing custom elearning solutions. Depending on the type of elearning work you are doing, here are some tools you can use to make your job easier when it comes to client and customer support. Community forums are also a nice option for providing support.

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

Leveraging 70:20:10 with Performance Support

Living in Learning

AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority.

How HR Can Promote Mental Health at Work (Actionable Advice to Help Your People Thrive)

HR leaders are on the frontlines of a mental health crisis, but the topic can still be taboo—or at least something that’s only talked about reluctantly. What can HR do to help? Download our latest guide to learn the 4 ways you can support the mental health of your employees and identify warning signs of burnout.

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Performance support, also known as job guidance, is one such approach that’s gaining traction in L&D circles and it isn’t just a piece of advice about how to carry out a specific job effectively. Five Ways Performance Support Increases Productivity. Performance support and working are one and the same.

Why You Need More Performance Support Tools

Allencomm

Trends in technology and eLearning are creating a greater demand for the bite-sized information and knowledge conveyed by performance support tools. The post Why You Need More Performance Support Tools appeared first on AllenComm. Corporate Training performance support tools

Performance Support: Gimme Three Clicks!

Living in Learning

70:20:10 AGILE Change Leadership EPS readiness assessment EPSS Learning Ecosystems MOOCs Performance readiness assessment Performance Support Performer Support Sustained Capability EPS intentional design moments of needCritical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology.

7 Ways Managers Can Support Women in Leadership Roles

KnowledgeCity

Effective leaders are aware that the amount of support employees receive from management is a contributing factor, as well. Why Women in Leadership Need Support. 7 Tips for Supporting Women in Leadership. Supporting Women in Leadership Is an Opportunity For All.

How HR Can Promote Mental Health at Work: Actionable Advice to Help Your People Thrive

HR leaders are on the frontlines of a mental health crisis, but the topic can still be taboo—or at least something that’s only talked about reluctantly. What can HR do to help? Download our latest guide to learn the 4 ways you can support the mental health of your employees and identify warning signs of burnout.

Supporting the Learner-To-Performer Continuum

Living in Learning

Training was never intended to support a Performer in their work context. Training is not designed to be agile enough, or flexible enough to adapt to diverse needs, or accessible enough at the moment of need to support a workforce trying to be resilient and responsive in the pursuit of flawless performance. We are being thrust into an environment where we have an extended mission to satisfy needs of a dynamic learning and support ecosystem.