Supporting Employees is Not the Same as Supporting People

The Simple Shift

community #management Collaboration leadership performance support social learningClients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. – Richard Branson It’s hard to argue with such sentiment, especially when most who read this are employees. But what does “take care of” mean exactly? For most it’s seen as a warm […].

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Five Ways Performance Support Increases Productivity. Performance support and working are one and the same.

3 Reasons Performance Support Is Vital

eLearning Brothers

It’s time to take a moment and give performance support its due. But first, what is performance support? Performance support can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need.

Using Mobility for ‘Live’ Performance Support

Upside Learning

All the tasks in this cluster can benefit can from ‘live’ performance support. Mobile Learning live performance support Mobile Performance Support Mobility Performance SupportWe came across an interesting cluster of tasks at the workplace. Let’s take a look at the task types first so you can see if your organisation can relate to such work! Recurrent, Small or Standalone Tasks Some lines of work involve […].

Translating Customer Education Success into Business Impact

Anatomy of Digital Performance Support (DPS) Integration

Living in Learning

What must come first is establishing a “human infrastructure” capable of wielding several key components: Data Analytics Discovery & Consulting DPS LES Performance Assessments Performance Support Performer Support Technology Tin Can xAPI EPS EPSS performance supportA common misconception is treating DPS as a technology solution and finding some application(s) where to apply it.

Supporting Your ELearning Clients

LearnDash

If you are selling courses, then the support you provide for your customers is perhaps different than the support you would provide if you are designing custom elearning solutions. Community forums are also a nice option for providing support.

Supporting Gig Worker Performance

Litmos

One is to substitute performance support for training. Checklists have been used robustly to support performing all the steps. In addition to the fixed tools of the past, we have newer capabilities supported through digital technology. It’s contextual support.

The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. Instead, I intend to explore the relationship between learning and performance support , with the former considered in its informal context.

Myths, Monsters & Performer Support

Living in Learning

EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSOTraining as a profession has always sort of been in a “sales” role. Selling the shift from classroom training to on-line e-learning, and then back again as a compromise to protect a draft pick and a player to be named later. We sold sexy flash-based on-line courses. We sold the need for a big honking LMS.

How Customer Education and Support Can Solve Each Other's Biggest Problems

Research shows that 48% of support inquiries at technology companies are “how-to” in nature. Rather than spending time triaging software issues or substantial customer problems, support teams are constantly providing customers with user tutorials.

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching.

Advanced Mobility: Supporting Knowledge Sharing

Upside Learning

Mobile Learning knowledge creation knowledge production knowledge sharing Mobility Performance SupportOne of the world’s largest technology solutions providers (offering enterprise software and hardware solutions) had come to us with an interesting training requirement. The organisation wanted to leverage the expertise of its star performers. They wanted a way make it easier for their especially successful sales people to share their experiences with others in the […].

Supporting (Gig) Employee Performance

Litmos

One is to substitute performance support for training. Checklists have been used robustly to support performing all the steps. In addition to the fixed tools of the past, we have newer capabilities supported through digital technology. It’s contextual support.

HOW TO USE LMS FOR PERFORMANCE SUPPORT

Origin Learning

These moments of need provide an easy to follow framework to deliver performance support or just-in-time learning to your employees. Another thing to be kept in mind when providing performance support is, that the assistance should be extremely readily available.

12 Ways to Get the Most Out of Your Authoring Tool

support a worldwide workforce. 12 Ways to Get the Most. Out of Your Authoring Tool gomolearning.com @gomolearning eBook 1 11Index: Table of contents What should you look for and expect. from a modern authoring tool? saturated market, we’ve designed. this ebook to help you cut through the.

When performance support trumps learning

Clive on Learning

In the past year, I have worked with clients on a number of projects in which the sole focus has been supporting employees in adapting to a change by providing resources that they could access at the point of need – a process that we normally call ‘performance support’.

MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. I have been writing about MOOCs and the characteristics of MOOCs in my last few posts.

POINT-of-WORK: Where to Look for Performance Support ROI

Living in Learning

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic.

5 Reasons to Use Mobile Learning for Performance Support

Origin Learning

We are in the age of mobile devices and every business avenue is now thinking of innovative methods to train its workforce and ways to support them on the field. Now isn’t this reason enough to bank on mobile devices to impart performance support?

State of the Front-Line Manager

support industry dedicated to. and supporting front-line managers. support your front-line managers, you. Adept at supporting their people. experience supports) that the 80/20. support to their staff. support she receives. State of the.

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.

9 WAYS TO SUPPORT LEARNERS THROUGH THEIR MOBILE DEVICES

Learnnovators

The post 9 WAYS TO SUPPORT LEARNERS THROUGH THEIR MOBILE DEVICES appeared first on Learnnovators.

PERFORMANCE SUPPORT:  Start with a Learning Performance Assessment

Living in Learning

Given the report was focused on LMS I wondered if “learning technology” was code for LMS and performance support technology would remain separate and apart from learning strategy. 70:20:10 DPS DRIVER EPSS Five Moments of Need Learning Performance Assessment Performance Assessments Performance Support point of work Sustained Capability performance support

Performance Support Tools From Quick Reference Guides To Mobile Apps

Dashe & Thomson

But, what is Performance Support? "A A tool or resource, ranging from print to technology-supported, which provides just the right amount of task guidance, support, and productivity benefits to the user, precisely at the moment of need." – Marc Rosenberg. Performance Support

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

such as using technology to support structured. we’re using to support this journey. eLearning and supporting. support from the individual’s manager, and, of. Create support and guidance for the.

Supporting Work

Clark Quinn

I was thinking about this in terms of the ways in which L&D can support this process, and started noting the ways in which we can help besides courses. I broke it up into two different forms of support: direct, and supporting the associated skills.

Embedded Performer Support [EPS] Implies Intentional Design

Living in Learning

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem.

#LSCON performance support panel

Challenge to Learn

Panel about performance support. They were in agreement most of the time. it is about changing behavior, in the workplace, by using context and without interfering in the work. Here is my mindmap. e-Learning

Provide Post Training Event Support

LearnDash

However, there was very little post-training support in place. I often write about how much time is involved with creating a good online course. Well, the same is true for live training events. Multiple day workshops take an immense amount of preparation.

Move Beyond Learning to Applying: A Modern Management Development Program

such as using technology to support structured. we’re using to support this journey. eLearning and supporting. support from the individual’s manager, and, of. Create support and guidance for the.

Performance Support: Gimme Three Clicks!

Living in Learning

70:20:10 AGILE Change Leadership EPS readiness assessment EPSS Learning Ecosystems MOOCs Performance readiness assessment Performance Support Performer Support Sustained Capability EPS intentional design moments of needCritical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology.

Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledge

Supporting Virtual Learners

LearnDash

The other is how well you support learners who take your online courses. It is at this point that your program will need appropriate avenues for support. If you are offering online courses to the public or internally make sure you have a system in place for supporting your learners.

Supporting Your Firestarters

CLO Magazine

To capitalize on the energy of your organization’s firestarters, you must institute a culture of support for them. Here are four roles supporters can play to ensure firestarters achieve the greatest impact. A culture of support emphasizes these four roles.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

effective training and support. development offerings readily available today: • Asynchronous On-Demand: You purchase access to a library of training, resource materials, and support materials. and support from their manager. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR.