What Is Performance Support?

eLearning Industry

Performance support is a relatively new concept, but its application is familiar and it all has to do with memory. Employee Performance Performance Support Performance Support Implementation Performance Support Tools

Faculty Support

Beyond Campus Innovations

Beyond Campus Innovations offers faculty and institutional support in various areas including outsourced instructional design, training in online learning, and support for maximizing existing tools in a learning management system; all to support the creation of an effective learning environment. So how does BCI support higher education faculty and staff?

3 Ways to Support Employee Career Development

InfoPro Learning

Your people are the foundation of your business success. What better way to acknowledge the important role your employees play in your organization than by celebrating National Career Development Day! November is the 53rd annual National Career Development Month with Nov.

5 ways we can all support the frontline

Axonify

We typically look at frontline training and support from an organizational perspective. Axonify exists to help you give frontline employees the support and tools they need to do their best work every day.

Why HR Technology Matters Now More Than Ever

When a crisis hits, HR technology gives business leaders the data, tools, and support to make important business decisions quickly. In this report, Josh Bersin breaks down the 4 key benefits of HR tech and demonstrates through case studies how business leaders can leverage it to solve problems and grow. Download this report to learn more!

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

Myths, Monsters & Performer Support

Living in Learning

EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSOTraining as a profession has always sort of been in a “sales” role. Selling the shift from classroom training to on-line e-learning, and then back again as a compromise to protect a draft pick and a player to be named later. We sold sexy flash-based on-line courses. We sold the need for a big honking LMS.

Learning management customer support - Gyrus

Gyrus

Learning management excellent customer support and have designed a support system that delivers it

Anatomy of Digital Performance Support (DPS) Integration

Living in Learning

What must come first is establishing a “human infrastructure” capable of wielding several key components: Data Analytics Discovery & Consulting DPS LES Performance Assessments Performance Support Performer Support Technology Tin Can xAPI EPS EPSS performance supportA common misconception is treating DPS as a technology solution and finding some application(s) where to apply it.

Supporting Work

Clark Quinn

I was thinking about this in terms of the ways in which L&D can support this process, and started noting the ways in which we can help besides courses. I broke it up into two different forms of support: direct, and supporting the associated skills. The point is two-fold: we need to recognize how people actually act in the world, and we need to then find ways to support all the points of need, not just the ones we can design a course for.

3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

Embedded Performer Support [EPS] Implies Intentional Design

Living in Learning

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem.

3 Reasons Performance Support Is Vital

eLearning Brothers

It’s time to take a moment and give performance support its due. But first, what is performance support? Performance support can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need. A printed resource guide is an example of performance support, but so is a detailed how-to video. Why is performance support so important? . It reinforces and supports formal training.

Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledge

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Performance Support: Gimme Three Clicks!

Living in Learning

70:20:10 AGILE Change Leadership EPS readiness assessment EPSS Learning Ecosystems MOOCs Performance readiness assessment Performance Support Performer Support Sustained Capability EPS intentional design moments of needCritical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology.

POINT-of-WORK: Where to Look for Performance Support ROI

Living in Learning

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic.

Leveraging 70:20:10 with Performance Support

Living in Learning

AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority.

7 LMS Support Services - What kind of support should be included with your LMS?

Gyrus

You may not typically place a lot of emphasis on the support service options when evaluating LMS vendors

Leading Successful Change to Remote Training

Speaker: Dr. Britt Andreatta, PhD, CEO, 7th Mind, Inc.

This month, unprecedented numbers of workers have set up offices in their homes, in an attempt to flatten the curve of COVID-19. Meetings that were previously being held in conference rooms have been moved to conference calls and online meetings. Whether you’re managing the impromptu digital transformation of your company, or training new employees at a distance, make time to join Dr. Britt Andreatta former Chief Learning Officer at Lynda.com and author of several books on the brain science of success, as she covers how YOU can train remotely, and effectively, while supporting the flow of work.

Competency development support training - Gyrus

Gyrus

Competency developments support software training that developing competencies improve individual and overall organization performance to help businesses

Supporting the Learner-To-Performer Continuum

Living in Learning

Training was never intended to support a Performer in their work context. Training is not designed to be agile enough, or flexible enough to adapt to diverse needs, or accessible enough at the moment of need to support a workforce trying to be resilient and responsive in the pursuit of flawless performance. We are being thrust into an environment where we have an extended mission to satisfy needs of a dynamic learning and support ecosystem.

Supporting Your ELearning Clients

LearnDash

If you are selling courses, then the support you provide for your customers is perhaps different than the support you would provide if you are designing custom elearning solutions. Depending on the type of elearning work you are doing, here are some tools you can use to make your job easier when it comes to client and customer support. Community forums are also a nice option for providing support.

How To Support Families During the Transition to Distance Learning

Dashe & Thomson

During this transition to distance learning, we know educators are working hard to provide the best, most immediate instructional, interventional, and logistical support to their students. They are planning for weeks or months of lessons delivered to all students, including those with IEPs and 504 Plans, those learning English as a new language, those who are experiencing homelessness, and those who need mental health support.

Partnering Well on a Rapid Timeline

Speaker: Becci Zweirs, Learning Projects Leader, Inno-Versity, Miriam Taylor, Chief Learning Strategist, Inno-Versity, and Pam Whetstone, Training Development Manager, Williams-Sonoma

Any eLearning professional can tell you that each project has its own unique challenges - but no matter what you're facing, those who have been there before can help. Join experts from Inno-Versity and William-Sonoma for an in-depth case study that will take you from discovery to creation and deployment of a complex eLearning project, all in 9 months using in-house resources.

Continuous Learning Provides Performance Support | OttoLearn

OttoLearn

Fostering a learning culture through continuous learning provides performance support and prepares employees to face new challenges

Embedded Performer Support & Eating the Elephant

Living in Learning

Implementing Embedded Performer Support [EPS] can be as daunting a task as eating an entire elephant. EPSS Learning Ecosystems Performer Support Sustained Capability embedded performance support EPS integrating EPS learning ecosystem performance support performer support performer support objects PSO sustained capability Not sure I’d ever want to eat an elephant, but if I did, it would be one bite at a time versus scarfing down the whole thing.

PERFORMANCE SUPPORT:  Start with a Learning Performance Assessment

Living in Learning

Given the report was focused on LMS I wondered if “learning technology” was code for LMS and performance support technology would remain separate and apart from learning strategy. 70:20:10 DPS DRIVER EPSS Five Moments of Need Learning Performance Assessment Performance Assessments Performance Support point of work Sustained Capability performance support

MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. I have been writing about MOOCs and the characteristics of MOOCs in my last few posts. One of my recent posts talks about the differences ( some of them ) between an online course and a MOOC.

Agile Microlearning Explained

scaffolding—the framework of supporting and guiding. COGNITIVE SCIENCE BEHIND OTTOLEARN v1.1

Supporting online learners

Learning with 'e's

It's called Supporting Online Learners and the link is here. I cover a range of themes around online learning support, and apply several well known theories to explain what is required in digital learning environments.

The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. Instead, I intend to explore the relationship between learning and performance support , with the former considered in its informal context.

Using Bass Ackward Design for Performer Support

Living in Learning

Knowing what to do…and being equipped [supported] to effectively do what needs done. We train the former.and we support the performer on the latter. This distinction becomes a liability when we treat performer support as an add-on to training or as an after-the-fact development cycle rather than including it as part of our core design discipline. Continuous Learning Performer Support ISD LinkedIn performance support performer support PS PSO

What Is Performance Support? And Why Won't People Stop Talking About It?

Dashe & Thomson

Education experts have said for years the important role performance support plays in building competency. Despite the vast evidence, most organizations have made little progress implementing performance support solutions. Often, companies are not sure what performance support is or where to begin. So what is performance support? Performance Supportby Jolene Rowan.

12 Ways to Get the Most Out of Your Authoring Tool

support a worldwide workforce. 12 Ways to Get the Most. Out of Your Authoring Tool gomolearning.com @gomolearning eBook 1 11Index: Table of contents What should you look for and expect. from a modern authoring tool? saturated market, we’ve designed. this ebook to help you cut through the.

How Important Is Customer Support to Enterprise-Level LMS Licensors?

AbaraLMS

This article discusses the importance of LMS customer support in the books of enterprise-level LMS licensors (vendors) and how that affects the user! How important [ ] The post How Important Is Customer Support to Enterprise-Level LMS Licensors?